Smaply Overview
This is a summary of the comprehensive capabilities and benefits of Smaply based on over 137 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Smaply, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Smaply is right for your needs? Our Cuspera AI engine can evaluate how Smaply fits your specific business needs, industry, and context. Get your personalized assessment report today.
Smaply supports business activities such as:
- Collaboration
- Helpdesk Management
- Training & Onboarding
- Measuring Customer Satisfaction
- Touchpoint Management
Smaply can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Improve Stakeholder Relations, and Acquire Customers. It can help manage these activities if you use Offline for these needs. As a solution, Smaply's capabilities include Templates.
Smaply Internet Vertical is its biggest customer base.
Reviews
"...Smaply is an online tool which helps to create, share and present customer journey maps, personas and stakeholder maps...." 25 Digital Marketing Tools for Digital Agencies in 2019
Cuspera Reviews
21 buyers and buying teams have used Cuspera to assess how well Smaply solved their Customer Journey and Experience needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using Smaply.
Use Cases
Peers recommend Collaboration , Helpdesk Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Smaply.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Offline |
4.69/5 ★ |
"...Smaply is an online tool which helps to create, share and present customer journey maps, personas and stakeholder maps...." 25 Digital Marketing Tools for Digital Agencies in 2019 |
| Helpdesk Management |
3.71/5 ★ |
"...Support, Resources, User Guide, Helpdesk, | Smaply...." Support, Resources, User Guide, Helpdesk, |
| Training & Onboarding |
3.89/5 ★ |
"...Therefor Marc and his colleagues developed Smaply...." EPISODE 27: MARK STICKDORN TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Offline |
4.69/5 ★ |
"...Smaply is an online tool which helps to create, share and present customer journey maps, personas and stakeholder maps...." 25 Digital Marketing Tools for Digital Agencies in 2019 |
|
| Helpdesk Management |
3.71/5 ★ |
"...Support, Resources, User Guide, Helpdesk, | Smaply...." Support, Resources, User Guide, Helpdesk, |
|
| Training & Onboarding |
3.89/5 ★ |
"...Therefor Marc and his colleagues developed Smaply...." EPISODE 27: MARK STICKDORN TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE |
|
7+ more Business Use Cases
Our AI advisor, Wyz, harnessed 137 insights from peers and experts to help you assess how these Smaply use cases fit your Customer Journey and Experience needs.
Popular Business Setting
for Smaply
Top Industries
- Internet
Popular in
- Large Enterprise
Peers used Smaply to Scale best practices and Enhance customer relationships
Peer and Expert Opinion on Features
for Smaply
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (6) |
IT and Other Capabilities
for Smaply
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (9) |
| Data Import | Read Reviews (6) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (9) |
| Data Import | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Chat Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Chat Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Smaply
Top Failure Risks for Smaply
Vendor Profile Details
Company Name
Smaply
Company Website
https://www.smaply.com/HQ Location
Sterzinger Strasse 1, Innsbruck, Austria 6020, AT
Employees
NA
Social
Financials
NA
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