Mindsay Overview
This is a summary of the comprehensive capabilities and benefits of Mindsay based on over 663 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Mindsay, SmartBots, Yseop, Wordsmith, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Mindsay is right for your needs? Our Cuspera AI engine can evaluate how Mindsay fits your specific business needs, industry, and context. Get your personalized assessment report today.
Mindsay supports business activities such as:
- Helpdesk Management
- Digital Marketing
- Measuring Customer Satisfaction
- Proposal & Quote Management
- Training & Onboarding
Mindsay can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Improve ROI, Enhance Customer Relationships, and Improve Efficiency. It can help manage these activities if you use Phone Calls for these needs. As a solution, Mindsay's capabilities include Bot, Ticketing, Alerts: Popups & Notifications, etc.
Mindsay Transportation/Trucking/Railroad Vertical is its biggest customer base.
Reviews
"Conversational AI will reduce the low-value calls that we get in our call centers. " - Gabriel Perdiguero
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Mindsay solved their Conversational Intelligence needs. Cuspera uses 663 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Mindsay.
Use Cases
Peers recommend Helpdesk Management , Digital Marketing , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Mindsay.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.77/5 ★ |
"...Allow users to connect with your call center directly from the chatbot. ..." Our Business Process Integrations |
| Digital Marketing |
4.51/5 ★ |
"...Isabel Rodriguez Head of Analytics, Digital Marketing & e-commerce ..." No-Code Conversational AI Chatbot |
| Measuring Customer Satisfaction |
4.43/5 ★ |
"...Reduce request volumes Improve customer satisfaction Deflect customer requests Qualification & agent handover. ..." Levels of Automation for Customer Service |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.77/5 ★ |
"...Allow users to connect with your call center directly from the chatbot. ..." Our Business Process Integrations |
|
| Digital Marketing |
4.51/5 ★ |
"...Isabel Rodriguez Head of Analytics, Digital Marketing & e-commerce ..." No-Code Conversational AI Chatbot |
|
| Measuring Customer Satisfaction |
4.43/5 ★ |
"...Reduce request volumes Improve customer satisfaction Deflect customer requests Qualification & agent handover. ..." Levels of Automation for Customer Service |
|
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 663 insights from peers and experts to help you assess how these Mindsay use cases fit your Conversational Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Conversational AI will reduce the low-value calls that we get in our call centers. Testimonial By Gabriel Perdiguero |
|
Despite offering an AI solution, Mindsay is a very human company. Their team is always there to support us and their platform is extremely reliable and user-friendly. Testimonial By Fanny Blandenet |
|
We recommend Mindsay for their support, perfect understanding of our needs, and reactivity. Testimonial By Patricia Delon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gabriel Perdiguero Chief Transformation Officer Iberia |
Conversational AI will reduce the low-value calls that we get in our call centers. Testimonial By Gabriel Perdiguero |
|
Fanny Blandenet Transversal Project Manager TGV Lyria |
Despite offering an AI solution, Mindsay is a very human company. Their team is always there to support us and their platform is extremely reliable and user-friendly. Testimonial By Fanny Blandenet |
|
Patricia Delon Marketing Director RATP |
We recommend Mindsay for their support, perfect understanding of our needs, and reactivity. Testimonial By Patricia Delon |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TGV LyriaRead More |
|
Case Study French BeeRead More |
|
Case Study Brussels AirlinesRead More |
Frequently Asked Questions(FAQ)
for Mindsay
What is Mindsay?
What is Mindsay used for?
What are the top features of Mindsay?
Where is Mindsay located?
Popular Business Setting
for Mindsay
Top Industries
- Transportation/Trucking/Railroad
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Mindsay to Acquire customers and Increase sales & revenue
Mindsay Alternatives
Peer and Expert Opinion on Features
for Mindsay
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (149) |
| Ticketing | Read Reviews (17) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Personalization | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (149) |
| Ticketing | Read Reviews (17) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Personalization | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
IT and Other Capabilities
for Mindsay
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (219) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (219) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (24) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (24) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (25) |
Software Failure Risk Guidance
?for Mindsay
Overall Risk Meter
Top Failure Risks for Mindsay
Vendor Profile Details
Company Name
Mindsay
Company Website
https://www.mindsay.com/HQ Location
85 Broad St, New York, NY, USA
Employees
51-100
Social
Financials
SERIES A
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