Exelysis Contact Center: Product updates, Customer stories, and Insights | 2026 Cuspera

Motor Way Customer, an international holding group in Greece, needed a telecommunication solution for their motorway project. They chose Exelysis to provide a comprehensive telecom infrastructure. Ex...elysis implemented a system that included emergency telephony, public announcement, and toll communication systems. The solution ensured high availability and centralized management. It also provided redundancy through alternative routing. The Exelysis solution met all the customer's needs.
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A telecom provider in Africa faced challenges with SMS communication, as customers were overwhelmed by multiple campaigns. They wanted to switch to outbound calls for better response rates. Exelysis ...provided a solution with their Broadcast Dialer, Modular IVR, and Media Gateway. This allowed the provider to conduct effective marketing campaigns, achieve higher conversion rates, and analyze customer behavior. The solution was resilient to network issues and required minimal resources.
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An investment bank needed to modernize its telecom infrastructure to stay competitive. Their outdated system was inadequate for their needs. They chose Exelysis for a unified solution that included E...xelysis UCS and Contact Center. The solution provided features like IP PBX, conference systems, and encrypted communication. This helped the bank improve communication, comply with regulations, and stay up-to-date with technology trends.
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Snack Meals, a large snack meal and coffee delivery company in Athens, Greece, faced operational challenges as it expanded. The company needed a centralized ordering system to improve control and eff...iciency. Exelysis Contact Center provided a solution by integrating all stores into a centralized system, using a central phone number and IVR application. This system improved call handling and customer service. As a result, 95% of customer calls were correctly identified and redirected, minimizing order losses and customer frustration. The centralized control boosted customer satisfaction and operational efficiency.
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A large call center faced challenges with expanding its business to new locations, requiring new equipment and support. Exelysis implemented a Private Cloud infrastructure in Athens, Greece, integrat...ing all systems and connecting to telecom providers with SIP trunks. This allowed the call center to reduce operational expenses, improve ROI, and achieve economies of scale. The solution enabled central monitoring, improved procedures, and increased availability and security, supporting growth and innovation.
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Wind Hellas, a telecommunications company in Greece, faced challenges in efficiently communicating with customers through its retail network and call centers. To address this, Exelysis implemented it...s Contact Center solution with a custom CRM module, enabling centralized management of agents across stores and call centers. The solution included a predictive dialer for continuous communication and analytical tools for performance monitoring. As a result, Wind Hellas improved customer communication, increased retention, and maximized profits.
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