3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.
Exelysis Contact Center: Exelysis-contact-center is a unified platform designed for contact centers. Exelysis streamlines communication and enhances customer service efficiency.
This comparison of 3CX Phone System vs. Exelysis Contact Center draws on 1127 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.
3CX Phone System supports VoIP telephony system replacement, Employee mobility enablement, Unified communications for care teams, Unified communications for remote workforce, etc.
Exelysis Contact Center supports Unified customer communication management, Unified contact center modernization, Contact center infrastructure unification, Emergency telephony and communication management, etc.
Evidence shows that both products are used for Customer engagement, Contact center management, Contact center solutions, Compliance management.
3CX Phone System also covers Telecommunications, Workforce management, Unified communications, Customer service operations, etc.
Exelysis Contact Center also covers Contact center operations, Telecommunications infrastructure, Campaign management, Order management, etc.
Top use cases: 3CX Phone System vs Exelysis Contact Center
Use cases tied to 3CX Phone System and Exelysis Contact Center from verified data sources. Click any use case for supporting evidences.
| 3CX Phone System | Exelysis Contact Center |
|---|---|
Top Capabilities: 3CX Phone System vs Exelysis Contact Center
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: 3CX Phone System vs Exelysis Contact Center
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: 3CX Phone System vs Exelysis Contact Center
Share of peer evidence by company size for 3CX Phone System and Exelysis Contact Center. Each product segments add up to 100%. Click any segment for supporting evidence.
3CX Phone System and Exelysis Contact Center: Best activities based on customer satisfaction
3CX Phone System in Action: Unique Activities
What makes 3CX Phone System ideal for Conference Call Management?
"...Things such as Video Meetings, Screen sharing, on the fly Conference calls along with mobile device apps right out of the box with no additional costs make this product far and away the best the market has to offer today as far as Data Tech is concerned!..." Peer review by Mike P., Information Technology and Services
What solutions does 3CX Phone System provide for Collaboration?
"...It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping...." Peer review by Muhammad S, Senior Internal Audit Manager, Financial Services
What benefits does 3CX Phone System offer for Sales Document Management?
"...WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc - the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers - although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features - pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing)...." Peer review by David H., Information Technology and Services
Exelysis Contact Center in Action: Unique Activities
How does Exelysis Contact Center address your Helpdesk Management Challenges?
"...I would truly from our experience recommend Exelysis to all the organizations that have a call center and especially if you want to optimize the dialing using automatic solutions. . . ...." Peer review by Emil H.
Integrations
Ecosystem partners each product commonly connects with.
3CX Phone System
News
Latest 3CX Phone System news
3CX ENT+ wird eingestellt und zu Grok verlagert
3CX is discontinuing its ENT+ subscription, transitioning to the AI Edition with Grok for transcription services. This move aims to enhance AI capabilities and offer more cost-effective solutions compared to Google and OpenAI. Existing ENT+ users can continue using the service, while new users will adopt the AI Edition. Refunds are available for recent ENT+ purchases.
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