SevenRooms Overview

SevenRooms enhances hospitality business outcomes through its all-in-one marketing and operations platform. It integrates guest analytics and various systems, offering a seamless experience for managing reservations and customer interactions. The platform's automated guest database is specifically designed for the hospitality industry, enabling businesses to gain deeper insights into customer preferences and behavior. This leads to increased customer satisfaction and loyalty by creating more regular patrons. By leveraging AI, SevenRooms helps restaurants optimize seating and service, ultimately driving revenue growth. The platform's capabilities are tailored to support front-of-house operations, ensuring efficient service delivery and improved guest experiences.

Use Cases

Customers recommend Engagement Management, Advertisement, Personalized Marketing, as the business use cases that they have been most satisfied with while using SevenRooms.

Other use cases:

  • Database Marketing
  • Segmentation And Targeting
  • White Labeling
  • Helpdesk Management
  • Revenue Cycle Management
  • Upselling
  • Collaboration
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SevenRooms.

Other priorities:

  • Grow Market Share
  • Acquire Customers
  • Improve Consistency
  • Improve Visibility
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Improve Digital And Social Presence
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SevenRooms Use-Cases and Business Priorities: Customer Satisfaction Data

SevenRooms works with different mediums / channels such as Website.

SevenRooms's features include Personalization. and SevenRooms support capabilities include 24/7 Support, Email Support, Chat Support, etc. also SevenRooms analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The reservation, seating and guest engagement platform gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing...." Peer review from SevenRooms

SevenRooms, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SevenRooms offers an all-in-one marketing and operations platform for hospitality businesses. It features built-in guest analytics and integrations to enhance growth.

Popular Business Setting

for SevenRooms

Top Industries

  • Information Technology and Services
  • Hospitality
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market

SevenRooms is popular in Information Technology And Services, Hospitality, and Food & Beverages and is widely used by Small Business, and Mid Market,

SevenRooms Customer wins, Customer success stories, Case studies

How can SevenRooms optimize your Engagement Management Workflow?

How does SevenRooms facilitate Personalized Marketing?

How does SevenRooms address your Database Marketing Challenges?

11 buyers and buying teams have used Cuspera to assess how well SevenRooms solved their CRM needs. Cuspera uses 226 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Groot Hospitality - Hospitality

SevenRooms helped Groot Hospitality scale its Miami venues by unifying marketing, CRM, and guest engagement. Groot moved all email marketing from Mailchimp to SevenRooms, saving up to $10,000 a month.... The team now sends millions of emails and tracks reservations from campaigns. They use guest data to segment and personalize marketing, tagging VIPs and event attendees. SevenRooms lets Groot run faster campaigns and deliver tailored guest experiences.

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Gosford RSL - Hospitality

SevenRooms helped Gosford RSL improve member engagement and Google reviews using automation and AI. The club used SevenRooms' CRM, marketing automation, and review management tools. Automated emails ...led to a 54% open rate and $121,380 in revenue in less than a year. The platform helped the team address negative feedback quickly and improve their Google score. SevenRooms allowed Gosford RSL to manage over 30,000 covers a month while keeping a personal touch with members.

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Beverly Rooftop - Hospitality

SevenRooms helped Beverly Rooftop boost revenue with its CRM, Marketing, and Reservation platform. The team used email marketing and automation to generate $285,690 in six months. They also made $94,...991 from reservation upgrades in a year. Email campaigns had a 41% open rate and brought in 2,846 covers. Automated emails had a 59% open rate and drove rebookings. SevenRooms made it easy to track results and personalize guest experiences.

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Darwin Brasserie - Hospitality

SevenRooms helped Darwin Brasserie improve their reservation process. The restaurant added a premium window seat option using SevenRooms. This led to a 626% increase in digital sales from window seat... bookings in just two months. The new system made it easy for guests to reserve special tables and reduced complaints. The change also improved guest experience and made operations smoother.

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Atelier House Hospitality - Hospitality

SevenRooms helped Atelier House Hospitality improve marketing and guest experience. The team used SevenRooms' CRM and marketing automation to collect guest data and send targeted emails. This led to ...538,447 AED in extra revenue and 3,698 covers in one year. Their email open rate reached 62 percent, double the average. The platform also made review management and team training easier. Atelier House Hospitality now relies less on outside marketing tools.

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Liquid & Larder - Hospitality

SevenRooms helped Liquid & Larder, an Australian hospitality group, manage high demand at their four venues. They used the Priority Alerts feature to fill tables automatically when cancellations happ...ened. In six months, this feature drove 962 reservations and 2,583 covers. The system reduced stress for staff and made guests feel valued. SevenRooms also helped optimize floor plans, letting more guests book tables and increasing traffic on slow days.

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lightning

Peers used SevenRooms for engagement management and advertisement

SevenRooms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.46/5 ★

Read Reviews (51)
Analytics

4.22/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.46/5 ★

Read Reviews (51)
Analytics

4.22/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for SevenRooms

Overall Risk Meter

Low Medium High

Top Failure Risks for SevenRooms

SevenRooms, Inc. News

M&A

DoorDash completes acquisition of reservations platform SevenRooms

DoorDash has finalized its acquisition of SevenRooms, a hospitality reservations and marketing platform. This move expands DoorDashs technology offerings for restaurants, integrating guest management, reservations, and marketing automation into its ecosystem. The acquisition strengthens DoorDashs position in restaurant technology and enhances its end-to-end solutions for hospitality businesses.

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M&A

DoorDash Announces Agreement to Acquire SevenRooms to Enhance Commerce Platform Offerings

DoorDash signed a definitive agreement to acquire SevenRooms, a hospitality technology platform, for $1.2 billion in cash. SevenRooms provides cloud-based guest experience and operations software for restaurants, hotels, and venues, serving over 10,000 clients worldwide. The deal strengthens DoorDash's position in restaurant and hospitality technology, expanding its commerce platform capabilities.

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Product

SevenRooms Unveils New AI Features to Power SuperHuman Hospitality ... - PR Newswire

SevenRooms introduces new AI features to enhance SuperHuman Hospitality, enabling restaurants to personalize services, streamline operations, and save time.

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Product

New SevenRooms AI tools aim to boost venue profitability - Australian Hotelier - The Shout

SevenRooms has launched three new AI-driven features to help hospitality venues enhance guest experiences and streamline operations amid labor shortages and rising costs.

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SevenRooms, Inc. Profile

Company Name

SevenRooms, Inc.

Company Website

https://sevenrooms.com/

HQ Location

122 W. 27th Street, 7th Floor, New York, NY 10001, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE