About Thanx Software
Thanx Software is a CRM and digital engagement platform for restaurants and retailers looking to maximize digital revenue and engage top customers. Thanx is a fully automated customer happiness platform for brick-and-mortar businesses. It helps brands keep their customers delighted and loyal for life.
Thanx has a system of record for customer data enabling smarter decisions throughout every element of business. Thanx integrated CRM, marketing automation, loyalty, feedback, and digital experience platform delivers deeper, data-driven relationships that increase same-store sales and lifetime value from top customers and acquire more who look like them. Creating long-term loyalty is about far more than rewards, which is why Thanx combines customer feedback, referral marketing and segmented, multi-channel and real-time messaging into a single platform. As a result, Thanx turns good customers into raving fans and measures the impact of every customer communication in measurable incremental revenue generated through deep integrations with credit card networks and point of sale (POS) systems.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Thanx Software solves your Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Thanx Software.
Use Cases
Peers recommend Engagement Management , Loyalty Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Thanx Software.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.96/5 ★ |
"...Because their express car wash service is so quick, they have very little face time to engage their customers personally...." Case Study Zips Car Wash |
| engaging and following up |
4.96/5 ★ |
|
| Loyalty Management with Mobile |
4.98/5 ★ |
"...This type of campaign allows car washes to target customers with relevant promotions to enroll in unlimited...." Case Study Jacksons Car Wash |
| customise loyalty program |
4.89/5 ★ |
|
| identify target customers |
4.86/5 ★ |
|
| create engagement based loyalty |
4.57/5 ★ |
|
| track program performance |
4.53/5 ★ |
|
| Customer Feedback Management with Offline and On Premises |
4.86/5 ★ |
"...Net Promoter Score (NPS) data they get from Thanx part of the daily routine of every general manager...." Case Study EVO Entertainment Group |
| measuring net promoter score |
4.54/5 ★ |
|
| measuring customer satisfaction |
3.87/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.96/5 ★ |
"...Because their express car wash service is so quick, they have very little face time to engage their customers personally...." Case Study Zips Car Wash |
|
| engaging and following up |
4.96/5 ★ |
| Loyalty Management with Mobile |
4.98/5 ★ |
"...This type of campaign allows car washes to target customers with relevant promotions to enroll in unlimited...." Case Study Jacksons Car Wash |
|
| customise loyalty program |
4.98/5 ★ |
| identify target customers |
4.98/5 ★ |
| create engagement based loyalty |
4.98/5 ★ |
| track program performance |
4.98/5 ★ |
| Customer Feedback Management with Offline and On Premises |
4.86/5 ★ |
"...Net Promoter Score (NPS) data they get from Thanx part of the daily routine of every general manager...." Case Study EVO Entertainment Group |
|
| measuring net promoter score |
4.86/5 ★ |
| measuring customer satisfaction |
4.86/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1240 insights from peers and experts to help you assess how these Thanx Software use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith |
|
The transition from our previous app to the Thanx platform has been completely seamless for our customers and brings a best-in-class, comprehensive solution that allows us to better connect and engage with our guests. Testimonial By Otto Othman |
|
Our focus on digital has provided the critical foundation to survive this crisis. Without Thanx, we’d be relying on in-store marketing, which doesn’t currently exist. Instead, we are maximizing existing channels and pivoting to meet consumers where they are. Testimonial By Stacie Colburn Hayes |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Matthew Smith Chief Marketing Officer Tocaya Organica |
Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith |
|
Otto Othman CEO PINCHO |
The transition from our previous app to the Thanx platform has been completely seamless for our customers and brings a best-in-class, comprehensive solution that allows us to better connect and engage with our guests. Testimonial By Otto Othman |
|
Stacie Colburn Hayes VP of Marketing Oath Pizza |
Our focus on digital has provided the critical foundation to survive this crisis. Without Thanx, we’d be relying on in-store marketing, which doesn’t currently exist. Instead, we are maximizing existing channels and pivoting to meet consumers where they are. Testimonial By Stacie Colburn Hayes |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Oath PizzaRead More |
|
Case Study TomatinaRead More |
|
Case Study Dewey's PizzaRead More |
Peers used Thanx Software to Enhance customer relationships and Increase sales & revenue
Thanx Software Alternatives
Peer and Expert Opinion on Features
for Thanx Software
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (86) |
| Rewards | Read Reviews (58) |
| Gamification | Read Reviews (58) |
| Capture information | Read Reviews (31) |
| Micro customer segmenting | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (86) |
| Rewards | Read Reviews (58) |
| Gamification | Read Reviews (58) |
| Capture information | Read Reviews (31) |
| Micro customer segmenting | Read Reviews (21) |
IT and Other Capabilities
for Thanx Software
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (42) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (42) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (28) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (28) |
Failure Risk Guidance Security Report
?for Thanx Software
Overall Risk Meter
Top Failure Risks for Thanx Software
Vendor Profile Details
Company Name
Thanx
Company Website
https://www.thanx.com/HQ Location
San Francisco, CA
Employees
11-50
Social
Financials
Series B
