Both 3CX Phone System and UJET are prominent solutions in the contact center software space, catering to varying operational needs and user segments. 3CX Phone System excels in sales call management and internal communications, ideal for enterprises in the technology sector. In contrast, UJET supports customer engagement and satisfaction, suiting mid-market and consumer service organizations aiming to enhance customer relationships and enter new markets.
3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.
UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Top use cases: 3CX Phone System vs UJET
Use cases tied to 3CX Phone System and UJET from verified data sources. Click any use case for supporting evidences.
| 3CX Phone System | UJET |
|---|---|
Top Capabilities: 3CX Phone System vs UJET
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: 3CX Phone System vs UJET
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: 3CX Phone System vs UJET
Share of peer evidence by company size for 3CX Phone System and UJET. Each product segments add up to 100%. Click any segment for supporting evidence.
| 3CX Phone System | UJET | |
|---|---|---|
| Key Capabilities Supported | 3CX Phone System specializes in sales call management, call recording, and conference call management, aligning with enterprises focusing on robust communication strategies. → | UJET emphasizes helpdesk and engagement management, as well as customer satisfaction measurement, suited for organizations aiming to improve customer service experiences. → |
| Business Goals | 3CX Phone System primarily aims to enhance internal communications and customer acquisition, complementing businesses that prioritize communication effectiveness. → | UJET targets enhancing customer relationships and exploring new markets, appealing to businesses seeking growth in customer engagement and geographical expansion. → |
| Core Features | 3CX Phone System offers features like data export, ease of migration, and custom reports, addressing complex reporting and integration needs of IT-heavy organizations. → | UJET provides compliance, analytics, and AI-powered features, catering to users interested in comprehensive data analytics and regulatory adherence. → |
| Vendor Support | 3CX Phone System provides 24/7 support alongside phone and chat options, matching enterprises requiring constant availability. → | UJET also offers 24/7 support with added email and phone contact, suitable for mid-market firms needing consistent assistance. → |
| Segments and Industries | 3CX Phone System is favored by enterprises and large enterprises, primarily in IT and financial services sectors. → | UJET serves a diverse customer base, including mid-market businesses and consumer-oriented industries. → |
| Operational Alignment | 3CX Phone System integrates into operations of large technology-oriented companies, focusing on scale and complexity of communication systems. → | UJET fits well with customer service operations, particularly in moderate-scale companies emphasizing consumer-focused engagement. → |
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3CX Phone System and UJET: Best activities based on customer satisfaction
Most deployed common Activities for 3CX Phone System and UJET
What solutions does 3CX Phone System and UJET provide for Helpdesk Management?
"...I work as a call center for a digital magazine, and all my colleagues in this company use 3CX PHONE SYSTEM, to call and sell advertising...." Peer review by Alejandro D, Administrador de página web
"...We recommend all Call Centers to switch to Ujet to improve on their calls...." Peer review by Administrator
3CX Phone System in Action: Unique Activities
How does 3CX Phone System facilitate Conference Call Management?
"...Most important are: - inter-operation with a variety of top brand hardware: snom, Yealink, Fanvil, Htek (fully supported - plug and play provisioning); Aastra, Cisco, Gigaset, Panasonic, and Polycom are supported with more limited feature sets; door phones, PA gateway, Polycom and snom conference phones; several different brands of analog-to-IP and T1/E1-to-IP gateways are also supported, with easy-to-use wizard configuration tools - inter-operation with a long list of SIP trunk providers, with provisioning templates that are guaranteed to work with these providers' systems out of the box - administration Dashboard (web-based) is comprehensive, easy to use, and provides a number of very helpful status graphics; phones can be re-provisioned, rebooted, and firmware upgraded from the Dashboard - the free 3CXPhone soft phone for Windows, OS X, Android, iOS is packed with features like BLF soft keys which show status of other extensions on the system, access to end-user customizable call routing options, conference call scheduling, call recording option, call records, company and private directory, visual voicemail, and private Chat...." Peer review by David H., Information Technology and Services
What makes 3CX Phone System ideal for Collaboration?
"...It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping...." Peer review by Muhammad S, Senior Internal Audit Manager, Financial Services
How does 3CX Phone System facilitate Sales Document Management?
"...WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc - the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers - although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features - pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing)...." Peer review by David H., Information Technology and Services
UJET in Action: Unique Activities
What Are the key features of UJET for Contact List Management?
"...Able to contact with the customer clearly and was able to converse although the conversation with no problem...." Peer review by Consultant
Why is UJET the best choice for Engagement Management?
"...At Nest, we want every customer interaction to improve the perception of our brand...." Peer review by Joshua Mooney, Digital Support Manager, Nest
What Are the key features of UJET for Communication Management?
"...It is very simple to use and I can easily track the calls that I have made daily - . ...." Peer review by Lizeth C., Sales Representative, Internet
Integrations
Ecosystem partners each product commonly connects with.
3CX Phone System
News
Latest 3CX Phone System news
3CX ENT+ wird eingestellt und zu Grok verlagert
3CX is discontinuing its ENT+ subscription, transitioning to the AI Edition with Grok for transcription services. This move aims to enhance AI capabilities and offer more cost-effective solutions compared to Google and OpenAI. Existing ENT+ users can continue using the service, while new users will adopt the AI Edition. Refunds are available for recent ENT+ purchases.
Latest UJET news
UJET Receives Frost & Sullivan's 2026 North American Competitive Strategy Leadership ...
UJET received the 2026 North American Competitive Strategy Leadership Recognition from Frost & Sullivan for its AI-driven customer experience platform. The award acknowledges UJET's strategic transformation into an AI-first CX platform, emphasizing mobile-native innovation and customer outcomes. UJET's AXO platform and acquisition of Spiral highlight its focus on AI integration without reducing headcount, enhancing customer satisfaction and operational efficiency.
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