Real-World Case Studies and Customer Success Stories with Reputation.com, Inc

Virtua Health used Reputation to improve their online presence and patient experience. They updated and optimized physician listings, leading to... over 25 million impressions. Website clicks increased by 186%. Actions on listings rose by 134%, surpassing 1 million. Monthly clicks for directions to physician locations jumped by 500%. Virtua Health also used insights reporting to make better decisions for patients.
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Reputation’s platform helped Sk:n Clinics boost its Google star rating from 3. 1 to 4.4 in two years. The company...increased review volume by 163% and achieved a 98% response rate to customer reviews. Listings views jumped 95%, reaching 11.5 million. Sk:n Clinics’ Reputation Score rose by 132 points, now 96 points above the industry average. The unified feedback solution drove higher customer engagement and improved online visibility.
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Reputation helped North Kansas City Hospital and Meritas Health boost their online presence. They saw a 907% increase in review... volume, growing from 441 to 4,442 reviews in one year. Their listings views jumped 164%, reaching 11.9 million. The Reputation platform let them analyze patient feedback, manage reviews, and improve patient satisfaction. They broke down silos between IT, marketing, and patient experience teams. Their Reputation Score rose 293%, showing strong gains in digital reputation and patient engagement.
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Kindred Healthcare used Reputation to centralize feedback and track sentiment in real time. The company increased its review volume by... 500%. Most of the new reviews were positive. Kindred raised its Reputation Score to 689 and continues to improve. The platform helped Kindred monitor patient experience and identify areas for improvement. Real-time feedback collection made it easier for patients to leave positive reviews.
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EmpRes Healthcare used the Reputation platform to automate resident and employee sentiment surveys. After joining Reputation, EmpRes saw a 26%... increase in listing views and a 49% increase in actions taken within a year. The number of centers with Great Place to Work Certification rose from four to twelve in 2022. EmpRes improved engagement by holding monthly meetings to review scores and encourage participation. The company also achieved full-star rating increases at some locations, boosting staff and resident satisfaction.
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Circle Health Group used the Reputation platform to manage patient feedback across its UK hospitals. The group saw a 118%... increase in review volume and a 76% rise in listing views within a year. Their average review score reached 4.7 out of 5, and review response rates improved from 89% to 99%. Circle Health Group's Reputation Score is now 247 points above the industry average. The company earned a first-place ranking in the 2023 UK Private Healthcare 'Quick Take' Report.
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BrightSpring used the Reputation platform to improve employee sentiment and boost online reviews. They increased their response rate on Glassdoor... and Indeed from 65% to 98% year over year. Employee feedback surveys went from once every two years to daily. The platform helped BrightSpring understand employee concerns and act on them quickly. This led to better employee retention and higher star ratings online.
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Baptist Memorial Health Care used Reputation’s automated SMS review requests to boost annual patient reviews from 4,000 to over 50,000. The health system... unified 400+ locations under one dashboard, replacing manual workflows with automated, HIPAA-compliant processes. Star ratings rose from 4.4 to 4.7, and 435 locations earned best-in-class awards. Local clinics saw increased business and appointment volumes. The platform improved listings accuracy and helped Baptist Memorial dominate local search rankings.
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Reputation helped NKC Health boost their online ratings from 3. 3 to 4.8 stars in under a year. They grew...reviews from 464 to 5,103 by automating reputation management and incentivizing provider feedback. Their Rep Score jumped from 256 to 678, beating their year-end goal by six months. NKC Health now uses Reputation to monitor feedback, respond to negative reviews, and drive patient trust. The platform supports their marketing and operational teams with clear metrics and analytics.
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Reputation helped Wilmington Health boost monthly review volume from 30 to over 400. The platform's Reviews and Review Booster features... increased positive reviews by 1,400%. Now, 97% of Wilmington Health locations have 4 stars or higher. RepConnect integrations let them use custom messaging at patient touchpoints. Wilmington Health uses insights from Reputation to improve provider performance and care quality.
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Reputation helped Intermountain Health triple organic leads and boost review volume by 510% in one year. The healthcare provider used... Reputation’s platform and Reviews solution to launch an SMS-based review request program. Their average star rating jumped from 3.7 to 4.5 in weeks, and positive review share rose from 78% to 88%. Intermountain Health improved online visibility, search rankings, and patient engagement with scalable review management and business listings tools.
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Reputation helped Caraday Healthcare boost online reviews by 200% in one year. Caraday used Reputation's analytics to improve social media,... review management, and community engagement. The company saw its Rep Score rise by 217 points. Listings views on Google Business Profiles doubled. Caraday won 800 awards for 6 locations. The partnership with Quantum Age and Reputation improved operational efficiency and resident care.
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Reputation helped Intermountain Health boost its online reputation. The healthcare provider used Reputation’s platform to launch an SMS-based review request... program. This led to a 510% increase in review volume in six months and a jump in average star rating from 3.7 to 4.5. Intermountain Health saw three times more organic leads than all paid channels combined. Custom reporting and review management aligned marketing with business goals and improved patient perception.
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Wilmington Health used the Reputation platform to improve patient care and increase online visibility. They needed more and better online... reviews to stand out in a competitive healthcare market. Reputation's Reviews and Review Booster features helped them automate review collection and integrate with their systems. As a result, 97% of their locations now have 4 stars or higher, monthly review volume grew from 30 to over 400, and positive reviews increased by 1400%.
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Reputation helped Caraday Healthcare grow their online presence and improve reviews. Caraday wanted to boost engagement and become a leader... in their market. Quantum Age chose Reputation to train Caraday's team and manage social media and reviews. Caraday saw a 200% increase in review volume in one year. Their Rep Score rose by 217 points. They also doubled their listings views on Google Business Profiles.
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Reputation helped Intermountain Health improve their online presence. The healthcare provider used Reputation’s Reviews solution and launched an SMS-based review... request program. Their review volume increased by 510% in one year. The average star rating jumped from 3.7 to 4.5 in a single month. Positive review share rose from 78% to 88%. Intermountain Health also tripled their organic leads.
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Kia Motors UK used Reputation to improve its customer experience program. The company managed more customer touchpoints and boosted vehicle... sales. Kia saw a big increase in UK market share. By focusing on advocacy, Kia achieved a 40% rise in AI search citations. Reputation helped Kia become one of the top automotive brands in Britain.
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Reputation helped Lookers boost its online reputation and customer experience. Lookers achieved a 98% review response rate, up from 56%... in 2019. The company completed over 75,000 Voice of Customer surveys in 2022. Online review volume increased by 183%. Lookers' Google rating rose across its dealer network. The business saw 59.4 million listing views and moved from 11th to 4th in the Automotive Reputation ranking.
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LaFontaine Automotive Group used Reputation to automate review management and boost customer engagement. Switching review requests from email to SMS... generated 100 new reviews per month and 200,000 more listing views monthly. The platform helped LaFontaine monitor and respond to reviews across all locations, improving customer relationships. Automated and custom responses ensured timely outreach, while competitive intelligence supported acquisitions and recruiting. Employees learned to use Reputation as part of their daily workflow, strengthening the company's customer focus.
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Kia Motors UK used the Reputation platform to improve customer experience and manage reviews, surveys, and business listings. Review volume grew... by 754%, and the brand now responds to 75% of all reviews. Kia's overall star rating increased from 4.2 to 4.6. Accurate business listings led to double the website visits and 46% more listing views year-on-year. Kia also saw a 25% increase in UK market share since using Reputation.
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Ken Ganley Automotive Group used the Reputation platform to unify 39 dealerships and automate SMS review requests. They increased their... Reputation Score from 662 to 784 and boosted review volume by 15%. Their average star rating rose to 4.7, surpassing their goal. The group climbed from #9 to #4 in the U.S. automotive industry ranking. Weekly meetings and competitive incentives drove ongoing improvements across all locations.
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JCT600 used the Reputation platform to improve customer feedback and online presence. They saw a 188% increase in review volume... and raised their star rating from 4.1 to 4.6. The Porsche Centre Teesside dealership achieved a Reputation Score of 924, the highest in the UK. JCT600 also saw a 148% increase in listing views and a 17% rise in website visits from listings. The company now uses Reputation Score as a key metric for customer experience and profitability.
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Reputation helped Principle Auto Group improve customer experience and boost ROI. The platform unified communication across eight stores and made... review management faster. Principle Auto Group saw a 69% increase in clicks to phone calls and an 85% increase in clicks on directions. Listings views rose by 22%. The group's overall star rating increased to 4.7 out of 5. These results attracted more customers and improved their online image.
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Reputation's Journey Insights helped Ed Napleton Automotive Group manage unstructured customer feedback. Before, they struggled with data overload and an... 8% negative review rate. With Journey Insights, they linked feedback to customer journey stages. In 12 months, they gained over 5,000 new Google reviews and raised their average rating from 4.6 to 4.7. Their review response rate hit 99%. The platform accelerated their customer experience goals by 18 months.
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Reputation helped Principle Auto Group improve customer experience and boost ROI. The platform unified communication across eight locations and centralized... review management. Principle Auto Group saw a 69% increase in clicks to phone calls and an 85% rise in clicks on directions. Listings views grew by 22%. The group’s overall star rating jumped 91% to 4.7 out of 5. These results led to more leads and a stronger online image.
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Reputation’s Journey Insights helped Ed Napleton Automotive Group manage unstructured customer feedback. They connected reviews and surveys to each step... of the customer journey. In 12 months, they gained over 5,000 new Google reviews and raised their average star rating from 4.6 to 4.7. The group reached a 99% review response rate. This clarity sped up their customer experience goals by 18 months.
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AutoNation used the Reputation platform to manage and respond to online reviews across 300+ locations. They achieved 1 million 5-star... reviews by June 2023 and saved over 6,300 staff hours. AutoNation improved review engagement at 120+ locations and saw a 148% return on investment. Gamification and education drove platform adoption, helping AutoNation regain its top industry ranking.
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Reputation helped Principle Auto Group improve customer experience and boost ROI. The company used Reputation to manage reviews and streamline... communication across eight locations. They saw a 69% increase in clicks to phone calls and an 85% increase in clicks on directions. Listings views went up by 22%. Their overall star rating improved by 91%, reaching 4.7 out of 5. The platform saved time and made their online image stronger.
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AutoNation used the Reputation Reviews product to boost its online reputation and customer trust. The company automated review responses, saving... over 6,300 staff hours and responding to 98% of reviews in 2020. AutoNation achieved 1 million 5-star reviews in June 2023 and saw a 148% return on investment since partnering with Reputation. Over 120 locations improved their RepScore or engagement, and company-wide initiatives increased platform adoption. The Reputation platform helped AutoNation audit performance and share best practices across locations.
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USA Properties Fund used Reputation to manage and improve online reviews for over 85 affordable housing communities. They automated feedback... collection and standardized property listings, achieving 99.4% listing accuracy. The company increased its average star rating by 19% to 4.4 and collected over 4,600 resident surveys in 2022. Reputation's tools helped them monitor reviews, respond quickly, and gain insights from resident feedback. This data guided upgrades and improved resident satisfaction across their portfolio.
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Storage Asset Management used Reputation to centralize messaging and automate Google Business responses. After implementing Reputation’s Inbox and Messaging, SAM... saw a 65% year-over-year increase in Google review volume and gained 2,500+ sales leads. The company also handled 5,500+ more messages and improved response times with automated replies. These tools helped SAM manage communications across 500+ locations and boosted their SEO and customer engagement.
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Reputation helped Scentre Group - Westfield boost listing views by 219%. The company achieved a 98% issue resolution rate across... 42 shopping centres. They responded to 95% of customer reviews and 100% of support tickets. Scentre Group gained full visibility into customer feedback from all channels. The platform enabled better decision-making and improved customer experience.
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PRG Real Estate used Reputation to improve its review response strategy. Their Reputation Score rose from 594 to 806 in... three years. The team answered every review and launched review solicitation training. 87% of reviews are now positive. PRG set a new goal to reach a score of 929.
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Curchods used the Powered Reputation Management Platform to manage reviews for 21 agencies. 180 staff members responded to reviews in... one place. They saw a 425-point higher reputation score than the industry average. 99% of their inbound feedback was positive. Their online listings reached 99% accuracy. They achieved a 40% increase in AI search citations by focusing on advocacy.
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Reputation helped E&S Ring raise its Reputation Score from 647 to 805. Google ratings improved from 3.5 to 4.5 stars.... E&S Ring achieved a 95% review response rate. The company used a feedback loop at every resident touchpoint, including move-in and maintenance. A dashboard gave visibility into performance across 24 communities. E&S Ring trained property managers to ask for reviews and used surveys to gather resident insights.
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Reputation's Comment Strength Meter helped Westfield boost average comment length by 40%. This feature uses gamification in post-visit surveys to... encourage more detailed customer feedback. Westfield gained the equivalent of 12,000 extra surveys' worth of commentary. The richer insights improved their ability to spot what drives customer satisfaction and dissatisfaction. Westfield now makes better decisions using this actionable feedback.
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Reputation helped Towne Properties centralize reputation management and social media for 100 properties. Before, manual review tracking took a full... day and was error-prone. With Reputation, all reviews and social posts are managed in one dashboard, saving days of work. Journey Insights pinpointed where customer experience broke down, leading to operational fixes like self-guided tours and a chatbot. This improved service and reduced wasted marketing spend.
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Reputation helped Thrive Communities boost their review volume by 65% year-over-year. The "One Review, One Tree" campaign led to 2,357... trees planted since February 2023. Thrive achieved a 93% review response rate and a 72% positive review sentiment. Their Rep Score reached 652, which is 79 points above the industry average. Thrive used Reputation to manage business listings, analytics, and resident feedback.
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Greystar used the Powered Reputation Management Platform to manage reviews across 2,000+ locations. Their aggregate portfolio reputation score rose from... 241 in 2013 to 709 in 2021. Business listing services generated 36 more leads, 10 more leases, and $108,000 added value per location in 2021. Greystar streamlined resident communications and competitive analysis with the platform. The solution helped Greystar scale customer engagement and benchmark against competitors.
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Reputation helped Greystar manage reviews and competitive intelligence for their residential properties. Greystar faced challenges with manual review tracking and... needed a scalable solution. Reputation provided tools for review management, business listings, and analytics. Greystar's portfolio rep score rose from 241 in 2013 to 709 in 2021. Business listing services generated 36 more leads, 10 more leases, and $108,000 added value per location in 2021.
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Reputation helped PeakMade Real Estate improve resident experience and business results. PeakMade used Reputation's platform to track feedback and trends... in student housing. They saw a 34% increase in Reputation Score since partnering. Review volumes grew year-over-year, with a 96%+ response rate. The number of properties in the 800 Club rose by 185% from 2022 to 2023.
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Chestnut used Reputation’s platform to manage guest feedback across all locations. They boosted review response rates from 17% in 2020... to 93% in 2025. Listing views grew by 300% after using the Listings module. Social media reach increased to 6.2 million on Facebook and 2.1 million on Instagram. Chestnut made Reputation Score a core KPI, tying it to staff bonuses and driving a guest-centric culture.
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St Austell Brewery used Reputation’s Rep Score to unify guest feedback across all locations. The platform helped them benchmark performance... and align teams with clear service standards. Managers used Rep Score to drive daily behaviors and improve customer experience. Regular support from a dedicated customer success manager made the system easy to use. St Austell Brewery now outperforms competitors and motivates teams with real-time feedback data.
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Reputation helped Young's boost their review response rate from 83% to 99% after a full rollout in 2021. The platform increased... their Reputation Score by 124 points, now at 803. Young's average star rating rose from 4.3 to 4.5 out of 5. A focused campaign on Sunday Roasts led to a 0.4 star jump, a 38% increase in review volume, and positive reviews rising from 77% to 88%. Young's now manages 268 active profiles, using customer feedback to drive business growth and improve hospitality.
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Young's used the Reputation platform to manage and respond to customer feedback across their pubs and bedrooms. They wanted to... improve response rates, understand customer reviews, and keep business listings accurate. After rolling out Reputation, their review response rate grew from 83% in 2021 to 99% in 2023. Their Reputation Score increased by 124 points, reaching 803 in 2024. Young's also achieved a 4.5 out of 5 average star rating and used insights to improve their Sunday Roast experience.
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Stonegate Group used the Reputation Experience Management (RXM) platform to manage feedback and improve operations. They wanted to boost efficiency,... empower managers, and create a competitive culture. With Reputation, their review response rate rose from 36% to 99%. Their star rating increased from 3.4 to 4.5. They saw a 1,443% increase in business listing views and now manage over 850 listings. Their Reputation Score rose by 318 points, now 168 points above the industry average, and they linked higher sales to this improvement.
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Reputation helped Roadchef manage its online presence and boost customer acquisition and loyalty. Roadchef unified feedback channels and improved listing... accuracy using Reputation. The company saw a 106% annual increase in review volume and generated 16,433 more reviews each year. Roadchef achieved a 646% year-over-year increase in Google 'Clicks-to-Directions' and a 6,847% rise in website visits. Roadchef now closes 89.8% of customer tickets on time, with an average close time of 9 hours.
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Reputation helped Orangetheory Fitness keep 99. 7% business listings accuracy and a 4.5-star average rating across 1,200 locations. During the...pandemic, Orangetheory used Reputation to automate updates and sync with Google Business Profiles. This made it easy to share accurate, timely information about studio closures and new at-home workouts. Over 1.8 million people tried Orangetheory At HomeTM. The platform saved time, reduced errors, and boosted online visibility for all locations.
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Reputation helped Duncan and Todd Group manage feedback from Google, Trustpilot, and Glassdoor in one place. The group saw a... 79% increase in review volume and a 4.7/5 star rating, up from 4.5. Their review response rate rose to 93%, and 94% of feedback was positive. Google listing clicks jumped by 1300%, and listing views increased by 800%. Duncan and Todd strengthened their online presence and patient engagement with Reputation's platform.
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Reputation's RXM Basic Bundle helped Duncan and Todd Group boost their online reputation. They saw a 79% increase in review... volume and improved their response rate from 80% to 93%. Positive feedback rose to 94%, up 4%. Their Reputation Score and digital presence also increased. The platform unified feedback from Google, Trustpilot, and Glassdoor, making management easier and driving more patient engagement.
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Duncan and Todd Group used the Reputation RXM Basic Bundle to improve their online reputation. They wanted to manage feedback... from many sources and boost their digital presence. With Reputation, they saw a 79% increase in review volume and a 93% response rate to inbound reviews. Their positive feedback rose to 94%, and their group star rating improved to 4.7 out of 5. This helped them engage more patients and grow their business.
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Reputation helped Bensons for Beds boost review requests by 297%. The retailer saw over 26 million business listing views in... two years. Net Promoter Score jumped by 30 points. 93% of all feedback is now positive. Bensons for Beds uses Reputation’s survey and review tools to improve customer experience and online reputation.
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Reputation's Comment Strength Meter helped Westfield boost average comment length by 40%. Westfield used this survey feature to get more... detailed customer feedback. The change gave them the same value as 12,000 extra surveys. This richer data helped Westfield find what drives customer satisfaction and make better decisions. The tool made it easy for customers to share more about their shopping experience.
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Reputation helped Bensons for Beds improve its digital customer journey. Bensons for Beds used Reputation to manage feedback and boost... its online reputation. The company saw a 297% increase in review requests and a 30-point rise in Net Promoter Score. Business listings generated 26 million views over two years. Bensons for Beds now has a 4.7-star group rating and 93% positive feedback.
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