Real-World Case Studies and Customer Success Stories with TheyDo

TheyDo helped NCR scale Journey Management across their enterprise. NCR used TheyDo to connect product development, customer experience, and operations. The platform made journey mapping and opportun...ity identification easier for teams. TheyDo enabled cross-functional collaboration and a mindset shift at NCR. Service designers used TheyDo to drive product innovation and improve customer experience. NCR continues to expand Journey Management using TheyDo’s training and onboarding tools.
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TheyDo helped Webfleet Solutions standardize customer experience across Europe. The team used TheyDo to centralize customer insights and streamline decision-making. They saved time by reducing the ne...ed for large presentations. Webfleet Solutions identified key drivers of dissatisfaction and launched 10 innovations in one year. The company now has better transparency and a unified way of working across teams and countries.
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TheyDo helped Polestar align teams around the customer journey. Before, customer experience knowledge was hard to access and scattered. With TheyDo, Polestar built a unified journey framework. This m...ade it easy to see gaps and assign clear roles. Teams now use a shared insight repository to make decisions. Cross-functional collaboration improved, helping Polestar focus on customer needs and business goals.
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TheyDo helped Scania map 53 customer journeys and prioritize 141 opportunities. Scania used journey management to align teams and improve customer experience. The company completed 32 initiatives usi...ng TheyDo. This approach improved onboarding and app workflows for drivers. Scania now puts customer needs at the center of its business strategy. TheyDo is a key tool for journey management in the automotive industry.
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TheyDo helped Lufthansa Group transform customer experience management. The team moved from disconnected insights to a journey-based operating model. They used Journey AI to analyze over 20,000 Help ...Center feedback entries in four minutes. This new workflow triggered action when negative feedback crossed a set threshold. Seven business units now use the shared journey management system to drive product and service decisions.
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TheyDo helped bol.com understand the needs of its 36,000 partners. The B2B team used TheyDo to combine big and small data, running workshops to create need-based partner profiles. This approach revea...led new insights beyond initial data segmentation. Teams now align around customer experience, using TheyDo to organize insights and improve collaboration. The solution made it easier to prioritize actions and address partner needs effectively.
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TheyDo helped PostNL use journeys and design thinking to improve customer focus. PostNL faced conflicting processes and lack of ownership in their design teams. The 'journey factory' method brought t...eams together and increased collaboration. TheyDo enabled journey mapping, research, prototyping, and validation in one tool. PostNL saw concrete benefits like higher NPS and cost savings. The journey-centric approach made the company more customer-focused and efficient.
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TheyDo helps Essent align teams and service partners using customer journeys and personas. Essent uses TheyDo to design platforms for green energy and solar panel solutions. The tool helps avoid opin...ions by focusing on real customer insights. This approach speeds up service delivery and supports the launch of new consumer platforms. Essent integrates multiple propositions using journeys as a single source of truth.
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TheyDo helped Manitoba Public Insurance improve customer experience at the enterprise level. The CX team used TheyDo to identify and prioritize opportunities with the biggest customer impact. They cr...eated a Customer Experience Impact Pyramid to address issues from individual to root cause. TheyDo’s journey framework gave them reliable data to inform business decisions and process improvements. Employees now have less burden, and business actions are more effective, thanks to insights from TheyDo.
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TheyDo helped Van Lanschot improve collaboration by focusing on journey-centric tooling. Before, teams worked in silos and struggled to align on customer experience goals. With TheyDo, teams now map ...customer journeys visually and identify opportunities across departments. Management saw the value in using customer feedback to drive insights and align everyone from peers to executives. The new approach made it easier to prioritize solutions and celebrate progress at every step.
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TheyDo helped VEMT shorten its sales cycle by 40%. VEMT used TheyDo's Journeys to show clients how their CX & Loyalty solutions improve customer journeys. This made it easier for clients to see value... fast. VEMT's CEO says the tool is easy to use and helps close deals quicker. The team also saves time during implementation and program management.
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TheyDo helped Jumbo fix fragmented data with journey management. Jumbo used TheyDo to align product owners and improve innovation workflows. Teams now meet regularly to map customer journeys and use ...customer language in reporting. This approach improved meeting quality and made it easier to spot high-impact opportunities. Jumbo tracks effectiveness with conversion rates and customer satisfaction scores.
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TheyDo and Journey AI helped Vinted organize years of user research for their checkout process. Vinted used Journey AI to quickly upload and analyze historical data, turning it into actionable insigh...ts. The tool made it easy to visualize user interviews and extract key pain points. This saved Vinted months of manual work and improved team collaboration. Vinted now uses these insights to enhance user experience and support business expansion.
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TheyDo helps Randstad align teams and improve candidate journeys across 39 countries. Randstad wanted to deliver a consistent user experience and shift to a candidate-first approach. TheyDo made it e...asier for marketers and designers to work together and understand candidate needs. The decision-making process became faster, reducing meetings to just one virtual session. Teams can now test ideas locally and apply them globally, improving the work lives of many people.
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