TheyDo transforms how businesses approach customer journey management by offering a collaborative workspace. This tool aligns customer needs with business goals, ensuring every team member is on the same page. By focusing on customer journey insights, TheyDo helps businesses make informed decisions that enhance customer satisfaction and drive business results. The platform encourages smarter workflows and strategic planning, all within an intuitive interface. A surprising fact? Companies can jumpstart their journey management process for free, making it accessible for teams to start aligning objectives without financial barriers.
TheyDo Use-Cases and Business Priorities: Customer Satisfaction Data
TheyDo,
belong to a category of solutions that help Customer Journey and Experience.
Each of them excels in different abilities.
Therefore, determining the best platform for your business will depend on your specific needs and requirements.
TheyDo is a collaborative workspace for Customer Journey Management. It aligns customer needs with business results to create impactful outcomes.
TheyDo Customer wins, Customer success stories, Case studies
What Are the key features of TheyDo for Collaboration?
TheyDo facilitates collaboration among teams, both in person and remotely. It provides a shared platform for aligning on customer experiences and standardizing workflows. The platform helps organizations to improve collaboration across departments and maximize real-time engagement.
"...Makers and managers collaborate remotely on a better customer experience.
..."
Customers
TheyDo helped Polestar align teams around the customer journey. Before, customer experience knowledge was hard to access and scattered. With TheyDo, Polestar built a unified journey framework. This m...ade it easy to see gaps and assign clear roles. Teams now use a shared insight repository to make decisions. Cross-functional collaboration improved, helping Polestar focus on customer needs and business goals.
TheyDo and Journey AI helped Vinted organize years of user research for their checkout process. Vinted used Journey AI to quickly upload and analyze historical data, turning it into actionable insigh...ts. The tool made it easy to visualize user interviews and extract key pain points. This saved Vinted months of manual work and improved team collaboration. Vinted now uses these insights to enhance user experience and support business expansion.
TheyDo helped Jumbo fix fragmented data with journey management. Jumbo used TheyDo to align product owners and improve innovation workflows. Teams now meet regularly to map customer journeys and use ...customer language in reporting. This approach improved meeting quality and made it easier to spot high-impact opportunities. Jumbo tracks effectiveness with conversion rates and customer satisfaction scores.
TheyDo helped Van Lanschot improve collaboration by focusing on journey-centric tooling. Before, teams worked in silos and struggled to align on customer experience goals. With TheyDo, teams now map ...customer journeys visually and identify opportunities across departments. Management saw the value in using customer feedback to drive insights and align everyone from peers to executives. The new approach made it easier to prioritize solutions and celebrate progress at every step.
TheyDo helped Manitoba Public Insurance improve customer experience at the enterprise level. The CX team used TheyDo to identify and prioritize opportunities with the biggest customer impact. They cr...eated a Customer Experience Impact Pyramid to address issues from individual to root cause. TheyDo’s journey framework gave them reliable data to inform business decisions and process improvements. Employees now have less burden, and business actions are more effective, thanks to insights from TheyDo.
TheyDo helped NCR scale Journey Management across their enterprise. NCR used TheyDo to connect product development, customer experience, and operations. The platform made journey mapping and opportun...ity identification easier for teams. TheyDo enabled cross-functional collaboration and a mindset shift at NCR. Service designers used TheyDo to drive product innovation and improve customer experience. NCR continues to expand Journey Management using TheyDo’s training and onboarding tools.
