SevenRooms Overview

SevenRooms enhances hospitality business outcomes through its all-in-one marketing and operations platform. It integrates guest analytics and various systems, offering a seamless experience for managing reservations and customer interactions. The platform's automated guest database is specifically designed for the hospitality industry, enabling businesses to gain deeper insights into customer preferences and behavior. This leads to increased customer satisfaction and loyalty by creating more regular patrons. By leveraging AI, SevenRooms helps restaurants optimize seating and service, ultimately driving revenue growth. The platform's capabilities are tailored to support front-of-house operations, ensuring efficient service delivery and improved guest experiences.

Use Cases

Customers recommend Engagement Management, Advertisement, Personalized Marketing, as the business use cases that they have been most satisfied with while using SevenRooms.

Other use cases:

  • Database Marketing
  • Segmentation And Targeting
  • White Labeling
  • Helpdesk Management
  • Revenue Cycle Management
  • Upselling
  • Collaboration
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SevenRooms.

Other priorities:

  • Grow Market Share
  • Acquire Customers
  • Improve Consistency
  • Improve Visibility
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Improve Digital And Social Presence
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SevenRooms Use-Cases and Business Priorities: Customer Satisfaction Data

SevenRooms works with different mediums / channels such as Website.

SevenRooms's features include Personalization. and SevenRooms support capabilities include 24/7 Support, Email Support, Chat Support, etc. also SevenRooms analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Founded in 2011 in New York, the reservation, seating and guest engagement solution gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing...." Peer review

SevenRooms, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SevenRooms offers an all-in-one marketing and operations platform for hospitality businesses. It features built-in guest analytics and integrations to enhance growth.

Popular Business Setting

for SevenRooms

Top Industries

  • Information Technology and Services
  • Hospitality
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market

SevenRooms is popular in Information Technology And Services, Hospitality, and Food & Beverages and is widely used by Small Business, and Mid Market,

Comprehensive Insights on SevenRooms Use Cases

How efficiently Does SevenRooms manage your Engagement Management?

What Are the key features of SevenRooms for Personalized Marketing?

How can SevenRooms enhance your Database Marketing process?

14+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SevenRooms solved their CRM needs. Cuspera uses 226 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

Restaurants

CASE STUDY Fazenda

SevenRooms helped Fazenda deliver better guest experiences. Fazenda used the platform to increase monthly covers by up to 39% year over year. They built a single guest database for all their location...s. They grew their email subscriber list. Marketing automation tools helped them get more repeat visits. Fazenda expanded to new cities with the help of SevenRooms.

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Hospitality

CASE STUDY Solotel

SevenRooms helped Solotel bring all their guest data into one place. Solotel used to spend a lot of time pulling data from different systems. With SevenRooms, they now have a central database for all... 26 venues. This lets them run better marketing campaigns and give guests a more personal experience. The team saves time and works more efficiently. Data consolidation with SevenRooms led to higher revenue and better guest retention.

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Hospitality

CASE STUDY The Mulberry Group

SevenRooms helped The Mulberry Group improve their email marketing. The group switched from OpenTable to SevenRooms in March 2022. They saved $256K AUD in cover fees and generated $112K AUD in extra ...revenue in five months. The Mulberry Group also grew their email subscriber list. The platform helped them create a more personal dining experience and bring back more guests.

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Hospitality

CASE STUDY Liquid & Larder

SevenRooms helped Liquid & Larder, an Australian hospitality group, manage high demand at their four venues. They used the Priority Alerts feature to fill tables automatically when cancellations happ...ened. In six months, this feature drove 962 reservations and 2,583 covers. The system reduced stress for staff and made guests feel valued. SevenRooms also helped optimize floor plans, letting more guests book tables and increasing traffic on slow days.

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Restaurants

CASE STUDY The Apollo Group

The Apollo Group used SevenRooms to automate email marketing across four restaurant locations. They wanted to speed up table turns and give more personal service as their business grew. With SevenRoo...ms, they drove $500K AUD in extra revenue in the first year. They added 182,000 emails to their CRM. They also saved $1.6M AUD in cover fees over 2.5 years.

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Hospitality

CASE STUDY Nobu London Old Park Lane

SevenRooms helped Nobu London Old Park Lane save £317K by switching to direct, commission-free reservations. The restaurant used SevenRooms to improve the online booking process and reduce calls to t...he reservations team. They personalized the guest experience before, during, and after visits. Marketing automation tools boosted repeat visits. Nobu London Old Park Lane achieved a 45X ROI in the first 8 months.

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lightning

Peers used SevenRooms for engagement management and advertisement

SevenRooms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.46/5 ★

Read Reviews (51)
Analytics

4.22/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.46/5 ★

Read Reviews (51)
Analytics

4.22/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for SevenRooms

Overall Risk Meter

Low Medium High

Top Failure Risks for SevenRooms

SevenRooms, Inc. News

M&A

DoorDash Announces Agreement to Acquire SevenRooms to Enhance Commerce Platform Offerings

DoorDash signed a definitive agreement to acquire SevenRooms, a hospitality technology platform, for $1.2 billion in cash. SevenRooms provides cloud-based guest experience and operations software for restaurants, hotels, and venues, serving over 10,000 clients worldwide. The deal strengthens DoorDash's position in restaurant and hospitality technology, expanding its commerce platform capabilities.

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Product

SevenRooms Unveils New AI Features to Power SuperHuman Hospitality ... - PR Newswire

SevenRooms introduces new AI features to enhance SuperHuman Hospitality, enabling restaurants to personalize services, streamline operations, and save time.

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Product

New SevenRooms AI tools aim to boost venue profitability - Australian Hotelier - The Shout

SevenRooms has launched three new AI-driven features to help hospitality venues enhance guest experiences and streamline operations amid labor shortages and rising costs.

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Partnership

SEVENROOMS PARTNERS WITH CURATOR HOTEL & RESORT COLLECTION TO ELEVATE GUEST EXPERIENCES, ENGAGEMENT AND LOYALTY - PR Newswire

SevenRooms partners with Curator Hotel & Resort Collection to enhance guest experiences and build loyalty.

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SevenRooms, Inc. Profile

Company Name

SevenRooms, Inc.

Company Website

https://sevenrooms.com/

HQ Location

122 W. 27th Street, 7th Floor, New York, NY 10001, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE