Roojoom Overview

Roojoom is a personal customer journey platform that enables brands to gain control over every customer's journey, advancing business objectives such as service utilization, up-selling, self-service, and brand loyalty. It supports all types of customer journeys throughout the customer lifecycle from acquisition to utilization to retention, customer service self-care and agent-based journeys.

Roojoom’s platform outperforms the standard playbook for customer engagement and replaces linear, segmented communications campaigns with AI-based personal engagement journeys, enabling marketers to focus on what they want to achieve, while having AI carry out the “how”.

It offers distinctive value in significant and complex journeys, involving many potential objectives to communicate to each customer. AI is used to predict the most impactful actions and messages to present to a customer at a single interaction throughout the journey. The platform optimizes business goals (KPIs) such as customer retention, customer spend, NPS and more.

Cuspera Reviews

64 buyers and buying teams have used Cuspera to assess how well Roojoom solved their Customer Journey and Experience needs. Cuspera uses 151 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Roojoom.

Other priorities:

  • Build Brand Awareness
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Lifetime Value Management , as the business use cases that they have been most satisfied while using Roojoom.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.64/5

Read Reviews (13)

"...Onboard, upsell, engage and retain satisfied customers. ..." Customer journey management for Telecom and TV > Roojoom
engaging and following up

4.49/5

Read Reviews (8)

"...Onboard, upsell, engage and retain satisfied customers. ..."
Training & Onboarding

4.26/5

Read Reviews (11)

"...Learn how leading brands improve various onboarding metrics by personalizing the customer journey. ..." For Customer Onboarding > Personal, Omni-Channel, Customer Journeys
Lifetime Value Management with Mass Media and Television

4.33/5

Read Reviews (5)

"...Learn how Roojoom helped a leading service provider reduce early-churn and increase Customer lifetime value. ..." Customer Journey Management for Service Providers
PEER EXPERIENCES
Engagement Management

4.64/5

Read Reviews (13)

"...Onboard, upsell, engage and retain satisfied customers. ..." Customer journey management for Telecom and TV > Roojoom
engaging and following up

4.64/5

Read Reviews (8)

Training & Onboarding

4.26/5

Read Reviews (11)

"...Learn how leading brands improve various onboarding metrics by personalizing the customer journey. ..." For Customer Onboarding > Personal, Omni-Channel, Customer Journeys
Lifetime Value Management with Mass Media and Television

4.33/5

Read Reviews (5)

"...Learn how Roojoom helped a leading service provider reduce early-churn and increase Customer lifetime value. ..." Customer Journey Management for Service Providers

9+ more Business Use Cases

Our AI advisor, Wyz, harnessed 151 insights from peers and experts to help you assess how these Roojoom use cases fit your Customer Journey and Experience needs.

Based on peer insights

Cuspera recommends Roojoom for

Use Cases Engagement Management , Training & Onboarding , Lifetime Value Management
Medium Mass Media, Television
Features Personalization
Business Priorities Enhance Customer Relationships, Acquire Customers, Build Brand Awareness
Industries Computer Software

Popular Business Setting

for Roojoom

Top Industries

  • Computer Software

Popular in

  • Mid Market

Peers used Roojoom to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Roojoom

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.24/5

Read Reviews (36)
FEATURES RATINGS AND REVIEWS
Personalization

4.24/5

Read Reviews (36)

IT and Other Capabilities

for Roojoom

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.37/5

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.37/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.59/5

Read Reviews (4)
Phone Support

3.50/5

Read Reviews (3)
Email Support

3.37/5

Read Reviews (1)
Chat Support

3.37/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.59/5

Read Reviews (4)
Phone Support

3.50/5

Read Reviews (3)
Email Support

3.37/5

Read Reviews (1)
Chat Support

3.37/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.99/5

Read Reviews (7)
Analytics

3.85/5

Read Reviews (12)
Custom Reports

3.77/5

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.99/5

Read Reviews (7)
Analytics

3.85/5

Read Reviews (12)
Custom Reports

3.77/5

Read Reviews (9)

Software Failure Risk Guidance

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for Roojoom

Top Failure Risks for Roojoom

Vendor Profile Details

Company Name

Roojoom

Company Website

https://www.roojoom.com/

HQ Location

745 Atlantic Ave, Boston, Massachusetts 02111, US

Employees

11-50

Social

Financials

Series A