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Customer Journey and Experience Software 2024: Complete Guide - Page 2

Customer Journey maps are the visual representation of customer interactions with the brand. Customer Journey Software helps in the process of creating these maps which help businesses to understand how customers perceive their business. Customer Experience (CX) is how a customer feels while going through the entire process. It relates to the experience and interactions of the person.

Learn why Customer Journey and Experience Software are important for your business and how to choose the right software.

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Read more about how companies in different industries are using Customer Journey and Experience software to drive results.

Read more about the latest news and updates in Customer Journey and Experience.

Updated By Cuspera

Last updated: Sep 27, 2024

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53 Customer Journey and Experience Software

Salesforce Journey Builder Icon

Salesforce Journey Builder

3.98
★★★★★
★★★★★

Journey Builder: Personalized Digital Marketing Solutions - Salesforce ...

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Salesforce Journey Builder is a Customer Journey and Experience Software. Salesforce Journey Builder is a personalized digital marketing solution for each stage of the customer lifecycle. It helps to build multi-channel campaigns and personalize messaging.

Highlights
Top Business Usecases : Advertisement,Communication management,Sending & publishing communications
Top Features : Personalization,Microsites,Feedback surveys

Vendor: Salesforce, Inc.

Founded: 1999

Company Size: 10001+

HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Financials: IPO

Ameyo Fusion CX Icon

Ameyo Fusion CX

3.92
★★★★★
★★★★★

Best Helpdesk Ticketing System | Fusion CX - Ameyo

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Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Ticketing,Dashboard

Vendor: Ameyo Pvt Ltd

Company Size: 251-500

HQ Location: Gurgaon, Haryana

Financials: SERIES A

SundaySky Icon

SundaySky

4.44
★★★★★
★★★★★

The Personalized Video Marketing Cloud

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SundaySky is a Customer Journey and Video Experience platform. SundaySky’s personalized video marketing platform enables brands to deliver scalable one-to-one video experiences that foster long-term customer relationships. SundaySky empowers marketers to easily create, manage and optimize real-time personalized video programs throughout the customer lifecycle.

Highlights
Top Business Usecases : Loyalty management,Engagement management,Engaging and following up
Top Features : Personalization,Rewards,Gamification

Vendor: SundaySky Inc

HQ Location: 229 W. 36th Street, 2nd Floor, New York, NY 10018, US

Financials: SERIES D

Roojoom Icon

Roojoom

4.17
★★★★★
★★★★★

roojoom.com - THE AUTONOMOUS DRIVER FOR YOUR CUSTOMER JOURNEYS

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Roojoom is a personal customer journey platform that enables brands to gain control over every customer's journey, advancing business objectives such as service utilization, up-selling, self-service, and brand loyalty. It supports all types of customer journeys throughout the customer lifecycle from acquisition to utilization to retention, customer service self-care and agent-based journeys.

Highlights
Top Business Usecases : Engagement management,Training & onboarding,Engaging and following up
Top Features : Personalization

Vendor: Roojoom, Inc.

Company Size: 11-50

HQ Location: 745 Atlantic Ave, Boston, Massachusetts 02111, US

Financials: SERIES A

Smaply Icon

Smaply

4.17
★★★★★
★★★★★

Smaply Journey mapping online tool

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Highlights
Top Business Usecases : Collaboration,Helpdesk management,Training & onboarding
Top Features : Templates

Vendor: More than Metrics GmbH

Company Size: NA

HQ Location: Sterzinger Strasse 1, Innsbruck, Austria 6020, AT

Financials: NA

inQuba Journey Analytics Icon

inQuba Journey Analytics

4.00
★★★★★
★★★★★

inQuba Journey Analytics - An increasing array of channels and products creates potential complexity

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer case management
Top Features : Personalization

Vendor: inQuba

Company Size: 11-50

HQ Location: Johannesburg, Gauteng

Financials: PRIVATE

Cerebri AI Icon

Cerebri AI

4.00
★★★★★
★★★★★

Measure and Lift your KPI for Customer Success

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Cerebri AI is a company that develops and sells CVX - Cerebri Value CX, a software platform that uses AI and reinforcement learning to raise customer engagement and financial success. Cerebri Values CX ( CVX ) analyzes every customer journey, one per customer, across the functions – sales, marketing, support. It measures customer engagement and uses these engagement values to drive financial results – up-selling, cross-selling, managing churn and risk etc. The platform automates the process from data ingestion to the insights, called the Next Best Action{set}s.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead analytics
Top Features : Personalization

Vendor: Cerebri AI

HQ Location: 701 Brazos St, Austin, Texas US

BryterCX Journey Management Suite Icon

BryterCX Journey Management Suite

4.00
★★★★★
★★★★★

Customer Journey Management Solutions

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BryterCX Journey Management Suite is a true customer journey management tool for customer-centric organizations to visualize, measure, monitor and optimize customer journeys. It helps to enhance customer relationships, increase sales and revenue and improve ROI.

Highlights
Top Business Usecases : Helpdesk management,Customer feedback management,Measuring customer satisfaction

Vendor: Ignite Technologies

Founded: 2000

Company Size: 51-100

HQ Location: 401 Congress Ave., Suite 2650,Austin, TX 78701

Financials: SERIES E

ReputeUp Icon

ReputeUp

4.31
★★★★★
★★★★★

Partner for building and managing your online reputation.

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Highlights
Top Business Usecases : Customer feedback management,Helpdesk management,Measuring customer satisfaction

Vendor: Reputeup.ai

Company Size: 11-50

HQ Location: 482, 5th Block Jayanagar, Bangalore, Karnataka 560041, IN

Financials: SEED

TheyDo Icon

TheyDo

4.00
★★★★★
★★★★★

Modern Journey Management Platform.

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TheyDo is a modern Journey Management Platform for customer-centric collaboration. It centralizes the journeys in an easy-to-manage system, where everyone has access to a single source of truth of the customer experience.

Highlights
Top Business Usecases : Collaboration,Workflow management,International marketing

Vendor: TheyDo BV.

Company Size: 1-10

HQ Location: Amsterdam, Noord-Holland 1079 DC, NL

Financials: SEED

Tatvam Icon

Tatvam

4.00
★★★★★
★★★★★

Turning sentiment into impact

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Highlights
Top Business Usecases : Customer feedback management,Rating and review management,Communication management
Top Features : Feedback surveys

Vendor: Cinchio Solutions, LLC.

Company Size: 2-10

HQ Location: 5755 North Point PKWY, Suite 38, Alpharetta, GA 30022

Financials: PRIVATE

Kademi Icon

Kademi

4.17
★★★★★
★★★★★

Move away from multi-channel to omni-channel customer engagement - Kademi.co

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Segmentation and targeting
Top Features : Personalization,Rewards,Gamification

Vendor: Kademi

Company Size: 1-10

HQ Location: Auckland, NZ

Financials: PRIVATE

Canvanizer Icon

Canvanizer

4.13
★★★★★
★★★★★

Create a new Business Model Canvas - Canvanizer

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Highlights
Top Business Usecases : Collaboration,SWOT Analysis,Proposal & quote management

Vendor: Canvanizer GmbH.

Company Size: 1-10

HQ Location: Kurpfalzstraße 14 D-55218 Ingelheim

Financials: PRIVATE

Agentz Icon

Agentz

4.00
★★★★★
★★★★★

AI driven digital receptionist

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Agentz is an AI-powered customer engagement platform for SMBs. It helps to capture more customers, improves customer satisfaction and grows their revenue. It is designed for small business owners, and a perfect backup plans to assist the increasingly busy, multi-tasking small business owner.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management

Vendor: Agentz, Inc.

Company Size: 11-50

HQ Location: Bay Area, San Francisco, CA 94538, US

Financials: PRIVATE

Sitefinity Digital Experience Platform Icon

Sitefinity Digital Experience Platform

4.19
★★★★★
★★★★★

Sitefinity Content Management and Digital Marketing Platform

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Sitefinity Digital Experience Platform is a digital marketing platform designed to help businesses grow online and make their marketing efforts a success. It helps companies of various sizes engage with the customers and convert and retain them.

Highlights
Top Business Usecases : Content management,Engaging and following up,Engagement management
Top Features : Personalization

Vendor: Progress Software Corporation

Founded: 2014

Company Size: 1001-5000

HQ Location: 14 Oak Park Drive Bedford, MA 01730

Financials: IPO

Keepcon Icon

Keepcon

4.00
★★★★★
★★★★★

Keepcon - THE MARKET LEADING PLATFORM FOR AUTOMATED CUSTOMER EXPERIENCE MANAGEMENT

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Highlights
Top Business Usecases : Campaign analytics,Campaign management,Customer feedback management

Vendor: Keepcon Inc.

HQ Location: Artilleros 2436, 2do piso, Belgrano, Ciudad autónoma de Buenos Aires 1428, AR

Knowesis Sift Engage Icon

Knowesis Sift Engage

4.00
★★★★★
★★★★★

Sift Engage | Real Time Contextual Action Engine

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Sales incentive management
Top Features : Gamification

Vendor: Knowesis

HQ Location: 100c Pasir Panjang Road, #03-03 See Hoy Chan Hub, Singapore, 118519, SG

WebMaxy Icon

WebMaxy

4.00
★★★★★
★★★★★

The ultimate solution for WhatsApp marketing

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WebMaxy analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior.

Highlights
Top Business Usecases : Segmentation and targeting,Identify target customers,Loyalty management
Top Features : Feedback surveys

Vendor: Webmaxy Pvt. Ltd.

Company Size: 51-100

HQ Location: Baner, Pune, India, 411045

Financials: PRIVATE

Eulerian Icon

Eulerian

4.00
★★★★★
★★★★★

Data technology to benefit of a transparent and independent marketing optimization

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Eulerian is a marketing attribution and data technologies solutions that meet current analytics needs and allows it to evolve gradually towards achieving truly significant marketing optimizations. It helps marketing teams improve the performance of their campaigns with a technology suite that combines comprehensive data collection with all-encompassing marketing attribution functions.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Campaign management
Top Features : Dashboard

Vendor: Eulerian Technologies

Company Size: 11-50

HQ Location: 162, Boulevard de Magenta, Paris, Île-de-France 75010, FR

Financials: PRIVATE

LeadScoreApp Icon

LeadScoreApp

4.00
★★★★★
★★★★★

Online system with applications for lead generation, marketing automation and lead scoring

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Highlights
Top Business Usecases : Generation of new leads,Lead tracking,Personalized marketing
Top Features : Personalization

Vendor: Capturi.

Company Size: 2-10

HQ Location: Birk Centerpark 40,Herning, DK

Financials: NA

Wicked Reports Icon

Wicked Reports

3.99
★★★★★
★★★★★

Marketing attribution for small businesses

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Wicked Reports is a Marketing Data Intelligence Software. Wicked Reports shows the entire customer journey, from first click to last click, to see which programs have delivered real revenue, and which campaigns made more money.

Highlights
Top Business Usecases : Lifetime value management,Advertisement,Generation of new leads

Vendor: Wicked Reports, Inc.

Company Size: 11-50

HQ Location: Marblehead, Massachusetts 01945, US

Financials: PRIVATE

Bombora Measurement Icon

Bombora Measurement

3.92
★★★★★
★★★★★

Marketing and sales insights

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Bombora Measurement is Account-Based Marketing Software. It uncovers hidden insights into what’s working well, what’s not, and what could be better with marketing and sales initiatives. It is used for marketing and sales strategies that rests on a B2B dataset of high scale and quality. Bombora provides deep insight into the composition, engagement behaviour, and buying journey of the audience.

Highlights
Top Business Usecases : Engaging and following up,Engagement management,Account management

Vendor: Bombora, Inc

Company Size: 51-100

HQ Location: 419 Park Ave South, 12th Floor, New York, New York 10016, US

Financials: PRIVATE

Verint Icon

Verint

3.89
★★★★★
★★★★★

Innovating in digital, cloud and customer engagement transformation

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Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

Highlights
Top Business Usecases : Engagement management,Service automation,Call recording
Top Features : Recording,Feedback surveys,Intelligent virtual agents

Vendor: Verint Systems, Inc

Company Size: 1001-5000

HQ Location: 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Financials: IPO

APSIS One Icon

APSIS One

3.76
★★★★★
★★★★★

Customer Data Platform | Marketing Software

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Personalization,Live monitoring,Landing page

Vendor: Apsis International AB

Company Size: 251-500

HQ Location: Malmö, Skåne

Financials: M&A