XCALLY vs. Exelysis Contact Center: Comparing Best Contact Center Software Solutions 2026

Overview: XCALLY and Exelysis Contact Center as Contact Center Software Category solutions.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Exelysis Contact Center: Exelysis-contact-center is a unified platform designed for contact centers. Exelysis streamlines communication and enhances customer service efficiency.

This comparison of XCALLY vs. Exelysis Contact Center draws on 880 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

XCALLY supports Contact center centralization, Omnichannel customer service management, Call center unification and management, Contact center optimization for healthcare, etc.

Exelysis Contact Center supports Unified customer communication management, Unified contact center modernization, Contact center infrastructure unification, Emergency telephony and communication management, etc.

Evidence shows that both products are used for Customer engagement, Contact center management, Contact center operations.

XCALLY also covers Customer service management, Customer service automation, Contact center integration, Conversational AI for sales, etc.

Exelysis Contact Center also covers Contact center solutions, Compliance management, Telecommunications infrastructure, Campaign management, etc.

Top use cases: XCALLY vs Exelysis Contact Center

Use cases tied to XCALLY and Exelysis Contact Center from verified data sources. Click any use case for supporting evidences.

XCALLY Exelysis Contact Center

Top Capabilities: XCALLY vs Exelysis Contact Center

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

XCALLY
Shared
Exelysis Contact Center
Shared by both · Topics
XCALLY only
Exelysis Contact Center only

Deployed Industries: XCALLY vs Exelysis Contact Center

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

XCALLY
Shared
Exelysis Contact Center
Shared by both · Industries
XCALLY only
Exelysis Contact Center only

Deployed Market Segments: XCALLY vs Exelysis Contact Center

Share of peer evidence by company size for XCALLY and Exelysis Contact Center. Each product segments add up to 100%. Click any segment for supporting evidence.

XCALLY 100%
Exelysis Contact Center 100%

XCALLY and Exelysis Contact Center: Best activities based on customer satisfaction

XCALLY in Action: Unique Activities

How efficiently Does XCALLY manage your Touchpoint Management?
The platform provides a comprehensive solution for managing multiple communication channels. It allows agents to handle various interactions, such as voice, chat, and email, from a single dashboard. This feature enhances agent productivity and streamlines customer service.
"...About XCALLY XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others...." Peer review
How can XCALLY enhance your Engagement Management process?
XCALLY enables businesses to engage customers through multiple channels. This platform allows businesses to manage customer interactions across various channels, including phone, web chat, email, SMS, fax, and social media. Agents can manage these interactions and customer information from a single interface, streamlining customer engagement.
"...When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team...." Peer review by Michele F., Co-Founder and Chief Executive Officer, Financial Services
What benefits does XCALLY offer for Contact List Management?
XCALLY offers comprehensive contact management features, allowing users to organize and manage customer information efficiently. The platform integrates seamlessly with other applications, enhancing the overall contact center experience. However, the contact manager's rigidity can pose challenges for large organizations with diverse departmental needs.
"...All in 1 GUI regardless whichever media (voice, email, SMS, chat or instant messenger) my clients to contact my customer service...." Peer review by Stanley L., IT Technical Consultant, Information Technology and Services

Exelysis Contact Center in Action: Unique Activities

What Are the key features of Exelysis Contact Center for Helpdesk Management?
Exelysis Contact Center Helpdesk Management enables call center agents to efficiently manage inbound and outbound calls. The software supports call routing, team management, and automatic dialing functionalities. It is highly scalable, accommodating both large and small call centers with diverse needs.
"...The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls...." Peer review by Angelos K., Head of Devops, Computer Software

News

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source