Thanx Software Overview
Thanx Software is a CRM and digital engagement platform for restaurants and retailers looking to maximize digital revenue and engage top customers. Thanx is a fully automated customer happiness platform for brick-and-mortar businesses. It helps brands keep their customers delighted and loyal for life.
Thanx has a system of record for customer data enabling smarter decisions throughout every element of business. Thanx integrated CRM, marketing automation, loyalty, feedback, and digital experience platform delivers deeper, data-driven relationships that increase same-store sales and lifetime value from top customers and acquire more who look like them. Creating long-term loyalty is about far more than rewards, which is why Thanx combines customer feedback, referral marketing and segmented, multi-channel and real-time messaging into a single platform. As a result, Thanx turns good customers into raving fans and measures the impact of every customer communication in measurable incremental revenue generated through deep integrations with credit card networks and point of sale (POS) systems.
Cuspera Reviews
40 buyers and buying teams have used Cuspera to assess how well Thanx Software solved their Customer Loyalty Management needs. Cuspera uses 1144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Thanx Software.
Use Cases
Peers recommend Engagement Management , Loyalty Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Thanx Software.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.96/5 ★ |
"...More importantly, we now have tools to engage with them directly and make sure they are happy and keep coming back...." Peer review by Jimmy Starnes, Owner , Wash Me Fast |
| engaging and following up |
4.96/5 ★ |
|
| Loyalty Management with Mobile |
4.98/5 ★ |
"...Seamless digital ordering + customer loyalty...." Case Study Oath Pizza |
| customise loyalty program |
4.88/5 ★ |
|
| identify target customers |
4.83/5 ★ |
|
| create engagement based loyalty |
4.53/5 ★ |
|
| track program performance |
4.53/5 ★ |
|
| Customer Feedback Management with Offline and On Premises |
4.85/5 ★ |
"...Thanx Personalized Winback uses an advanced ensemble-based Machine Learning algorithm to predict the churn likelihood of an individual guest based on nearly 40 data points, including spend and visit frequency compared to past behavior, recent and historic customer satisfaction, average check, LTV, likelihood of reacquisition and more...." Thanx Enhances Machine Learning Platform with Personalized Winback to Reduce Churn for Restaurants and Retailers |
| measuring customer satisfaction |
3.86/5 ★ |
|
| measuring net promoter score |
4.38/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.96/5 ★ |
"...More importantly, we now have tools to engage with them directly and make sure they are happy and keep coming back...." Peer review by Jimmy Starnes, Owner , Wash Me Fast |
|
| engaging and following up |
4.96/5 ★ |
| Loyalty Management with Mobile |
4.98/5 ★ |
"...Seamless digital ordering + customer loyalty...." Case Study Oath Pizza |
|
| customise loyalty program |
4.98/5 ★ |
| identify target customers |
4.98/5 ★ |
| create engagement based loyalty |
4.98/5 ★ |
| track program performance |
4.98/5 ★ |
| Customer Feedback Management with Offline and On Premises |
4.85/5 ★ |
"...Thanx Personalized Winback uses an advanced ensemble-based Machine Learning algorithm to predict the churn likelihood of an individual guest based on nearly 40 data points, including spend and visit frequency compared to past behavior, recent and historic customer satisfaction, average check, LTV, likelihood of reacquisition and more...." Thanx Enhances Machine Learning Platform with Personalized Winback to Reduce Churn for Restaurants and Retailers |
|
| measuring customer satisfaction |
4.85/5 ★ |
| measuring net promoter score |
4.85/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1144 insights from peers and experts to help you assess how these Thanx Software use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I feel lucky to have implemented Thanx and digital ordering when we did. This allowed us to shift our retail business overnight & meet our customers needs at a very critical time. You are going to save us. Testimonial By Sharon Healy |
|
Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming |
|
Our focus on digital has provided the critical foundation to survive this crisis. Without Thanx, we’d be relying on in-store marketing, which doesn’t currently exist. Instead, we are maximizing existing channels and pivoting to meet consumers where they are. Testimonial By Stacie Colburn Hayes |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sharon Healy VP Head of Retail Urban Remedy |
I feel lucky to have implemented Thanx and digital ordering when we did. This allowed us to shift our retail business overnight & meet our customers needs at a very critical time. You are going to save us. Testimonial By Sharon Healy |
|
Billy Schaming President & COO Crew Carwash |
Now more than ever, our Customers want a "touches'' transaction; our app and loyalty Programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options ; they delivered on our request within days! Testimonial By Billy Schaming |
|
Stacie Colburn Hayes VP of Marketing Oath Pizza |
Our focus on digital has provided the critical foundation to survive this crisis. Without Thanx, we’d be relying on in-store marketing, which doesn’t currently exist. Instead, we are maximizing existing channels and pivoting to meet consumers where they are. Testimonial By Stacie Colburn Hayes |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study EVO Entertainment GroupRead More |
|
Case Study TomatinaRead More |
|
Case Study Dewey's PizzaRead More |
Popular Business Setting
for Thanx Software
Top Industries
- Food & Beverages
Popular in
- Small Business
Peers used Thanx Software to Enhance customer relationships and Increase sales & revenue
Thanx Software Alternatives
Peer and Expert Opinion on Features
for Thanx Software
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (94) |
| Rewards | Read Reviews (56) |
| Gamification | Read Reviews (56) |
| Capture information | Read Reviews (31) |
| Micro customer segmenting | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (94) |
| Rewards | Read Reviews (56) |
| Gamification | Read Reviews (56) |
| Capture information | Read Reviews (31) |
| Micro customer segmenting | Read Reviews (16) |
IT and Other Capabilities
for Thanx Software
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (42) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (42) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (23) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (23) |
Software Failure Risk Guidance
?for Thanx Software
Overall Risk Meter
Top Failure Risks for Thanx Software
Vendor Profile Details
Company Name
Thanx
Company Website
https://www.thanx.com/HQ Location
San Francisco, CA
Employees
11-50
Social
Financials
Series B
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