Salesforce Journey Builder Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Journey Builder based on over 204 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Journey Builder, Blackbird, JW Player Video Platform, Grass Valley Momentum, BLOX CMS, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Journey Builder is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Journey Builder fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Journey Builder supports business activities such as:
- Advertisement
- Sending & Publishing Communications
- Engagement Management
- Workflow Management
- Social Media Marketing
Salesforce Journey Builder can help you with many business goals, such as Scale Best Practices, Enter New Markets Internationally Or Locally, Enhance Customer Relationships, Improve Brand Engagement, Build Brand Awareness, etc. It can help manage these activities if you use Social Media Website E-Mail etc. for these needs. As a solution, Salesforce Journey Builder's capabilities include Personalization, Microsites, and Feedback Surveys.
Salesforce Journey Builder was founded in 1999. Hospital & Health Care Vertical is its biggest customer base.
Reviews
"...Communicate seamlessly across email, SMS, push notifications, ads, web landing pages, and apps so your customers get the right information, wherever they are. ..." Journey Builder: Personalized Digital Marketing Solutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce Journey Builder solved their Customer Journey and Experience needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Scale Best Practices and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Salesforce Journey Builder.
Use Cases
Peers recommend Advertisement , Sending & Publishing Communications , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Journey Builder.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Advertisement with Social Media and Website |
3.81/5 ★ |
"...Communicate seamlessly across email, SMS, push notifications, ads, web landing pages, and apps so your customers get the right information, wherever they are. ..." Journey Builder: Personalized Digital Marketing Solutions |
| Sending & Publishing Communications with E-Mail, Website, Text SMS, Offline and Point Of Sale |
4.60/5 ★ |
"...- Allows the sending of push messages and sms - It allows to generate lading pages (or microsites) , forms and surveys, store them, modify them and reuse them at any time...." Peer review by ALBERTO S |
| Engagement Management with E-Mail |
4.73/5 ★ |
"...Real time or batch journeys with up to pretty complex decissions based on customer data and interactions...." Peer review by Consultant |
| engaging and following up |
4.65/5 ★ |
"...Salesforce s marketing automation capabilities are comprised of two main offerings: Salesforce Pardot, Salesforce s business-to-business marketing automation solution, which includes e-mail marketing, lead generation and management, ROI reporting, and sales alignment Salesforce Journey Builder, Salesforce s consumer engagement solution, which is part of the corporate and enterprise e-mail, mobile, and Web marketing editions of Marketing Cloud. . ..." Nucleus Research Ranks Salesforce as the Leader in Marketing Automation |
| PEER EXPERIENCES | |
|---|---|
| Advertisement with Social Media and Website |
3.81/5 ★ |
"...Communicate seamlessly across email, SMS, push notifications, ads, web landing pages, and apps so your customers get the right information, wherever they are. ..." Journey Builder: Personalized Digital Marketing Solutions |
|
| Sending & Publishing Communications with E-Mail, Website, Text SMS, Offline and Point Of Sale |
4.60/5 ★ |
"...- Allows the sending of push messages and sms - It allows to generate lading pages (or microsites) , forms and surveys, store them, modify them and reuse them at any time...." Peer review by ALBERTO S |
|
| Engagement Management with E-Mail |
4.73/5 ★ |
"...Real time or batch journeys with up to pretty complex decissions based on customer data and interactions...." Peer review by Consultant |
|
| engaging and following up |
4.73/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 204 insights from peers and experts to help you assess how these Salesforce Journey Builder use cases fit your Customer Journey and Experience needs.
Popular Business Setting
for Salesforce Journey Builder
Top Industries
- Hospital & Health Care
- Marketing and Advertising
- Non-Profit Organization Management
Popular in
- Large Enterprise
- Mid Market
- Small Business
Peers used Salesforce Journey Builder to Scale best practices and Enter new markets internationally or locally
Salesforce Journey Builder Alternatives
Peer and Expert Opinion on Features
for Salesforce Journey Builder
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (10) |
| Microsites | Read Reviews (6) |
| Feedback surveys | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (10) |
| Microsites | Read Reviews (6) |
| Feedback surveys | Read Reviews (6) |
IT and Other Capabilities
for Salesforce Journey Builder
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (7) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (7) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Salesforce Journey Builder
Overall Risk Meter
Top Failure Risks for Salesforce Journey Builder
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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