Qualtrics Customer Experience Overview
This is a summary of the comprehensive capabilities and benefits of Qualtrics Customer Experience based on over 3530 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Qualtrics Customer Experience, Qualtrics CoreXM, Thematic, Delighted platform, Alida, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Qualtrics Customer Experience is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics Customer Experience fits your specific business needs, industry, and context. Get your personalized assessment report today.
Qualtrics Customer Experience supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Market Research
- Social Media Analytics
Qualtrics Customer Experience can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Grow Market Share, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use Website for these needs. As a solution, Qualtrics Customer Experience's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.
Qualtrics Customer Experience was founded in 2002. Education Vertical is its biggest customer base.
Reviews
"Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it " - Jeffrey Woods
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Qualtrics Customer Experience.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Qualtrics Customer Experience.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.92/5 ★ |
"...In 1985, BMW created of a global customer satisfaction program to ensure dealers were delivering on brand promises...." Case Study BMW |
| measuring net promoter score |
4.92/5 ★ |
"...Currently, in my scope, we are running NPS surveys and Business Impact Surveys to our customers...." Peer review by Erik C, Salesforce Developer |
| Measuring CSAT |
4.88/5 ★ |
"...Understand the end-to-end experience across all your digital channels, identify experience gaps and see the actions to take that will have the biggest impact on customer satisfaction and loyalty. ..." Case Study Jackson College (Michigan) |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...For our Employee Experience, we run an annual Engagement survey with Qualtrics...." Peer review by Stephanie C., Customer Experience Manager, Banking |
| engaging and following up |
4.93/5 ★ |
"...If anything, the follow up support and customer service reps make it worth it!..." Peer review by kat c., Leadership Institute at Columbus State University |
| Helpdesk Management with Website |
2.91/5 ★ |
"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Jackson College (Michigan) |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.92/5 ★ |
"...In 1985, BMW created of a global customer satisfaction program to ensure dealers were delivering on brand promises...." Case Study BMW |
|
| measuring net promoter score |
4.92/5 ★ |
| Measuring CSAT |
4.92/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...For our Employee Experience, we run an annual Engagement survey with Qualtrics...." Peer review by Stephanie C., Customer Experience Manager, Banking |
|
| engaging and following up |
4.94/5 ★ |
| Helpdesk Management with Website |
2.91/5 ★ |
"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Jackson College (Michigan) |
|
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3530 insights from peers and experts to help you assess how these Qualtrics Customer Experience use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
|
|
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz |
|
|
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeffrey Woods National Patient Experience Manager Healthscope |
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
|
Allianz |
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz |
|
Microsoft |
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study L.L. BeanRead More |
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Case Study MicrosoftRead More |
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Case Study Volkswagen Group AustraliaRead More |
Frequently Asked Questions(FAQ)
for Qualtrics Customer Experience
What is Qualtrics Customer Experience?
What is Qualtrics Customer Experience used for?
What are the top features of Qualtrics Customer Experience?
Who uses Qualtrics Customer Experience?
What are Qualtrics Customer Experience alternatives?
Where is Qualtrics Customer Experience located?
Popular Business Setting
for Qualtrics Customer Experience
Top Industries
- Education
- Research
- Computer Software
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Qualtrics Customer Experience to Improve customer satisfaction and Acquire customers
Qualtrics Customer Experience Alternatives
Peer and Expert Opinion on Features
for Qualtrics Customer Experience
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (579) |
| Dashboard | Read Reviews (145) |
| Personalization | Read Reviews (61) |
| Ticketing | Read Reviews (35) |
| Survey themes library | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (579) |
| Dashboard | Read Reviews (145) |
| Personalization | Read Reviews (61) |
| Ticketing | Read Reviews (35) |
| Survey themes library | Read Reviews (14) |
IT and Other Capabilities
for Qualtrics Customer Experience
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (234) |
| Data Import | Read Reviews (231) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (234) |
| Data Import | Read Reviews (231) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (442) |
| Phone Support | Read Reviews (77) |
| Chat Support | Read Reviews (80) |
| Email Support | Read Reviews (67) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (442) |
| Phone Support | Read Reviews (77) |
| Chat Support | Read Reviews (80) |
| Email Support | Read Reviews (67) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
Software Failure Risk Guidance
?for Qualtrics Customer Experience
Overall Risk Meter
Top Failure Risks for Qualtrics Customer Experience
Vendor Profile Details
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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