Thanx Software Overview

Thanx Software is a CRM and digital engagement platform for restaurants and retailers looking to maximize digital revenue and engage top customers. Thanx is a fully automated customer happiness platform for brick-and-mortar businesses. It helps brands keep their customers delighted and loyal for life.

Thanx has a system of record for customer data enabling smarter decisions throughout every element of business. Thanx integrated CRM, marketing automation, loyalty, feedback, and digital experience platform delivers deeper, data-driven relationships that increase same-store sales and lifetime value from top customers and acquire more who look like them. Creating long-term loyalty is about far more than rewards, which is why Thanx combines customer feedback, referral marketing and segmented, multi-channel and real-time messaging into a single platform. As a result, Thanx turns good customers into raving fans and measures the impact of every customer communication in measurable incremental revenue generated through deep integrations with credit card networks and point of sale (POS) systems.

Cuspera Reviews

40 buyers and buying teams have used Cuspera to assess how well Thanx Software solved their Customer Loyalty Management needs. Cuspera uses 1144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Thanx Software.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Grow Market Share
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Loyalty Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Thanx Software.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.96/5

Read Reviews (221)

"...True loyalty requires a deep understanding of the guest and the ability to engage with them as an individual. ..." Loyalty and CRM
engaging and following up

4.96/5

Read Reviews (129)

"...We chose Thanx because we needed an innovative way to engage our valued guests without disrupting their dining experience...."
Loyalty Management with Mobile

4.98/5

Read Reviews (90)

"...With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated the hassle that had prevented us from implementing a customer loyalty program previously...."
customise loyalty program

4.88/5

Read Reviews (19)

"...Learn how you can power compelling customer engagement and loyalty for your car wash. ..."
identify target customers

4.83/5

Read Reviews (14)

"...Thanx is changing the game in how we create a dependable revenue stream and increase the lifetime value of our customers through highly targeted and relevant marketing of our unlimited plans...."
create engagement based loyalty

4.53/5

Read Reviews (5)

"...As a result of this partnership with Yiftee, we re now able to offer our customers digital gift cards, a true differentiator from other loyalty and engagement platforms, Thanx CEO and Founder, Zach Goldstein, said...."
track program performance

4.53/5

Read Reviews (5)

"Our focus on digital has provided the critical foundation to survive this crisis. Without Thanx, we’d be relying on in-store marketing, which doesn’t currently exist. Instead, we are maximizing existing channels and pivoting to meet consumers where they are."
Customer Feedback Management with Offline and On Premises

4.85/5

Read Reviews (30)

"...Capture and respond to verified customer feedback alongside purchase context...." Loyalty and CRM
measuring customer satisfaction

3.86/5

Read Reviews (4)

"...Our platform measures customer satisfaction and sentiment after every purchase in real-time, in private, and tied to specific, actual customers which helps EVO quickly zero in on feedback without having to manually sort through, categorize, or analyze the feedback for common trends...."
measuring net promoter score

4.38/5

Read Reviews (4)

"...Real-time, private channel feedback (NPS)..."
PEER EXPERIENCES
Engagement Management

4.96/5

Read Reviews (221)

"...True loyalty requires a deep understanding of the guest and the ability to engage with them as an individual. ..." Loyalty and CRM
engaging and following up

4.96/5

Read Reviews (129)

Loyalty Management with Mobile

4.98/5

Read Reviews (90)

"...With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated the hassle that had prevented us from implementing a customer loyalty program previously...." Peer review by William Freeman, Founder and CEO, Patxi’s Pizza
customise loyalty program

4.98/5

Read Reviews (19)

identify target customers

4.98/5

Read Reviews (14)

create engagement based loyalty

4.98/5

Read Reviews (5)

track program performance

4.98/5

Read Reviews (5)

Customer Feedback Management with Offline and On Premises

4.85/5

Read Reviews (30)

"...Capture and respond to verified customer feedback alongside purchase context...." Loyalty and CRM
measuring customer satisfaction

4.85/5

Read Reviews (4)

measuring net promoter score

4.85/5

Read Reviews (4)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1144 insights from peers and experts to help you assess how these Thanx Software use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Billy Schaming

President & COO

Crew Carwash

Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming

Matthew Smith

Chief Marketing Officer

Tocaya Organica

Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith

Otto Othman

CEO

PINCHO

The transition from our previous app to the Thanx platform has been completely seamless for our customers and brings a best-in-class, comprehensive solution that allows us to better connect and engage with our guests. Testimonial By Otto Othman
CUSTOMERS TESTIMONIALS

Billy Schaming

President & COO

Crew Carwash

Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming

Matthew Smith

Chief Marketing Officer

Tocaya Organica

Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith

Otto Othman

CEO

PINCHO

The transition from our previous app to the Thanx platform has been completely seamless for our customers and brings a best-in-class, comprehensive solution that allows us to better connect and engage with our guests. Testimonial By Otto Othman

Case Studies

COMPANY CASE STUDIES
Case Study Zips Car Wash

How Zips Car Wash Builds Engaging Customer Relationships

Read More
Case Study EVO Entertainment Group

How EVO Entertainment Uses Feedback to Engage Their Best Customers

Read More
Case Study Oath Pizza

How Oath Pizza’s Digital Strategy More than Doubled Digital Revenue during the Pandemic

Read More

Based on peer insights

Cuspera recommends Thanx Software for

Use Cases Engagement Management , Loyalty Management , Customer Feedback Management
Medium Mobile, Offline, On Premises
Features Personalization, Rewards, Gamification
Business Priorities Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers
Industries Food & Beverages

Popular Business Setting

for Thanx Software

Top Industries

  • Food & Beverages

Popular in

  • Small Business

Peers used Thanx Software to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Thanx Software

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.92/5

Read Reviews (94)
Rewards

4.95/5

Read Reviews (56)
Gamification

4.95/5

Read Reviews (56)
Capture information

4.85/5

Read Reviews (31)
Micro customer segmenting

4.82/5

Read Reviews (16)
FEATURES RATINGS AND REVIEWS
Personalization

4.92/5

Read Reviews (94)
Rewards

4.95/5

Read Reviews (56)
Gamification

4.95/5

Read Reviews (56)
Capture information

4.85/5

Read Reviews (31)
Micro customer segmenting

4.82/5

Read Reviews (16)

IT and Other Capabilities

for Thanx Software

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.86/5

Read Reviews (25)
Data Export

4.69/5

Read Reviews (9)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.86/5

Read Reviews (25)
Data Export

4.69/5

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.88/5

Read Reviews (42)
Email Support

4.19/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.88/5

Read Reviews (42)
Email Support

4.19/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.33/5

Read Reviews (9)
Custom Reports

4.85/5

Read Reviews (50)
Analytics

4.73/5

Read Reviews (23)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.33/5

Read Reviews (9)
Custom Reports

4.85/5

Read Reviews (50)
Analytics

4.73/5

Read Reviews (23)

Software Failure Risk Guidance

?

for Thanx Software

Overall Risk Meter

Low Medium High

Top Failure Risks for Thanx Software

Vendor Profile Details

Company Name

Thanx

Company Website

https://www.thanx.com/

HQ Location

San Francisco, CA

Employees

11-50

Social

Financials

Series B