Transportation/Trucking/Railroad Case Studies and Success Stories with SundaySky
CASE STUDY United Airlines
United Airlines transformed its MileagePlus program using SundaySky's Video Platform, enhancing digital engagement and increasing member lifetime value, especially during the Covid-19 pandemic.
United Airlines transformed its MileagePlus program using SundaySky's Video Platform, enhancing digital engagement and increasing member lifetime value, especially during the Covid-19 pandemic.
Retail Case Studies and Success Stories with SundaySky
CASE STUDY Albertsons
Albertsons had fewer people reading their print ads. They wanted more shoppers to use their online store. They worked with SundaySky to turn their weekly ads into videos. These videos showed real-tim...e prices and items. Albertsons could quickly update videos for holidays and special events. They used these videos across 2,200 stores and 10 banners.
Staples wanted to engage customers and increase sales across both consumer and business buying journeys. They used SundaySky to create dynamic video ads that were shown on programmatic and paid socia...l channels. These videos helped Staples share value messages and turn browsers into shoppers. As a result, Staples saw more sales, higher website and store traffic, and a strong return on ad spend. Staples invested more in SundaySky because of these successful outcomes.
Financial Services Case Studies and Success Stories with SundaySky
CASE STUDY T. Rowe Price
SundaySky helped T. Rowe Price use personalized video to engage investors in retirement planning. The videos gave users up-to-date, personal account information and action steps. Viewers increased sa...vings contributions 550% more than non-viewers. 97% of viewers found the videos useful. Video viewers were twice as likely to make a discretionary deferral increase. The solution improved engagement and won industry awards.
SundaySky personalized video helps T. Rowe Price improve 401k marketing. The videos give plan participants clear, personal information about retirement accounts. 97% of viewers found the videos usefu...l. Viewers were 2 times more likely to increase their deferral rate. Those who watched increased savings contributions 550% more than non-viewers. The videos also won major industry awards.
T. Rowe Price wanted to help people save more for retirement. Many people knew saving was important but did not save enough. T. Rowe Price used SundaySky to make personalized videos for their 401k ma...rketing. The videos gave people information about their accounts and what actions to take. People who watched the videos were 2 times more likely to increase their savings. 97% of viewers said the videos were useful. Savings contributions increased 550% more for viewers than non-viewers.
E*TRADE wanted to help new customers understand how to fund their accounts. The company worked with SundaySky to make personalized video onboarding experiences. These videos explained account funding..., digital tools, tax rules, and what to do with money from investments. Customers who watched the videos funded their accounts more often and with higher amounts. E*TRADE also saw more new assets and higher yearly revenue from these customers.
Banking Case Studies and Success Stories with SundaySky
CASE STUDY Bank of America
Bank of America wanted to help customers better understand their Preferred Rewards loyalty program. Many customers found it hard to know what benefits they had or how to use them. The bank started se...nding personalized summary videos to all loyalty program clients each year. These videos showed rewards earned and available benefits. Most clients felt valued and found the videos relevant. The bank saw higher asset growth among clients who watched the videos.
Consumer Services Case Studies and Success Stories with SundaySky
CASE STUDY Rent-A-Center
Rent-A-Center wanted to make the rental agreement process easier for customers. They used SundaySky's video platform to turn long documents into short, personalized videos. They finished the project ...in less than three months, starting with a two-week pilot. The videos helped improve their web NPS and customer retention. Online customers now better understand the transaction, and first payment non-renewal rates are showing early improvement.
Information Technology and Services Case Studies and Success Stories with SundaySky
CASE STUDY Okta
Okta had trouble getting customers to use their security tools. Many IT admins ignored onboarding emails and did not finish setup. Okta used SundaySky to send personalized videos to help with onboard...ing. The videos used data to show each customer the right steps. This made it easier for customers to get started. Okta saw higher email open rates, more video engagement, and better customer health scores. Customers who watched the videos had less churn and cost less to support.
Telecommunications Case Studies and Success Stories with SundaySky
CASE STUDY Cox Communications
Cox Communications wanted to stand out with their ads and engage customers better. They used SundaySky’s Video Platform to create dynamic, data-driven video ads. The platform helped Cox deliver the r...ight message to the right person at the right time. Mark Lawson from Cox said that for every dollar spent, they saw about $10 in value. The videos helped Cox connect with customers and drive deeper engagement.
Comcast improved customer engagement and reduced service calls with personalized video billing, leading to higher adoption of digital payment services like autopay and paperless billing.
Verizon reduced customer service calls, cut costs, and improved Net Promoter Score and customer experience by using personalized video experiences with SundaySky.
Verizon reduced customer service calls, cut costs, and improved Net Promoter Score and customer experience by using personalized video experiences with SundaySky.
SundaySky helps Comcast use personalized video billing to support subscribers during payment journeys. The videos make bills easier to understand. This reduces calls to the contact center. More custo...mers use digital payment options like autopay and paperless billing. Customer engagement and experience improve with these personalized videos.
Comcast improved customer engagement and reduced service calls with personalized video billing, leading to higher adoption of digital payment services like autopay and paperless billing.
Hospital & Health Care Case Studies and Success Stories with SundaySky
CASE STUDY UnitedHealthcare
UnitedHealthcare used personalized video experiences to increase digital tool adoption, improve member satisfaction and Net Promoter Scores, and reduce inbound care calls.
UnitedHealthcare used personalized video experiences to increase digital tool adoption, improve member satisfaction and Net Promoter Scores, and reduce inbound care calls.
SundaySky helps Elevance Health use personalized video to guide health plan members through onboarding and renewal. Members get videos about their specific plan. These videos go out by email, app, an...d web portal. Elevance Health sees fewer service calls and higher member satisfaction. The solution works for Commercial, Medicare, and Medicaid programs.
SundaySky helps the LA Kings personalize video messages for season ticket holders. The team uses these videos to boost fan excitement and engagement during renewals. SundaySky's analytics let the sal...es team track view rates and time spent watching, helping them score renewal likelihood. The platform lets staff adjust video content in real time as the season changes. LA Kings uses SundaySky to scale their fan engagement and align customer service with their vision.
Other Industry Case Studies and Success Stories with SundaySky
CASE STUDY 1-800 Contacts
1-800 Contacts wanted to make their customer experience better. They used personalized videos to connect with customers during important times, like when renewing prescriptions. They used their own c...ustomer data to make these videos more relevant. This helped them create a direct connection with customers. Their focus on customer experience is shown by a Net Promoter Score in the 80s.
SundaySky Video Platform helped Kaiser Permanente quickly update digital onboarding videos for new members. Each video welcomed members with a personal, caring message. The videos explained plan deta...ils and broke down complex terms like deductible and co-insurance. This made onboarding easier and improved member understanding. The solution aimed to reduce call volume and new member care costs while boosting satisfaction.
United Airlines wanted to improve how it engaged with members of its MileagePlus loyalty program. The company used SundaySky's video platform to send personalized videos to new and existing members. ...These videos helped onboard new members and celebrated milestones for existing ones. The goal was to increase digital tool use, keep members engaged, and show the value of the program. United Airlines also used videos to educate corporate clients about its preferred program benefits.
Aetna wanted to help its healthcare members understand their health plans better. They used SundaySky to create personalized video experiences for members. These videos helped with plan comparisons, ...onboarding, and benefits education. Aetna saw a big increase in Net Promoter Score. They also saved money by getting fewer calls to their call center and lowering medical costs. There were fewer out-of-network and emergency room visits, and more people joined chronic care programs.
UnitedHealthcare wanted to make healthcare onboarding and claims processing easier for their members. They used SundaySky's video platform to create interactive and personalized videos. These videos ...helped members understand their benefits and use digital tools. As a result, UnitedHealthcare saw more members using digital tools, higher satisfaction scores, and fewer care calls. The platform also helped them work faster and organize content easily.
IntouchCX is a global BPO company that hires many new employees each month. They faced high employee attrition, especially in the first month, and needed better onboarding for their global workforce.... They used SundaySky’s video platform to create custom onboarding videos for different regions. This helped keep new hires engaged and provided important information. The new approach made onboarding more personal and supported their video-first strategy for employee engagement.
