Exelysis Contact Center Overview

Exelysis addresses the challenge of fragmented communication in contact centers by offering a unified platform. This solution integrates seamlessly with systems like AroTRON for automated dialing, enhancing debt collection workflows. Its adaptability ensures that businesses can customize the platform to fit specific needs, leading to improved customer interaction and streamlined operations. As a contender in the CTI systems space, Exelysis offers robust features that support scalable communication strategies, ultimately driving better ROI for businesses seeking efficient customer engagement solutions.

Use Cases

Customers recommend Helpdesk Management, Tracking & Monitoring Communications, Call Recording, as the business use cases that they have been most satisfied with while using Exelysis Contact Center.

Other use cases:

  • Campaign Management
  • Groups Management
  • Telemarketing
  • Knowledge Management
  • Merger And Acquisition
  • Measuring Customer Satisfaction
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Business Priorities

Build Brand Awareness and Improve ROI are the most popular business priorities that customers and associates have achieved using Exelysis Contact Center.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
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Exelysis Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Exelysis Contact Center works with different mediums / channels such as Phone Calls.

Exelysis Contact Center's features include Recording. and Exelysis Contact Center support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Exelysis Contact Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...But the most important advantage that the 24/7 support on the daily basis, at any given time when we need there assistance I will strongly recommended to any company that needs to set up a call center ...." Peer review by George K., Senior Manager , Legal Services

Peer review evidence (same sources as the product rating summary)

"...We are currently servicing a Customer Service Call center's full needs using this software...." Peer review by EFSTATHIOS V., Commercial Director, Oil & Energy
"...integrated calls monitoring - Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum - User-friendly menus, administration, monitoring - Many straightforward configuration options depending on the preferred communication ports and gates - Scalability - Immediate response to all user requests - Support and implementation teams with in-depth knowledge of telecommunication - Very good TCO and quick ROI. ...." Peer review by George P., CEO, Banking
"...Encrypted Call Recording. ..." Contact Center - Exelysis

Exelysis Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Exelysis-contact-center is a unified platform designed for contact centers. Exelysis streamlines communication and enhances customer service efficiency.

Popular Business Setting

for Exelysis Contact Center

Top Industries

  • Financial Services
  • Computer Software
  • Banking

Popular in

  • Mid Market
  • Small Business

Exelysis Contact Center is popular in Financial Services, Computer Software, and Banking and is widely used by Mid Market, and Small Business,

Exelysis Contact Center Customer wins, Customer success stories, Case studies

How efficiently Does Exelysis Contact Center manage your Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Exelysis Contact Center solved their Contact Center Software needs. Cuspera uses 159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Telecom Provider in Africa - Telecommunications - Large

Exelysis helped a leading telecom provider in Africa switch from SMS to outbound voice campaigns. The provider faced hardware, bandwidth, and rack space limits. Exelysis delivered a broadcast dialer,... modular IVR, and real-time monitoring. The solution enabled millions of customer calls and higher campaign conversion rates. The provider now uses less hardware and gets better customer insights.

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Wind Hellas - Telecommunications - Large

Athens, Greece

Wind Hellas used Exelysis Contact Center to connect with more customers. They combined call center and retail store agents using a cloud-based CRM and predictive dialer. Supervisors managed campaigns... and tracked KPIs with real-time analytics. The solution helped Wind Hellas increase customer retention and profits. They now reach more people and provide a personal touch in every interaction.

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Snack Meals (Coffee Store Chain) - Food & Beverages - Large

Athens, Greece

Exelysis Contact Center helped a large snack meal and coffee delivery company in Athens, Greece, centralize its order management. The company faced issues with decentralized customer calls and uneven... order distribution, especially during peak hours. Exelysis unified all stores under a single phone system with IVR and call routing, integrating with their GIS for store proximity. After implementation, 95% of calls were correctly routed, reducing order losses and customer frustration. The solution improved customer satisfaction, enabled better data insights, and streamlined operations across 200+ stores.

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Large Call Center Customer - Telecommunications - Medium

Athens, Greece

Exelysis deployed a private cloud contact center for a fast-growing call center company. The customer needed to unify systems across many locations and lower costs. Exelysis integrated all systems, e...nabling central monitoring and easy expansion. The solution supported over 100 locations and 1,000 agents. The customer saw lower expenses, better security, and improved operations.

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Motorway Company (international holding Group based in Greece) - Construction - Large

Greece

Exelysis UCS, Contact Center, and Monitoring Platform unified telecom systems for a major Greek motorway operator. The customer needed emergency telephony, toll intercom, and tunnel communication on ...a single IP-based platform. Exelysis delivered centralized management, high availability, and compliance with strict regulations. The solution improved safety, enabled fast repairs, and reduced costs. The motorway company modernized its infrastructure and met all project requirements.

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Investment Bank (undisclosed, Greece) - Banking - Large

Athens, Greece

Exelysis delivered a unified contact center and communication platform for a leading Greek investment bank. The bank replaced its outdated system with Exelysis UCS and Contact Center, gaining secure ...IP PBX for 500 users, advanced call recording, and automated IVR. The solution included encrypted communication, remote user support, and a fax server for investor updates. The bank now meets strict regulatory standards, improves communication, and manages operations centrally. Exelysis enabled the bank to modernize, expand, and stay competitive in financial services.

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lightning

Peers used Exelysis Contact Center for helpdesk management and tracking & monitoring communications

Exelysis Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (23)
Analytics

3.72/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (23)
Analytics

3.72/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Exelysis Contact Center

Top Failure Risks for Exelysis Contact Center

Exelysis. Profile

Company Name

Exelysis.

Company Website

https://www.exelysis.com/

HQ Location

London

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

NA