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Conversational Intelligence Software 2024: Complete Guide

Conversational intelligence uses AI to analyze business conversations and extract meaningful insights after the fact. These insights can be used for coaching, opportunity mining, performance management, etc. Conversational AI is an excellent complement to Conversational intelligence.
New developments in this category of solutions leverage AI heavily – automating follow-ups, personalized and targeted training recommendations, etc.,

What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Updated By Cuspera

Last updated: Jan 31, 2024

Popular Conversational Intelligence Software

Wordsmith

Natural language generation platform that transforms data into insightful narrative.

4.51

Read Reviews
Wordsmith Icon

Wordsmith

22.55
★★★★★
★★★★★
Natural language generation platform that transforms data into insightful narrative.

Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.

Wordsmith gives companies complete control over transforming data into insightful narrative, all at an unprecedented speed and scale. It is a self-service platform that enables complete narrative customization, real-time content updates, and a powerful API for flexible publishing. It update with filter and selection changes as viewers explore the dashboard, providing a relevant narrative about the visualization at hand.

Testimonials

Ken Fuchs

Head of Yahoo! Sports

Yahoo!

Wordsmith Icon
Highlights
Top Processes : Social media management,Engagement management,Social media analytics
Top Features : Personalization,Dashboard,Ticketing

Vendor: Automated Insights

Company Size: 51-100

HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US

Financials: SERIES B

Yseop

Advanced Natural Language Generation (NLG) Technology

4.09

Read Reviews
Yseop Icon

Yseop

20.45
★★★★★
★★★★★
Advanced Natural Language Generation (NLG) Technology

Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.

By delivering data analysis in human language, team members can spend less time interpreting data and more time understanding the insights and making decisions. With Yseop, a company’s sales team can spend more time on customer interactions and less time on administrative tasks to close business faster.

Testimonials

Thierry Maupoint

Project Manager Customer Service Tools

SFR

Yseop Icon
Highlights
Top Processes : Advertisement,Competitive intelligence,Lead analytics
Top Features : Personalization,Dashboard,Alerts: popups & Notifications

Vendor: Yseop

Company Size: 51-100

HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR

Financials: PRIVATE

SmartBots

Conversational AI for Enterprises

4.00

Read Reviews
SmartBots Icon

SmartBots

20.00
★★★★★
★★★★★
Conversational AI for Enterprises

SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.

It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.

It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.

SmartBots Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Knowledge management
Top Features : Bot,Intelligent assistant,Personalization

Vendor: SmartBots

Company Size: 11-50

HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA

Financials: PRIVATE

AX Semantics

Generate text from data with Natural Language Generation platform

4.37

Read Reviews
AX Semantics Icon

AX Semantics

21.84
★★★★★
★★★★★
Generate text from data with Natural Language Generation platform

AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.

It effortlessly creates content that can populate an entire website, fill a news section with earnings reports, generate descriptions for retail items in e-commerce catalogs, produce social media content, and even create easy-to-read weather reports. It empowers writers and creative agencies to produce new, interesting material for brands that are easily and rapidly updated.

Some of its features include multi- and cross-language text generation, NLG output based on structured data, intuitive inline editor, easy-to-use interface, robust grammar UI, and interactive tutorials and live support.

Testimonials

Bernd Vermaaten

CEO

billiger.de

AX Semantics Icon
Highlights
Top Processes : Content management,Forecasting,Sending & publishing communications
Top Features : Widgets,Landing page,SEO

Vendor: AX Semantics

Company Size: 11-50

HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE

Financials: SERIES A

Arria NLG Studio

Advanced configurable, self-use NLG authoring platform

4.19

Read Reviews
Arria NLG Studio Icon

Arria NLG Studio

20.96
★★★★★
★★★★★
Advanced configurable, self-use NLG authoring platform

Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.

Arria NLG Studio empowers writers and subject matter experts to create an effectively unlimited number of sophisticated narratives based on structured data sets. Its simple web-based interface contains a set of easy-to-understand functions that correspond to the array of analytical, linguistic and stylistic decisions a human writer makes when composing a thoughtful narrative.

Through algorithms and modeling, it replicates the human process of expertly analyzing and communicating data insights, dynamically turning data into written or spoken narrative, at machine speed and on a massive scale.

Testimonials

Olivier Mégean

President

DEMAIN.AI

Arria NLG Studio Icon
Highlights
Top Processes : Funnel analysis,Competitive intelligence,Lead analytics
Top Features : Dashboard

Vendor: Arria NLG

Company Size: 51-100

HQ Location: London, Greater London

Financials: PRIVATE

ServisBOT

An AI Bot Platform for the Enterprise

4.00

Read Reviews
ServisBOT Icon

ServisBOT

20.00
★★★★★
★★★★★
An AI Bot Platform for the Enterprise

ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.

It offers an artificial intelligence engine to power virtual assistants and robotic process automation tools that manage an army of robots to respond to customers' request like scheduling appointments, providing quotations, renewing policies, managing accounts, and more, enabling companies to handle multiple customer or employee engagements, inbound requests, and proactive campaigns, on any digital channel.

ServisBOT Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot

Vendor: ServisBOT

Company Size: 11-50

HQ Location: Lexington, MA 02421

Financials: SEED

Airim

Personalized Customer Education At Scale

4.24

Read Reviews
Airim Icon

Airim

21.20
★★★★★
★★★★★
Personalized Customer Education At Scale

Airim is a cloud-based customer engagement solution that has been created to close the information gap between a business and its consumers. It delivers targeted messages to visitors at the right time.

It is created to engage website visitors and provide them with the right responses based on webpage, intent and past behavior. The solution speeds up the visitors’ search for the right content and information, facilitating their purchase decision and helping them convert from visitors into actual buyers. It uses autonomous artificial intelligence to show the perfect content to users based on their in-app or on-site behavior, preferred language, demographics or acquisition channel, enabling users to get access to extremely personalized content and delivering stellar customer experience.

Key features include smart FAQs, ElasticSearch + Airim Magic, multiple contact options, embed forms and surveys, leave intent triggers, strong call to action, tooltips, customizable colors, and more. The platform integrates with various third-party applications such as Zendesk, Intercom, tawk.to, MailChimp, Zapier, Salesforce, Pipedrive, WhatsApp, and Facebook Messenger.

Airim Icon
Highlights
Top Processes : Knowledge management,Engagement management,Funnel analysis
Top Features : Personalization,Widgets,Ticketing

Vendor: Airim

Company Size: 1-10

HQ Location: 2035 Sunset Lake Rd, Newark, Delaware 19702, US

Financials: M&A

Article Forge

High quality, AI-powered article creation

4.00

Read Reviews
Article Forge Icon

Article Forge

20.02
★★★★★
★★★★★
High quality, AI-powered article creation

Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.

Its deep understanding algorithms allow it to research any topic by reading millions of articles and learning about it. It automatically adds titles, links, videos, images, etc. to articles. Article Forge API allows a user to use it with any web tool to automate SEO efforts.

Some of its features include AI-powered writer, human quality content, content passes Copyscape, one-click article generation, 60 second article turnaround, automatically posts to blogs and so on.

Testimonials



Scott D Smith

Scott Services

Article Forge Icon
Highlights
Top Processes : Content management,Content curation,Content publishing
Top Features : SEO,Personalization

Vendor: Cortx

Company Size: 1-10

HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US

Financials: PRIVATE

Floatbot

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

4.00

Read Reviews
Floatbot Icon

Floatbot

20.00
★★★★★
★★★★★
AI Chatbot and Voicebot platform that helps to Increase Customer Experience

Floatbot is a hybrid platform, that allows the development of both Chatbot and Voicebot within hours without coding. It allows rapid development and deployment with advanced bot builder also Increase the Customer Experience and CSAT score.

It helps to develop the multilingual Voicebot, integrated with the contact center, in hours without any coding with Floatbot’s bot builder and speech technologies, speech to text (ASR), text to speech (TTS). Enables to create comprehensive chatbots, using advanced workflow builder and conversational AI tools and Engages the customers where they spend most of their time. Bots build with the Floatbot platform are truly omnichannel, Chatbots on chat channels and Voicebot on voice channels.

Its features include NLP Engine to build a knowledge base, self-learning AI, voice biometric, speech to text and text to speech, and supervised learning to continuously improve bot performance.

Floatbot Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot

Vendor: Floatbot

Company Size: 11-50

HQ Location: 691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035

Financials: PRIVATE

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.76

Read Reviews
Qualified Icon

Qualified

23.82
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Qualified Live Chat and Chatbot platforms help companies capture more leads and grow their pipeline by taking action. It has influenced opportunities, pipeline, and deals won. It creates custom chatbots to engage visitors, qualifies prospects, and capture leads.

Testimonials

Robin Daniels

CMO

Matterport

Qualified Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Account management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: SERIES C

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Conversational Intelligence Buyer's Guide

What is Conversational Intelligence Software?

Conversational Intelligence

Conversational Intelligence Software includes a set of software like Chatbots, Bot Platforms and AI based Virtual Assistants that help businesses to communicate with their customers and clients in a conversational manner. Today’s businesses can not do without some form of usage of these automated solutions. They enable a new level of customer service and customer engagement.

There are specialized forms of conversational intelligence software available for sales, marketing and customer service. The conversational intelligence software can be a simple chatbot where it is more rule based conversations or can be an intelligent virtual assistant backed by AI and Natural Language Processing ( NLP). The virtual assistants can be very sophisticated to understand different types of intent and responses. All these software should have the ability to hand over conversations to humans at some point if necessary. But for their customers they provide a seamless conversational experience.

Benefits of Conversational Intelligence Software

Improved Productivity

One of the major use cases for Conversational Intelligence Software is in customer support. Use of Conversational Intelligence software enables companies to provide 24/7 support for simple requests. If the requests are more for informational purposes, then virtual agents are capable of handling such requests at scale thereby freeing up human agents. Virtual agents can handle larger volumes of customer requests and hence improves productivity.

Lower Customer Care Costs

Use of Conversational Intelligence software frees up bandwidth of precious and expensive human resources from attending to simple and mundane tasks. They can be used for more complex tasks and relationship building. Deployment of virtual agents at scale lowers operational costs and decreases overall customer support costs.

Improved Customer Satisfaction

Conversational Intelligence software helps to improve customer service processes by bringing in accuracy, predictability and reducing the time to resolve customer issues. This overall helps to improve customer satisfaction. By bringing in support for text messaging that is more popular with millennial customers, it makes it easy for customers to reach out to companies for issues.

Improved Visitor Engagement

By deploying chatbots, companies can engage their website visitors better by helping them to navigate more easily on the website. Information retrieval can be made easier. Conversational AI bots are capable of smoothly transferring to human agents with the appropriate context so that visitors’ queries can be immediately answered. This improves overall visitor engagement.

Which of these 85 Conversational Intelligence software fit your needs?

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85 Conversational Intelligence Software

Wordsmith

Natural language generation platform that transforms data into insightful narrative.

4.51

Read Reviews
Wordsmith Icon

Wordsmith

4.51
★★★★★
★★★★★
Natural language generation platform that transforms data into insightful narrative.

Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.

Highlights
Top Business Usecases : Social media management,Engagement management,Social media analytics
Top Features : Personalization,Dashboard,Ticketing
Wordsmith Icon

Vendor: Automated Insights

Company Size: 51-100

HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US

Financials: SERIES B

Yseop

Advanced Natural Language Generation (NLG) Technology

4.09

Read Reviews
Yseop Icon

Yseop

4.09
★★★★★
★★★★★
Advanced Natural Language Generation (NLG) Technology

Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.

Highlights
Top Business Usecases : Advertisement,Competitive intelligence,Lead analytics
Top Features : Personalization,Dashboard,Alerts: popups & Notifications
Yseop Icon

Vendor: Yseop

Company Size: 51-100

HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR

Financials: PRIVATE

Engageware

Solve The Customer's Need At The First Interaction

4.00

Read Reviews
Engageware Icon

Engageware

4.00
★★★★★
★★★★★
Solve The Customer's Need At The First Interaction
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Predictive scheduling,Alerts: popups & Notifications
Engageware Icon

Vendor: Engageware

Company Size: 101-250

HQ Location: 100 Ames Pond Drive, Tewksbury, MA 01876, US

Financials: SERIES E

Mindsay

Customer Service Automation

4.60

Read Reviews
Mindsay Icon

Mindsay

4.60
★★★★★
★★★★★
Customer Service Automation
Highlights
Top Business Usecases : Helpdesk management,Digital marketing,Measuring customer satisfaction
Top Features : Bot,Ticketing,Alerts: popups & Notifications
Mindsay Icon

Vendor: Mindsay

Company Size: 51-100

HQ Location: 85 Broad St, New York, NY, USA

Financials: SERIES A

SmartBots

Conversational AI for Enterprises

4.00

Read Reviews
SmartBots Icon

SmartBots

4.00
★★★★★
★★★★★
Conversational AI for Enterprises

SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Knowledge management
Top Features : Bot,Intelligent assistant,Personalization
SmartBots Icon

Vendor: SmartBots

Company Size: 11-50

HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA

Financials: PRIVATE

AX Semantics

Generate text from data with Natural Language Generation platform

4.37

Read Reviews
AX Semantics Icon

AX Semantics

4.37
★★★★★
★★★★★
Generate text from data with Natural Language Generation platform

AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.

Highlights
Top Business Usecases : Content management,Forecasting,Sending & publishing communications
Top Features : Widgets,Landing page,SEO
AX Semantics Icon

Vendor: AX Semantics

Company Size: 11-50

HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE

Financials: SERIES A

Arria NLG Studio

Advanced configurable, self-use NLG authoring platform

4.19

Read Reviews
Arria NLG Studio Icon

Arria NLG Studio

4.19
★★★★★
★★★★★
Advanced configurable, self-use NLG authoring platform

Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.

Highlights
Top Business Usecases : Funnel analysis,Competitive intelligence,Lead analytics
Top Features : Dashboard
Arria NLG Studio Icon

Vendor: Arria NLG

Company Size: 51-100

HQ Location: London, Greater London

Financials: PRIVATE

Personetics

Personetics - SELF-DRIVING FINANCE™

4.00

Read Reviews
Personetics Icon

Personetics

4.00
★★★★★
★★★★★
Personetics - SELF-DRIVING FINANCE™
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Rating and review management
Top Features : Personalization
Personetics Icon

Vendor: Personetics Technologies

Company Size: NA

HQ Location: New York, NY 10019, US

Financials: NA

ServisBOT

An AI Bot Platform for the Enterprise

4.00

Read Reviews
ServisBOT Icon

ServisBOT

4.00
★★★★★
★★★★★
An AI Bot Platform for the Enterprise

ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot
ServisBOT Icon

Vendor: ServisBOT

Company Size: 11-50

HQ Location: Lexington, MA 02421

Financials: SEED

Airim

Personalized Customer Education At Scale

4.24

Read Reviews
Airim Icon

Airim

4.24
★★★★★
★★★★★
Personalized Customer Education At Scale

Airim is a cloud-based customer engagement solution that has been created to close the information gap between a business and its consumers. It delivers targeted messages to visitors at the right time.

Highlights
Top Business Usecases : Knowledge management,Engagement management,Funnel analysis
Top Features : Personalization,Widgets,Ticketing
Airim Icon

Vendor: Airim

Company Size: 1-10

HQ Location: 2035 Sunset Lake Rd, Newark, Delaware 19702, US

Financials: M&A

Article Forge

High quality, AI-powered article creation

4.00

Read Reviews
Article Forge Icon

Article Forge

4.00
★★★★★
★★★★★
High quality, AI-powered article creation

Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.

Highlights
Top Business Usecases : Content management,Content curation,Content publishing
Top Features : SEO,Personalization
Article Forge Icon

Vendor: Cortx

Company Size: 1-10

HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US

Financials: PRIVATE

Floatbot

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

4.00

Read Reviews
Floatbot Icon

Floatbot

4.00
★★★★★
★★★★★
AI Chatbot and Voicebot platform that helps to Increase Customer Experience

Floatbot is a hybrid platform, that allows the development of both Chatbot and Voicebot within hours without coding. It allows rapid development and deployment with advanced bot builder also Increase the Customer Experience and CSAT score.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot
Floatbot Icon

Vendor: Floatbot

Company Size: 11-50

HQ Location: 691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035

Financials: PRIVATE

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.76

Read Reviews
Qualified Icon

Qualified

4.76
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Account management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
Qualified Icon

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: SERIES C

Acobot

Conversational artificial intelligence platform and e-commerce application

4.63

Read Reviews
Acobot Icon

Acobot

4.63
★★★★★
★★★★★
Conversational artificial intelligence platform and e-commerce application

Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Capturing leads
Top Features : Bot,Personalization,Widgets
Acobot Icon

Vendor: Acobot

Company Size: 1-10

Financials: PRIVATE

Acquire™

Acquire: Realtime Customer Support

4.60

Read Reviews
Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★
Acquire: Realtime Customer Support

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

Highlights
Top Business Usecases : Collaboration,Engagement management,Sales call management
Top Features : Recording,Personalization,Bot
Acquire™ Icon

Vendor: Acquire

Company Size: 51-100

HQ Location: 133 Kearny St, San Francisco, CA 94108, US

Financials: SERIES B

Verint Messaging

Customer Engagement on Private Messaging Channels

4.57

Read Reviews
Verint Messaging Icon

Verint Messaging

4.57
★★★★★
★★★★★
Customer Engagement on Private Messaging Channels

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard
Verint Messaging Icon

Vendor: Verint Systems, Inc

Company Size: 1001-5000

HQ Location: 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Financials: IPO

Certainly

Ecommerce chatbot builder

4.57

Read Reviews
Certainly Icon

Certainly

4.57
★★★★★
★★★★★
Ecommerce chatbot builder

Certainly is a platform for AI chatbots at every step of the customer journey. AI-powered chatbot builder that doesn't require any code and has a vast library of pre-made material for e-commerce, betting, and travel, among other industries. It also has template connectors. AI that is multilingual and omnichannel, capable of switching between bots and human agents.

Highlights
Top Business Usecases : Measuring customer satisfaction,Customer feedback management,Engagement management
Top Features : Bot
Certainly Icon

Vendor: Certainly

Company Size: 51-100

HQ Location: Copenhagen , Capital Region

Financials: SEED

SentiOne

Social media monitoring features - SentiOne

4.57

Read Reviews
SentiOne Icon

SentiOne

4.57
★★★★★
★★★★★
Social media monitoring features - SentiOne

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Alerts: popups & Notifications,Bot
SentiOne Icon

Vendor: SentiOne

Company Size: 51-100

HQ Location: Gdansk, Pomorskie

Financials: PRIVATE

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

Read Reviews
Userlike Icon

Userlike

4.56
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Personalization
Userlike Icon

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: SEED

Collect.chat

A 24x7 Chatbot Software for Website

4.52

Read Reviews
Collect.chat Icon

Collect.chat

4.52
★★★★★
★★★★★
A 24x7 Chatbot Software for Website

Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.

Highlights
Top Business Usecases : Engagement management,Generation of new leads,Engaging and following up
Top Features : Bot,Templates,Widgets
Collect.chat Icon

Vendor: Collect.chat

Company Size: 1-10

HQ Location: Newark, Delaware 19702, US

Financials: PRIVATE

BotStar

Chatbots For Website And Messenger Without Coding

4.50

Read Reviews
BotStar Icon

BotStar

4.50
★★★★★
★★★★★
Chatbots For Website And Messenger Without Coding

BotStar is a Conversational intelligence tool that helps to design and build a chatbot for the business on messenger and website to bring more sales leads in and reduce pain for the customer support team. It helps to enter new markets, acquire customers and enhance customer relationships.

Highlights
Top Business Usecases : Helpdesk management,Engaging and following up,Engagement management
Top Features : Bot
BotStar Icon

Vendor: BotStar

Company Size: 1-10

HQ Location: 35 Thai Phien Street, Danang

Financials: SEED

hellomybot

Manage conversational agents voicebots, chatbots and callbots

4.49

Read Reviews
hellomybot Icon

hellomybot

4.49
★★★★★
★★★★★
Manage conversational agents voicebots, chatbots and callbots

Hellomybot is an omni-channel platform that allows users to create conversational chatbots, voicebots, and callbots for companies. It is designed for companies and developers who want to create any kind of conversational agent (callbots, voicebots and chatbots). It helps to grow business with voice and chat conversations, proved to have a positive impact on ROI

Highlights
Top Business Usecases : Helpdesk management,Social media analytics,Social media management
Top Features : Bot,Personalization
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Vendor: hellomybot

Company Size: 1-10

HQ Location: Paris, France

Financials: PRIVATE

Intercom

Complete customer communications platform with bots, apps, product tours, and more

4.49

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Intercom

4.49
★★★★★
★★★★★
Complete customer communications platform with bots, apps, product tours, and more

Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Personalization,Ticketing
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Vendor: Intercom

Company Size: 501-1000

HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US

Financials: SERIES D

Verloop

Verloop - Sign up now to boost your Customer Experience.

4.49

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Verloop

4.49
★★★★★
★★★★★
Verloop - Sign up now to boost your Customer Experience.

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization
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Vendor: Verloop

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: SERIES A