Telecommunications Case Studies and Customer Success Stories with Exelysis Contact Center
Telecom Provider in Africa
- Telecommunications
- Large
Exelysis helped a leading telecom provider in Africa switch from SMS to outbound voice campaigns. The provider faced hardware, bandwidth,... and rack space limits. Exelysis delivered a broadcast dialer, modular IVR, and real-time monitoring. The solution enabled millions of customer calls and higher campaign conversion rates. The provider now uses less hardware and gets better customer insights.
Wind Hellas used Exelysis Contact Center to connect with more customers. They combined call center and retail store agents using... a cloud-based CRM and predictive dialer. Supervisors managed campaigns and tracked KPIs with real-time analytics. The solution helped Wind Hellas increase customer retention and profits. They now reach more people and provide a personal touch in every interaction.
Large Call Center Customer
- Telecommunications
- Medium
Athens, Greece
Exelysis deployed a private cloud contact center for a fast-growing call center company. The customer needed to unify systems across... many locations and lower costs. Exelysis integrated all systems, enabling central monitoring and easy expansion. The solution supported over 100 locations and 1,000 agents. The customer saw lower expenses, better security, and improved operations.
Construction Case Studies and Customer Success Stories with Exelysis Contact Center
Motorway Company (international holding Group based in Greece)
- Construction
- Large
Greece
Exelysis UCS, Contact Center, and Monitoring Platform unified telecom systems for a major Greek motorway operator. The customer needed emergency... telephony, toll intercom, and tunnel communication on a single IP-based platform. Exelysis delivered centralized management, high availability, and compliance with strict regulations. The solution improved safety, enabled fast repairs, and reduced costs. The motorway company modernized its infrastructure and met all project requirements.
Food & Beverages Case Studies and Customer Success Stories with Exelysis Contact Center
Snack Meals (Coffee Store Chain)
- Food & Beverages
- Large
Athens, Greece
Exelysis Contact Center helped a large snack meal and coffee delivery company in Athens, Greece, centralize its order management. The company faced... issues with decentralized customer calls and uneven order distribution, especially during peak hours. Exelysis unified all stores under a single phone system with IVR and call routing, integrating with their GIS for store proximity. After implementation, 95% of calls were correctly routed, reducing order losses and customer frustration. The solution improved customer satisfaction, enabled better data insights, and streamlined operations across 200+ stores.
Banking Case Studies and Customer Success Stories with Exelysis Contact Center
Investment Bank (undisclosed, Greece)
- Banking
- Large
Athens, Greece
Exelysis delivered a unified contact center and communication platform for a leading Greek investment bank. The bank replaced its outdated... system with Exelysis UCS and Contact Center, gaining secure IP PBX for 500 users, advanced call recording, and automated IVR. The solution included encrypted communication, remote user support, and a fax server for investor updates. The bank now meets strict regulatory standards, improves communication, and manages operations centrally. Exelysis enabled the bank to modernize, expand, and stay competitive in financial services.
