Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Exelysis Contact Center solved their Contact Center Software needs. Cuspera uses 159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Build Brand Awareness and Improve ROI are the most popular business priorities peers achieved using Exelysis Contact Center.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Tracking & Monitoring Communications , Call Recording , as the business use cases that they have been most satisfied while using Exelysis Contact Center.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.85/5

Read Reviews (15)

"...I would truly from our experience recommend Exelysis to all the organizations that have a call center and especially if you want to optimize the dialing using automatic solutions. . . ...."
Tracking & Monitoring Communications with Phone Calls

4.62/5

Read Reviews (6)

"...integrated calls monitoring - Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum - User-friendly menus, administration, monitoring - Many straightforward configuration options depending on the preferred communication ports and gates - Scalability - Immediate response to all user requests - Support and implementation teams with in-depth knowledge of telecommunication - Very good TCO and quick ROI. ...."
Call Recording with Phone Calls

4.06/5

Read Reviews (5)

"...Encrypted Call Recording. ..." Contact Center - Exelysis
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.85/5

Read Reviews (15)

"...I would truly from our experience recommend Exelysis to all the organizations that have a call center and especially if you want to optimize the dialing using automatic solutions. . . ...." Peer review by Emil H.
Tracking & Monitoring Communications with Phone Calls

4.62/5

Read Reviews (6)

"...integrated calls monitoring - Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum - User-friendly menus, administration, monitoring - Many straightforward configuration options depending on the preferred communication ports and gates - Scalability - Immediate response to all user requests - Support and implementation teams with in-depth knowledge of telecommunication - Very good TCO and quick ROI. ...." Peer review by George P., CEO, Banking
Call Recording with Phone Calls

4.06/5

Read Reviews (5)

"...Encrypted Call Recording. ..." Contact Center - Exelysis

6+ more Business Use Cases

Our AI advisor, Wyz, harnessed 159 insights from peers and experts to help you assess how these Exelysis Contact Center use cases fit your Contact Center Software needs.

Based on peer insights

Cuspera recommends Exelysis Contact Center for

Use Cases Helpdesk Management , Tracking & Monitoring Communications , Call Recording
Medium Phone Calls
Features Recording
Business Priorities Build Brand Awareness, Improve ROI, Acquire Customers
Industries Financial Services, Computer Software, Banking

Popular Business Setting

for Exelysis Contact Center

Top Industries

  • Financial Services
  • Computer Software
  • Banking

Popular in

  • Mid Market
  • Small Business

Peers used Exelysis Contact Center to Build brand awareness and Improve ROI

Peer and Expert Opinion on Features

for Exelysis Contact Center

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.22/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Recording

4.22/5

Read Reviews (6)

IT and Other Capabilities

for Exelysis Contact Center

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.72/5

Read Reviews (14)
Data Import

4.50/5

Read Reviews (20)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.72/5

Read Reviews (14)
Data Import

4.50/5

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.76/5

Read Reviews (28)
Chat Support

4.16/5

Read Reviews (3)
Phone Support

4.16/5

Read Reviews (3)
Email Support

3.88/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.76/5

Read Reviews (28)
Chat Support

4.16/5

Read Reviews (3)
Phone Support

4.16/5

Read Reviews (3)
Email Support

3.88/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.45/5

Read Reviews (23)
Analytics

3.72/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.45/5

Read Reviews (23)
Analytics

3.72/5

Read Reviews (3)

Software Failure Risk Guidance

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for Exelysis Contact Center

Top Failure Risks for Exelysis Contact Center

Vendor Profile Details

Company Name

Exelysis

Company Website

http://www.exelysis.com

HQ Location

London

Employees

11-50

Social

Financials

NA