SundaySky: Product updates, Customer stories, and Insights | 2026 Cuspera

SundaySky helps UnitedHealthcare simplify complex healthcare onboarding and claims journeys. The platform enables interactive, personalized video experiences that increase digital tool adoption and l...ift member satisfaction. UnitedHealthcare reports higher Net Promoter Scores and fewer inbound care calls. Kelley Thomas Ries highlights the flexibility and speed of SundaySky's video creation tools. The solution improves member engagement and reduces care costs.
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Bank of America wanted to help customers better understand their Preferred Rewards loyalty program. Many customers found it hard to know what benefits they had or how to use them. The bank started se...nding personalized summary videos to all loyalty program clients each year. These videos showed rewards earned and available benefits. Most clients felt valued and found the videos relevant. The bank saw higher asset growth among clients who watched the videos.
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SundaySky helped E*TRADE improve customer onboarding with personalized video experiences. The videos made account funding easier to understand and more transparent. E*TRADE saw a higher funding rate ...and an increase in initial funding amounts. There was also a lift in net new assets and average annualized revenue. The solution focused on customer education and digital self-service tools.
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SundaySky helped Albertsons move from print to video circulars to address falling print readership. The grocery chain used dynamic video ads with real-time price and item data across 2,200 stores and... 10 banners. Scene flexibility enabled quick updates for holidays and evergreen content. The solution leveraged local store data and promotions to drive both in-store and e-commerce traffic. This approach improved advertising reach and engagement for Albertsons.
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Okta had trouble getting customers to use their security tools. Many IT admins ignored onboarding emails and did not finish setup. Okta used SundaySky to send personalized videos to help with onboard...ing. The videos used data to show each customer the right steps. This made it easier for customers to get started. Okta saw higher email open rates, more video engagement, and better customer health scores. Customers who watched the videos had less churn and cost less to support.
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SundaySky personalized video helps T. Rowe Price improve 401k marketing. The videos give plan participants clear, personal information about retirement accounts. 97% of viewers found the videos usefu...l. Viewers were 2 times more likely to increase their deferral rate. Those who watched increased savings contributions 550% more than non-viewers. The videos also won major industry awards.
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