About usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. It helps to improve social and digital presence, enhance customer relationships and improve stakeholder relations.
Usermind helps to monitor customers across all channels and touchpoints in real-time and identify friction and drop-off points, guide customers to the next step in their journey and iterates the way to the best outcomes and quantify the impact of CX initiatives.
Its features are bi-directional integrations and feed streaming data and drive action across underlying systems, map and connect the schemas to resolve the identity of the individual customers, aggregate every piece of customer data from underlying systems and customers journeys, and more.
Evaluating usermind for your Customer Journey and Experience need?
Our AI advisor, Wyz, harnessed 490 insights from peers and experts who used usermind to help you determine how well it fits your Customer Journey and Experience needs.
Reviews - Case Studies
Peer and Expert Opinions
for
usermind
Goals
Enhance customer relationships and Increase sales & revenue are the most popular goals peers achieved using usermind .
Channels
It is the best suited for phone calls, mobile, e-mail, channels.
Processes
Peers recommend engagement management, training & onboarding, helpdesk management, as the business processes that they have been most satisfied while using usermind .
Read Peer and Expert Experience for Business Use Cases
Engagement management
Engaging and following up
Training & onboarding
Helpdesk management With Phone calls and Mobile and E mail
Competitive intelligence
Campaign management With Promotions
Touchpoint management
Personalized marketing
Workflow management
Customer case management
Customer feedback management With Phone calls
Lead management
Loyalty management
Cross selling
Upselling
Billing and invoice management
Lead tracking
Popular Business Setting
for
usermind
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
Peers used usermind to Enhance customer relationships and Increase sales & revenue
Verify if it works for youCompare Similar Software
IT and Other Capabilities
for
usermind
- Low
- Medium
- High
data
Data Import
Data Export
Support
24/7 Support
Email Support
Chat Support
Phone Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for usermind
Vendor Profile Details
