TheyDo: Product updates, Customer stories, and Insights | 2026 Cuspera

TheyDo helped Scania map 53 customer journeys and prioritize 141 opportunities. Scania used journey management to align teams and improve customer experience. The company completed 32 initiatives usi...ng TheyDo. This approach improved onboarding and app workflows for drivers. Scania now puts customer needs at the center of its business strategy. TheyDo is a key tool for journey management in the automotive industry.
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TheyDo helped Lufthansa Group transform customer experience management. The team moved from disconnected insights to a journey-based operating model. They used Journey AI to analyze over 20,000 Help ...Center feedback entries in four minutes. This new workflow triggered action when negative feedback crossed a set threshold. Seven business units now use the shared journey management system to drive product and service decisions.
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TheyDo helped Polestar align teams around the customer journey. Before, customer experience knowledge was hard to access and scattered. With TheyDo, Polestar built a unified journey framework. This m...ade it easy to see gaps and assign clear roles. Teams now use a shared insight repository to make decisions. Cross-functional collaboration improved, helping Polestar focus on customer needs and business goals.
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TheyDo helped Manitoba Public Insurance improve customer experience at the enterprise level. The CX team used TheyDo to identify and prioritize opportunities with the biggest customer impact. They cr...eated a Customer Experience Impact Pyramid to address issues from individual to root cause. TheyDo’s journey framework gave them reliable data to inform business decisions and process improvements. Employees now have less burden, and business actions are more effective, thanks to insights from TheyDo.
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TheyDo helped NCR scale Journey Management across their enterprise. NCR used TheyDo to connect product development, customer experience, and operations. The platform made journey mapping and opportun...ity identification easier for teams. TheyDo enabled cross-functional collaboration and a mindset shift at NCR. Service designers used TheyDo to drive product innovation and improve customer experience. NCR continues to expand Journey Management using TheyDo’s training and onboarding tools.
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TheyDo helps Essent align teams and service partners using customer journeys and personas. Essent uses TheyDo to design platforms for green energy and solar panel solutions. The tool helps avoid opin...ions by focusing on real customer insights. This approach speeds up service delivery and supports the launch of new consumer platforms. Essent integrates multiple propositions using journeys as a single source of truth.
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