Real-World Case Studies and Customer Success Stories with TrustRadius

IntelligenceBank helps The Good Feet Store manage franchise marketing with a digital asset management platform. Good Feet needed a single... place for franchisees to access creative assets, share news, and approve marketing. IntelligenceBank's DAM offers easy uploads, customizable folders, and secure sharing. The platform streamlines operations and supports marketing compliance. Good Feet values the platform's flexibility and strong customer support.
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Kasada Bot Defense helped Flybuys stop login fraud and account takeover attacks. Flybuys needed to protect its 8.7 million members... from bot traffic and credential abuse. Kasada gave Flybuys visibility into all traffic and blocked bots from the first page load. The solution improved site performance and protected member data without CAPTCHAS. Flybuys now delivers a secure, seamless customer experience with Kasada's anti-bot technology.
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Khoros helped Samsung Electronics America transform customer support with the Samsung Member Community. Samsung shifted from static self-help content to... dynamic peer-to-peer support, driving a 90%+ year-over-year increase in accepted solutions. The Khoros-powered community reduced phone support needs by 50% and saved over $1 million in support costs each month. Samsung now connects with customers across multiple digital channels, empowering users and rewarding top community members.
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IntelligenceBank's online brand portal helps ANZ manage 130,000 brand assets for 50,000 users. ANZ needed a solution for brand compliance... and asset sharing across 33 markets. The platform centralizes brand guidelines, improves access, and supports regulatory needs. ANZ now delivers consistent brand experiences and saves time on asset management. The system enables secure, remote access for internal and external teams.
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Iterable helped Box scale customer engagement from thousands to millions of users. Box used Iterable to launch a personalized onboarding... program, driving a 10% increase in user adoption. The team achieved a 12X increase in users reached and delivered campaigns 5X faster with Iterable's integration. Box combined data from Salesforce and other sources for advanced segmentation and personalization. The solution enabled faster localization and improved campaign performance for Box's global user base.
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HelloID automated user account management for CentraState Healthcare System. IT staff spent too much time on manual account tasks. Tools4ever... implemented HelloID, UMRA, Active Directory, and Microsoft Exchange integration. The project took two weeks to complete. CentraState saw a big reduction in time spent on user account management. The solution improved network security and helped meet HIPAA compliance.
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Khoros helped General Motors transform its social media management. The Social Media Center of Expertise needed scalable, flexible tools for... over 800 users across nine brands. After evaluating 20+ vendors, GM chose Khoros for its best-in-class features and fast onboarding. Khoros enabled a seamless rollout, with 80% active adoption and onboarding in under 30 days. GM now delivers a stronger, more customer-focused social media experience worldwide.
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