SevenRooms Overview

SevenRooms enhances hospitality business outcomes through its all-in-one marketing and operations platform. It integrates guest analytics and various systems, offering a seamless experience for managing reservations and customer interactions. The platform's automated guest database is specifically designed for the hospitality industry, enabling businesses to gain deeper insights into customer preferences and behavior. This leads to increased customer satisfaction and loyalty by creating more regular patrons. By leveraging AI, SevenRooms helps restaurants optimize seating and service, ultimately driving revenue growth. The platform's capabilities are tailored to support front-of-house operations, ensuring efficient service delivery and improved guest experiences.

Use Cases

Customers recommend Engagement Management, Advertisement, Personalized Marketing, as the business use cases that they have been most satisfied with while using SevenRooms.

Other use cases:

  • Database Marketing
  • Segmentation And Targeting
  • White Labeling
  • Helpdesk Management
  • Revenue Cycle Management
  • Upselling
  • Collaboration
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SevenRooms.

Other priorities:

  • Grow Market Share
  • Acquire Customers
  • Improve Consistency
  • Improve Visibility
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Improve Digital And Social Presence
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SevenRooms Use-Cases and Business Priorities: Customer Satisfaction Data

SevenRooms works with different mediums / channels such as Website.

SevenRooms's features include Personalization. and SevenRooms support capabilities include 24/7 Support, Email Support, Chat Support, etc. also SevenRooms analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It is a reservation, guest engagement, and seating solution that gives companies the features they require to build direct relationships with their guests, increasing revenue, and facilitating personalized marketing and service...." Peer review from Featured Customers

SevenRooms, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SevenRooms offers an all-in-one marketing and operations platform for hospitality businesses. It features built-in guest analytics and integrations to enhance growth.

Popular Business Setting

for SevenRooms

Top Industries

  • Information Technology and Services
  • Hospitality
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market

SevenRooms is popular in Information Technology And Services, Hospitality, and Food & Beverages and is widely used by Small Business, and Mid Market,

SevenRooms Customer wins, Customer success stories, Case studies

What solutions does SevenRooms provide for Engagement Management?

How can SevenRooms optimize your Personalized Marketing Workflow?

What makes SevenRooms ideal for Database Marketing?

11 buyers and buying teams have used Cuspera to assess how well SevenRooms solved their CRM needs. Cuspera uses 226 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Gosford RSL - Hospitality

SevenRooms helped Gosford RSL improve member engagement and Google reviews using automation and AI. The club used SevenRooms' CRM, marketing automation, and review management tools. Automated emails ...led to a 54% open rate and $121,380 in revenue in less than a year. The platform helped the team address negative feedback quickly and improve their Google score. SevenRooms allowed Gosford RSL to manage over 30,000 covers a month while keeping a personal touch with members.

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Terra Solis - Hospitality

SevenRooms helped Terra Solis, a top Dubai destination, upgrade its CRM, marketing, and operations. Terra Solis needed a better way to manage bookings, marketing, and payments. With SevenRooms, they ...centralized bookings, automated guest emails, and improved payment collection. In six months, they generated AED 4.2M in revenue. Automated emails brought in AED 110,137, and prepayments reached AED 1,374,814. Terra Solis saw fewer cancellations and better guest experiences.

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Darwin Brasserie - Hospitality

SevenRooms helped Darwin Brasserie improve their reservation process. The restaurant added a premium window seat option using SevenRooms. This led to a 626% increase in digital sales from window seat... bookings in just two months. The new system made it easy for guests to reserve special tables and reduced complaints. The change also improved guest experience and made operations smoother.

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Beverly Rooftop - Hospitality

SevenRooms helped Beverly Rooftop boost revenue with its CRM, Marketing, and Reservation platform. The team used email marketing and automation to generate $285,690 in six months. They also made $94,...991 from reservation upgrades in a year. Email campaigns had a 41% open rate and brought in 2,846 covers. Automated emails had a 59% open rate and drove rebookings. SevenRooms made it easy to track results and personalize guest experiences.

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Balance Hospitality Group - Hospitality

SevenRooms' Email Marketing helped Balance Hospitality Group drive $1.3M in revenue and 18,000 covers across three venues in 18 months. The group used personalized email campaigns to target VIPs and ...loyal guests. They switched from multiple tools to SevenRooms for integrated CRM and marketing. The average open rate for their campaigns was 59%. Filipa Castanheira, the manager, focused on matching each venue's vibe and tracking results to improve guest engagement.

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Tagomago - Hospitality

SevenRooms' Email Marketing solution helped Tagomago, a Dubai restaurant and beach club, attract over 2,400 guests and generate AED 598,541 in less than a year. Tagomago used personalized email campa...igns to drive guest loyalty and bookings. The marketing team focused on unique experiences and high-quality visuals instead of discounts. They tracked open rates, click-throughs, and direct revenue from email. Tagomago plans to use deeper segmentation for even more targeted campaigns in the future.

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lightning

Peers used SevenRooms for engagement management and advertisement

SevenRooms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.46/5 ★

Read Reviews (51)
Analytics

4.22/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.46/5 ★

Read Reviews (51)
Analytics

4.22/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for SevenRooms

Overall Risk Meter

Low Medium High

Top Failure Risks for SevenRooms

SevenRooms, Inc. News

M&A

DoorDash completes acquisition of reservations platform SevenRooms

DoorDash has finalized its acquisition of SevenRooms, a hospitality reservations and marketing platform. This move expands DoorDashs technology offerings for restaurants, integrating guest management, reservations, and marketing automation into its ecosystem. The acquisition strengthens DoorDashs position in restaurant technology and enhances its end-to-end solutions for hospitality businesses.

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M&A

DoorDash Announces Agreement to Acquire SevenRooms to Enhance Commerce Platform Offerings

DoorDash signed a definitive agreement to acquire SevenRooms, a hospitality technology platform, for $1.2 billion in cash. SevenRooms provides cloud-based guest experience and operations software for restaurants, hotels, and venues, serving over 10,000 clients worldwide. The deal strengthens DoorDash's position in restaurant and hospitality technology, expanding its commerce platform capabilities.

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Product

SevenRooms Unveils New AI Features to Power SuperHuman Hospitality ... - PR Newswire

SevenRooms introduces new AI features to enhance SuperHuman Hospitality, enabling restaurants to personalize services, streamline operations, and save time.

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Product

New SevenRooms AI tools aim to boost venue profitability - Australian Hotelier - The Shout

SevenRooms has launched three new AI-driven features to help hospitality venues enhance guest experiences and streamline operations amid labor shortages and rising costs.

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SevenRooms, Inc. Profile

Company Name

SevenRooms, Inc.

Company Website

https://sevenrooms.com/

HQ Location

122 W. 27th Street, 7th Floor, New York, NY 10001, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE