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usermind

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(490 Reviews, Testimonials & Expert Opinions)
(490 Reviews, Testimonials & Expert Opinions)

Usermind | Customer Engagement Hub

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About usermind

Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. It helps to improve social and digital presence, enhance customer relationships and improve stakeholder relations.

Usermind helps to monitor customers across all channels and touchpoints in real-time and identify friction and drop-off points, guide customers to the next step in their journey and iterates the way to the best outcomes and quantify the impact of CX initiatives.

Its features are bi-directional integrations and feed streaming data and drive action across underlying systems, map and connect the schemas to resolve the identity of the individual customers, aggregate every piece of customer data from underlying systems and customers journeys, and more.

Evaluating usermind for your Customer Journey and Experience need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 490 insights from peers and experts who used usermind to help you determine how well it fits your Customer Journey and Experience needs.

Reviews - Case Studies

Case Study Schneider Electric

How Schneider Electric Transformed Partner Engagement through World-Class Digital Experience

Read Story →

How Schneider Electric Transformed Partner Engagement through World-Class Digital Experience

Read Story →

Case Study Tableau

Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Read Story →

Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Read Story →

Peer and Expert Opinions
for usermind

Goals

Enhance customer relationships and Increase sales & revenue are the most popular goals peers achieved using usermind .

Other goals:

  • Improve digital and social presence
  • Improve stakeholder relations
  • Improve brand engagement
  • Scale best practices
  • Improve ROI
  • Launch new products
See all goals See less goals

Channels

It is the best suited for phone calls, mobile, e-mail, channels.

Other channels:

  • channel partners
  • mobile app
  • offline
  • point of sale
  • omnichannel
  • promotions
  • user generated content
  • blogs
See all channels See less channels

Processes

Peers recommend engagement management, training & onboarding, helpdesk management, as the business processes that they have been most satisfied while using usermind .

Read Peer and Expert Experience for Business Use Cases

Engagement management

Engaging and following up

Training & onboarding

Helpdesk management With Phone calls and Mobile and E mail

Competitive intelligence

Campaign management With Promotions

Touchpoint management

Personalized marketing

Workflow management

Customer case management

Customer feedback management With Phone calls

Lead management

Loyalty management

Cross selling

Upselling

Billing and invoice management

Lead tracking

See allless Activities

Popular Business Setting
for usermind

Top Industries

  • Information Technology and Services

Popular in

  • Large Enterprise

Peers used usermind to Enhance customer relationships and Increase sales & revenue

Verify if it works for you

IT and Other Capabilities
for usermind

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Email Support

Chat Support

Phone Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for usermind

Vendor Profile Details

Company Name Usermind
Company Website https://www.usermind.com/
HQ Location 2101 4th Avenue, Suite 750, Seattle, WA 98121, US
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