Thanx Software Overview
Thanx Software is a CRM and digital engagement platform for restaurants and retailers looking to maximize digital revenue and engage top customers. Thanx is a fully automated customer happiness platform for brick-and-mortar businesses. It helps brands keep their customers delighted and loyal for life.
Thanx has a system of record for customer data enabling smarter decisions throughout every element of business. Thanx integrated CRM, marketing automation, loyalty, feedback, and digital experience platform delivers deeper, data-driven relationships that increase same-store sales and lifetime value from top customers and acquire more who look like them. Creating long-term loyalty is about far more than rewards, which is why Thanx combines customer feedback, referral marketing and segmented, multi-channel and real-time messaging into a single platform. As a result, Thanx turns good customers into raving fans and measures the impact of every customer communication in measurable incremental revenue generated through deep integrations with credit card networks and point of sale (POS) systems.
Cuspera Reviews
40 buyers and buying teams have used Cuspera to assess how well Thanx Software solved their Customer Loyalty Management needs. Cuspera uses 1144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Thanx Software.
Use Cases
Peers recommend Engagement Management , Loyalty Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Thanx Software.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.96/5 ★ |
"...True loyalty requires a deep understanding of the guest and the ability to engage with them as an individual. ..." Loyalty and CRM |
| engaging and following up |
4.96/5 ★ |
"...We chose Thanx because we needed an innovative way to engage our valued guests without disrupting their dining experience...." Peer review by Mollie Allick, Vice President Marketing, Mina Group |
| Loyalty Management with Mobile |
4.98/5 ★ |
"...With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated the hassle that had prevented us from implementing a customer loyalty program previously...." Peer review by William Freeman, Founder and CEO, Patxi’s Pizza |
| customise loyalty program |
4.88/5 ★ |
"...Learn how you can power compelling customer engagement and loyalty for your car wash. ..." Case Study Jacksons Car Wash |
| identify target customers |
4.83/5 ★ |
"...Thanx is changing the game in how we create a dependable revenue stream and increase the lifetime value of our customers through highly targeted and relevant marketing of our unlimited plans...." Peer review by Matthew Teneyck, Marketing and Operations Manager, Jacksons Car Wash |
| create engagement based loyalty |
4.53/5 ★ |
"...As a result of this partnership with Yiftee, we re now able to offer our customers digital gift cards, a true differentiator from other loyalty and engagement platforms, Thanx CEO and Founder, Zach Goldstein, said...." Yiftee and Thanx Partner to Increase Online Sales for Local Businesses |
| track program performance |
4.53/5 ★ |
"Our focus on digital has provided the critical foundation to survive this crisis. Without Thanx, we’d be relying on in-store marketing, which doesn’t currently exist. Instead, we are maximizing existing channels and pivoting to meet consumers where they are." https://www.thanx.com/ |
| Customer Feedback Management with Offline and On Premises |
4.85/5 ★ |
"...Capture and respond to verified customer feedback alongside purchase context...." Loyalty and CRM |
| measuring customer satisfaction |
3.86/5 ★ |
"...Our platform measures customer satisfaction and sentiment after every purchase in real-time, in private, and tied to specific, actual customers which helps EVO quickly zero in on feedback without having to manually sort through, categorize, or analyze the feedback for common trends...." Case Study EVO Entertainment Group |
| measuring net promoter score |
4.38/5 ★ |
"...Real-time, private channel feedback (NPS)..." Personalization |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.96/5 ★ |
"...True loyalty requires a deep understanding of the guest and the ability to engage with them as an individual. ..." Loyalty and CRM |
|
| engaging and following up |
4.96/5 ★ |
| Loyalty Management with Mobile |
4.98/5 ★ |
"...With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated the hassle that had prevented us from implementing a customer loyalty program previously...." Peer review by William Freeman, Founder and CEO, Patxi’s Pizza |
|
| customise loyalty program |
4.98/5 ★ |
| identify target customers |
4.98/5 ★ |
| create engagement based loyalty |
4.98/5 ★ |
| track program performance |
4.98/5 ★ |
| Customer Feedback Management with Offline and On Premises |
4.85/5 ★ |
"...Capture and respond to verified customer feedback alongside purchase context...." Loyalty and CRM |
|
| measuring customer satisfaction |
4.85/5 ★ |
| measuring net promoter score |
4.85/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1144 insights from peers and experts to help you assess how these Thanx Software use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming |
|
Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith |
|
The transition from our previous app to the Thanx platform has been completely seamless for our customers and brings a best-in-class, comprehensive solution that allows us to better connect and engage with our guests. Testimonial By Otto Othman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Billy Schaming President & COO Crew Carwash |
Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming |
|
Matthew Smith Chief Marketing Officer Tocaya Organica |
Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith |
|
Otto Othman CEO PINCHO |
The transition from our previous app to the Thanx platform has been completely seamless for our customers and brings a best-in-class, comprehensive solution that allows us to better connect and engage with our guests. Testimonial By Otto Othman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Zips Car WashRead More |
|
Case Study EVO Entertainment GroupRead More |
|
Case Study Oath PizzaRead More |
Popular Business Setting
for Thanx Software
Top Industries
- Food & Beverages
Popular in
- Small Business
Peers used Thanx Software to Enhance customer relationships and Increase sales & revenue
Thanx Software Alternatives
Peer and Expert Opinion on Features
for Thanx Software
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (94) |
| Rewards | Read Reviews (56) |
| Gamification | Read Reviews (56) |
| Capture information | Read Reviews (31) |
| Micro customer segmenting | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (94) |
| Rewards | Read Reviews (56) |
| Gamification | Read Reviews (56) |
| Capture information | Read Reviews (31) |
| Micro customer segmenting | Read Reviews (16) |
IT and Other Capabilities
for Thanx Software
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (42) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (42) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (23) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (23) |
Software Failure Risk Guidance
?for Thanx Software
Overall Risk Meter
Top Failure Risks for Thanx Software
Vendor Profile Details
Company Name
Thanx
Company Website
https://www.thanx.com/HQ Location
San Francisco, CA
Employees
11-50
Social
Financials
Series B
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