Customer stories

Product Business Settings

Thanx Software is popular in Food & Beverages industry and is widely used by Small Business.

Integrations

Mobile Marketing
Marketing Automation
Other Demand Generation
Customer Data Platform

Thanx Software Product Overview

Thanx enhances customer lifetime value for restaurants, retailers, and malls through data-driven engagement and modern digital experiences. This platform focuses on fostering long-term, profitable relationships rather than merely offering rewards programs. Thanx integrates seamlessly with existing technologies, providing a scalable solution to manage customer loyalty effectively. The platform's unique selling point is its ability to transform customer interactions into meaningful data insights, allowing businesses to tailor their engagement strategies. By leveraging these insights, businesses can increase customer retention and drive growth.

How satisfied the customers are with Thanx Software use-cases

Reviews

"Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within day...s!" - Billy Schaming
"Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct." - Matthew Smith

Thanx Software Customer Insights, Testimonials and Case Studies

What makes Thanx Software ideal for Engagement Management?

How does Thanx Software facilitate Loyalty Management?

How does Thanx Software address your Customer Feedback Management Challenges?

What benefits does Thanx Software offer for Lifetime Value Management?

How can Thanx Software enhance your Campaign Management process?

What is Thanx Software?

Thanx Software is a CRM and digital engagement platform for restaurants and retailers looking to maximize digital revenue and engage top customers. Thanx is a fully automated customer happiness platform for brick-and-mortar businesses. It helps brands keep their customers delighted and loyal for life.

Thanx has a system of record for customer data enabling smarter decisions throughout every element of business. Thanx integrated CRM, marketing automation, loyalty, feedback, and digital experience platform delivers deeper, data-driven relationships that increase same-store sales and lifetime value from top customers and acquire more who look like them. Creating long-term loyalty is about far more than rewards, which is why Thanx combines customer feedback, referral marketing and segmented, multi-channel and real-time messaging into a single platform. As a result, Thanx turns good customers into raving fans and measures the impact of every customer communication in measurable incremental revenue generated through deep integrations with credit card networks and point of sale (POS) systems.

What is Thanx Software used for?

Thanx Software is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Loyalty Management and Customer Feedback Management .

What are the top features of Thanx Software?

Personalization, Rewards and Gamification are some of the top features of Thanx Software.

What are Thanx Software alternatives?

Preferred Patron, BHN Rewards, Tapmango and TrueLoyal (Formerly Zinrelo And TINT) are popular alternatives for Thanx Software.

Where is Thanx Software located?

Thanx Software is headquartered at San Francisco, CA.

40 buyers and buying teams have used Cuspera to assess how well Thanx Software solved their Customer Loyalty Management needs. Cuspera uses 1144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS TESTIMONIALS
Thanx Software testimonial

Billy Schaming

President & COO

Crew Carwash

Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming
Thanx Software testimonial

Matthew Smith

Chief Marketing Officer

Tocaya Organica

Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith
Thanx Software testimonial

Sharon Healy

VP Head of Retail

Urban Remedy

I feel lucky to have implemented Thanx and digital ordering when we did. This allowed us to shift our retail business overnight & meet our customers needs at a very critical time. You are going to save us. Testimonial By Sharon Healy
CUSTOMERS TESTIMONIALS
Thanx Software testimonial

Billy Schaming

President & COO

Crew Carwash

Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming
Thanx Software testimonial

Matthew Smith

Chief Marketing Officer

Tocaya Organica

Thanx's digital ordering solution allows us to deliver best-in-class digital experiences ; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct. Testimonial By Matthew Smith
Thanx Software testimonial

Sharon Healy

VP Head of Retail

Urban Remedy

I feel lucky to have implemented Thanx and digital ordering when we did. This allowed us to shift our retail business overnight & meet our customers needs at a very critical time. You are going to save us. Testimonial By Sharon Healy

EVO Entertainment Group - Entertainment

EVO Entertainment Group uses Thanx feedback tools to manage reputation and keep customers returning. They have a 64% return rate for customers in their database. Feedback from Thanx helps them addres...s customer issues in real-time. Personalized responses increase return rates by 14%, and incentives boost it by 23%.

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Tocaya Organica - Restaurants

Tocaya Organica uses Thanx to improve digital ordering. They offer rewards to encourage direct orders. Tocaya captures all guest orders to understand behavior. They personalize engagement using data.... The solution was affordable and quick to implement.

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Sonny's BBQ - Restaurants

Thanx helped Sonny's BBQ launch a mobile-first, points-based loyalty program. The new system cut their effective discount rate from about 10% to 1%. Habitual guests grew by 42% and redemptions increa...sed four times. Sonny's BBQ saw a 15% rise in digital revenue. Franchisees liked the easy rollout and now use the program to boost profits.

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Pokeworks - Restaurants

Thanx helped Pokeworks move from Punchh to a new loyalty platform in just 90 days. Pokeworks saw a 4x increase in new loyalty members in seven months. The company achieved double-digit growth in loya...lty sales while lowering the program discount rate to under 1%. Thanx made it easy for guests to sign up and redeem rewards, boosting online orders and customer engagement. Pokeworks had a smooth migration with almost no issues or disruption.

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Dewey’s Pizza - Restaurants

Dewey's Pizza increased revenue by 20% using Thanx. They sent targeted offers to loyal customers. The offers were available for one day. This strategy led to a 6% redemption rate. Dewey's Pizza used ...Thanx to engage their customer base.

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Hopdoddy Burger Bar - Restaurants - Medium

Thanx helped Hopdoddy Burger Bar grow its loyalty program 5x and achieve 300 sign-ups per location each month, even three years after launch. Automated A/B testing and marketing campaigns increased f...requency of 60-day engaged guests by over 30%. A single campaign saved $16.5k in discounts and generated $168k in revenue. A secret "Burger of the Month" campaign drove a 54% open rate, 5% purchase rate, and $22k in revenue in six days. Hopdoddy uses Thanx for data-driven marketing, tiered loyalty, and guest engagement.

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lightning

Peers used Thanx Software for engagement management and loyalty management

Thanx Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.33/5

Read Reviews (9)
Custom Reports

4.85/5

Read Reviews (50)
Analytics

4.73/5

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.33/5

Read Reviews (9)
Custom Reports

4.85/5

Read Reviews (50)
Analytics

4.73/5

Read Reviews (23)

Software Failure Risk Guidance

?

for Thanx Software

Overall Risk Meter

Low Medium High

Top Failure Risks for Thanx Software

Thanx, Inc. News

Partnership
 

Tattle and Thanx Team Up and Empower Restaurant Operators to Capture and Leverage Guest Experience Feedback - shorenewsnetwork.com

Now, through this Tattle and Thanx partnership, restaurants which take advantage of the integration with Thanx can contextualize feedback, and more easily take action to drive guest loyalty based on a richer view of their customers. Starbird Chicken, one of the fastest-growing chicken concepts in the country, is already seeing dividends from the partnership.

Product
 

Thanx Rolls Out AI Agents That Think, Plan and Execute Restaurant Marketing Strategies

Thanx has launched ThanxAI, a suite of AI tools for restaurant marketing. These agents autonomously create personalized customer segments and execute complex marketing strategies. ThanxAI integrates with Thanx APIs, enhancing marketing efficiency and precision. The rollout begins this month, with future expansions planned for more advanced capabilities.

Product
 

Introducing ThanxAI: Your Intelligent Restaurant Marketing Assistant

Introducing ThanxAI: Your Intelligent Restaurant Marketing Assistant

Partnership
 

Olo and Thanx Launch Integration to Deliver Hyper-Personalized Guest Engagement

Olo and Thanx have launched an integration aimed at enhancing guest engagement through hyper-personalization.

Thanx, Inc. Profile

Company Name

Thanx, Inc.

Company Website

https://www.thanx.com/

HQ Location

San Francisco, CA

Employees

11-50

Social

Financials

SERIES B