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TrustRadius: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: TrustRadius
Brand: TrustRadius
Rating: 4.16 (1309 reviews)

4.16 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1309)

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TrustRadius Overview

TrustRadius helps buyers make informed product decisions with unbiased reviews and aids vendors in amplifying customer voices. Reviews are verified for authenticity and relevance before publication.

Use Cases

Customers recommend Rating And Review Management, Collaboration, Customer Feedback Management, as the business use cases that they have been most satisfied with while using TrustRadius.

Other use cases:

Competitive Intelligence
Communication Management
Engaging And Following Up
Workflow Management
Social Media Management
Advertisement
Lead Qualification: Technographic

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using TrustRadius.

Other priorities:

Improve ROI
Improve Digital And Social Presence
Grow Market Share
Scale Best Practices
Enter New Markets Internationally Or Locally
Increase Sales & Revenue
Build Brand Awareness
Improve Internal Communications
Improve Visibility
Establish Thought Leadership
Improve Stakeholder Relations
Improve Brand Engagement
Manage Risk
Launch New Products

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TrustRadius Use-Cases and Business Priorities: Customer Satisfaction Data

TrustRadius works with different mediums / channels such as Video. and Social Media.

TrustRadius's features include Feedback Surveys, Landing Page, Personalization, etc. and TrustRadius support capabilities include 24/7 Support, Email Support, AI Powered, etc. also TrustRadius analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Sending reviews to potential customers has helped us close more deals and close deals faster...." Peer review by AJ Bruno, President & Co-Founder, TrendKite

TrustRadius, OWOX, Everflow, Upwave, CB Insights, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TrustRadius

Top Industries

Information Technology and Services
Construction
Oil & Energy

Popular in

Mid Market
Large Enterprise
Small Business

TrustRadius is popular in Information Technology And Services, Construction, and Oil & Energy and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on TrustRadius Use Cases

What Are the key features of TrustRadius for Rating And Review Management?

The platform facilitates informed business decisions by providing transparent ratings, reviews, and information. It enables users to easily recommend products based on positive ratings and reviews, which can accelerate deal closures. The platform has limitations in that it may display sponsored results rather than the highest-rated or most-reviewed products.

"...Customer reviews are extremely valuable to Gainsight...." Peer review by Lauren Olerich, Sr. Manager, Lead Generation, Gainsight

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What makes TrustRadius ideal for Collaboration?

TrustRadius offers a wide range of software categories for evaluation. The platform has observed a significant increase in the number of buyers researching video conferencing tools, with buyers spending more time on these evaluations. TrustRadius provides data on the relative popularity of collaboration software across different countries and specific products. TrustRadius does not have the ability to evaluate the effectiveness of collaboration tools or analyze user satisfaction levels.

"...Jira Software, the leading project management software, was rightly recognized for its unique organizational schema such as stories and epics, and overall flexible workflow, making it an ideal ALM tool for managing the work of developers and fostering collaboration among teams...." TrustRadius Names Jama Connect 2019 Top-Rated Application Lifecycle Management (ALM) Tool

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What solutions does TrustRadius provide for Customer Feedback Management?

TrustRadius gathers customer feedback to provide insights for potential buyers. The platform utilizes customer feedback to rank companies and products. TrustRadius relies on customer satisfaction scores to determine award winners.

"...It takes about 10-15 minutes to capture your feedback in a survey and when your review is published, you ll receive a $25 Amazon e-gift card via e-mail provided by TrustRadius...." Everything Analytics at #SAPTechEd Barcelona

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How can TrustRadius optimize your Competitive Intelligence Workflow?

What benefits does TrustRadius offer for Communication Management?

TrustRadius utilizes customer reviews to create buyer guides and facilitate communication between vendors and potential clients. TrustRadius also publishes reports and articles on industry trends, such as the adoption of B2B social media marketing and the use of iPaaS solutions. The review approval process may be challenging, which could limit the quantity of reviews available.

"...As the number of autonomously-communicating devices grows, on a consumer and business level, iPaaS solutions are poised as key resources for facilitating and managing the communications and integrating the data within the IoT that is growing both in scale and complexity...." List of Top Integration Platform as a Service (iPaaS) Software 2020

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54+ more Business Use Cases

264 buyers and buying teams have used Cuspera to assess how well TrustRadius solved their Marketing Data Intelligence needs. Cuspera uses 1309 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
General Motors Automotive	Automotive	CASE STUDY General Motors General Motors improved its social media management with Khoros, enhancing customer engagement and care for over 800 users globally. Read More
Box Information Technology and Services	Information Technology and Services	CASE STUDY Box Box scaled customer communications from thousands to millions, achieving a 12X user reach and a 10% increase in user adoption, with 5X faster campaign translations. Read More
ANZ Banking	Banking	CASE STUDY ANZ ANZ improved brand compliance and governance for 50,000 users with IntelligenceBank’s online Brand Portal, enhancing marketing operations within a regulated environment. Read More

Video

TrustRadius For Buyers Review: Allows Professionals To Assess Prospective Software In New Light

Frequently Asked Questions(FAQ)

for TrustRadius

What is TrustRadius?

TrustRadius a marketing data intelligence platform and is a review site for business technology. It helps to enhance customer relationships and launch new products.

TrustRadius helps buyers make product decisions based on unbiased and insightful reviews. It also helps vendors tackle and scale the voice of their customers.

TrustRadius reviewers include end-users, implementers, consultants, business stakeholders, and decision-makers. All TrustRadius reviewers are authenticated via LinkedIn or their work email address before writing a review. Before publishing a review, TrustRadius research staff verifies that each reviewer has recent experience with the product. TrustRadius publish reviews from resellers but does not include the ratings in the overall score calculations. It is committed to ensuring all reviewers are providing quality, straightforward opinions that are trustable.

What is TrustRadius used for?

TrustRadius is a Marketing Data Intelligence Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Rating And Review Management, Collaboration and Customer Feedback Management .