When evaluating the 8x8 Business Phone and Calabrio ONE, businesses will find that 8x8 is ideal for large enterprises seeking enhanced international communication, while Calabrio ONE caters to mid-market and small businesses, particularly in education and healthcare, with features like engagement management and forecasting. Each product tailors its strengths to specific user needs, providing unique capabilities and support to help achieve various organizational objectives.
8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
Calabrio ONE: Calabrio ONE is an AI-driven contact center workforce optimization suite that leverages customer interaction data to uncover insights. Organizations choose it for comprehensive analytics and seamless integration.
Top use cases: 8x8 Business Phone vs Calabrio ONE
Use cases tied to 8x8 Business Phone and Calabrio ONE from verified data sources. Click any use case for supporting evidences.
| 8x8 Business Phone | Calabrio ONE |
|---|---|
Top Capabilities: 8x8 Business Phone vs Calabrio ONE
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: 8x8 Business Phone vs Calabrio ONE
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: 8x8 Business Phone vs Calabrio ONE
Share of peer evidence by company size for 8x8 Business Phone and Calabrio ONE. Each product segments add up to 100%. Click any segment for supporting evidence.
| 8x8 Business Phone | Calabrio ONE | |
|---|---|---|
| Key Capabilities Supported | 8x8 Business Phone facilitates sales call management, call recording, and collaboration, aligning well with enterprises needing efficient communication. It supports a broad range of communication activities, from managing calls to conference call management. → | Calabrio ONE enhances capabilities with sales call management and engagement management. It aids in effective engagement and forecasting, aligning with users focusing on improving customer follow-ups and service management. → |
| Business Goals | 8x8 Business Phone helps improve internal communications and acquire customers, supporting ambitions to expand sales and enhance customer relationships on a global stage. → | Calabrio ONE focuses on acquiring customers and enhancing relationships. It contributes to growing market share and improving consistency in service delivery. → |
| Core Features | 8x8 Business Phone offers standout features such as robust data import and export, compliance, and seamless integration, meeting large enterprises' demands for secure data handling and comprehensive reporting. → | Calabrio ONE provides features like analytics and custom reporting, catering to businesses focusing on data-driven insights for optimizing customer interactions and improving engagement. → |
| Vendor Support | 8x8 Business Phone offers extensive 24/7 support along with phone and email options. Large enterprises favor its comprehensive support avenues, ensuring assistance at all operational times. → | Calabrio ONE gives users 24/7 support, albeit with a limited preference for phone and email support, which aligns with smaller businesses requiring periodic assistance. → |
| Segments and Industries | 8x8 Business Phone is predominantly used by large enterprises, especially in IT, consulting, and software sectors. These users benefit from its scalability and communications efficacy. → | Calabrio ONE finds its audience in mid-market and small businesses, particularly within education and healthcare. Its tools are suited for these sectors requiring engagement and service management. → |
| Operational Alignment | 8x8 Business Phone aligns with the operational workflows of large-scale enterprises, ensuring effective management of extensive communication networks. → | Calabrio ONE fits naturally into the operational schemes of smaller scale enterprises, offering tools that are perfect for managing customer relations on manageable scales. → |
Applying your context and needs changes the comparison
8x8 Business Phone and Calabrio ONE: Best activities based on customer satisfaction
8x8 Business Phone in Action: Unique Activities
What makes 8x8 Business Phone ideal for Collaboration?
"...Very useful for team collaboration...." Peer review by Jon Jepson, Research
What makes 8x8 Business Phone ideal for Helpdesk Management?
"...Their call center is based in the Philippines and a huge language/sentence structure barrier exists...." Peer review by Kurt Johansen, Health, Wellness and Fitness
What Are the key features of 8x8 Business Phone for Communication Management?
"...I like being able to monitor our call queues while also being able to see my personal settings, and phone options...." Peer review by User
Why is 8x8 Business Phone the best choice for Conference Call Management?
"...Also the ability to add conference calls or ring groups as needed is very handy..." Peer review by Robbie M., Information Technology and Services
Calabrio ONE in Action: Unique Activities
Why is Calabrio ONE the best choice for Engagement Management?
"...We are always looking for ways to increase employee engagement while maintaining high customer satisfaction and agent empowerment is a step in the right direction...." Peer review by User
Why is Calabrio ONE the best choice for Forecasting?
"...Some use it for first call resolutions opportunities, some for compliance, staffing, forecasting, call recording, and quality assurance...." Peer review by Daniel Acosta, Applications Analyst III - Call Center, Houston Methodist
News
Latest 8x8 Business Phone news
ScanSource Partner First 2026 opens with 8X8 advancing AI integration across customer platforms
8X8 launched AI integration across its customer experience solutions at ScanSource Partner First 2026. The integration spans Contact Center, UCaaS, and CPaaS, aiming to enhance partner operations and customer engagement. This unified strategy is designed to streamline processes and improve deal closure for partners.
Latest Calabrio ONE news
Customers Rank Verint No. 1 in 10 TrustRadius Categories
Verint has been ranked No. 1 in 10 categories on TrustRadius, based on over 500 verified customer reviews. The categories include CX Automation, Workforce Management, and Voice of the Customer Solutions. This recognition highlights Verint's leadership in delivering effective solutions for customer engagement and workforce optimization.
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