Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. It helps to improve social and digital presence, enhance customer relationships and improve stakeholder relations.
Usermind helps to monitor customers across all channels and touchpoints in real-time and identify friction and drop-off points, guide customers to the next step in their journey and iterates the way to the best outcomes and quantify the impact of CX initiatives.
Its features are bi-directional integrations and feed streaming data and drive action across underlying systems, map and connect the schemas to resolve the identity of the individual customers, aggregate every piece of customer data from underlying systems and customers journeys, and more.
Reviews - Case Studies
Case Study Schneider Electric
How Schneider Electric Transformed Partner Engagement through World-Class Digital ExperienceRead Story →
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Engaging and following up
Training & onboarding
Helpdesk management With Phone calls and Mobile and E mail
Campaign management With Promotions
Customer case management
Customer feedback management With Phone calls
Billing and invoice management
Popular Business Setting
- Information Technology and Services
- Large Enterprise
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IT and Other Capabilities
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