Breckland Council
- Government Administration
- Medium
Norfolk, UK
Soprano's Alexa Chatbot integration helped Breckland Council handle 9,344 monthly enquiries with only two staff. The council used voice automation... to let residents ask Alexa questions about services like bin collection and council tax. In 2023, 85% of support requests were resolved by the chatbot, freeing staff to focus on complex cases. 600 residents used the Alexa integration, and the council nearly met its 4-year goal for enquiry deflection two years early. Residents now get faster answers and can self-serve at any time.
A local government city council
- Government Administration
- Medium
A local government city council managed 26 childcare facilities for 4,000 children. They struggled with slow, manual staff scheduling using... phone calls and emails. Soprano's A2P SMS automation integrated with HR software to send shift offers and confirmations. This reduced scheduling time, improved shift coverage, and cut costs. The council now fills vacancies quickly and keeps staff contact data accurate.
ubisend helped Breckland Council automate customer service with a chatbot named Bobbie. The council faced over 9,000 enquiries per month,... with only two staff for live chat and email. Bobbie now answers 80% of enquiries, freeing up 80% of live chat staff time. 70% of customers find answers helpful, and 99% are happy with the chatbot. The council aims to expand chatbot use and add voice features for phone enquiries.
Acorn Compliance
- Information Technology And Services
- Small
UK
Soprano's conversational AI chatbot helped Acorn Compliance save over 2,700 hours. The AI-powered bot automated routine tasks and reduced manual... work. Acorn Compliance used the platform to handle customer enquiries and streamline workflows. The solution cut inbound enquiries by 85%. This improved efficiency and freed up staff for higher-value work.
A global information technology organisation based in France
- Information Technology And Services
SaaS chatbot by ubisend helped a global information technology organisation in France with over 120,000 employees. The client wanted full... control over their chatbot's design to match their brand. ubisend created MyBot, a user interface for easy chatbot customization. Clients can now change colors, logos, and messages without developer help. This improved branding and user experience. More features were added based on client feedback, making the chatbot even more flexible.
Rytrack Solutions
- Information Technology And Services
ubisend helped Rytrack Solutions, a London-based chatbot agency, find their niche in the chatbot market. Rytrack Solutions used ubisend's platform... to build chatbots for non-profits, public sector, and education organizations. The platform's partner support, frequent feature updates, and conversation builder made implementation easy. Rytrack Solutions quickly built chatbots for themselves and clients, measuring key metrics and exploring new revenue models. The ubisend partnership enabled Rytrack Solutions to compete with larger competitors and grow their business.
Retail Case Studies and Customer Success Stories with Soprano Connect
A retail company
- Retail
- Medium
Soprano GAMMA helped a retail company improve employee productivity. The company had over 30 technicians handling meter issues in several... cities. Before, support calls and SMS job notifications were often delayed or missed. With Soprano GAMMA, jobs are broadcast to the right technicians using workflow messaging and mobile forms. Technicians can claim jobs, update status, and close out tasks in real time. This reduced wasted time, improved job tracking, and cut machine downtime.
Soprano Connect helped a major eCommerce company in Asia improve operational efficiency. The company needed to scale its messaging platform... for reliable SMS delivery of marketing and promotional messages. Soprano’s HTTP API unified messaging across departments, streamlining external communications. The solution was easy to implement and required minimal training, saving time. The platform also provided better insights for business decisions.
Education Case Studies and Customer Success Stories with Soprano Connect
Plumpton Education Community
- Education
- Medium
Australia
Plumpton Education Community used Soprano’s messaging solutions to improve communication. The case study highlights how the school enhanced its ability... to reach students and staff. Soprano’s platform made it easier to send important updates quickly. The solution helped streamline school communications. The video shares insights and success stories from the implementation.
ubisend built a custom chatbot for Agylia to support 6. 5 million unpaid carers in the UK. Agylia needed to...help carers who often feel isolated and untrained. The chatbot uses AI and NLP to understand carers' needs and suggest personalized learning paths. It collects information, scores the severity of conditions, and delivers targeted microlearning content. The solution makes it easy for carers to get the right support quickly.
South East Coast Ambulance Service (SECAmb)
- Hospital & Health Care
- Large
Crawley, UK
Soprano and BT provided a smart messaging solution to South East Coast Ambulance Service (SECAmb). The system sends SMS updates... to callers after an ambulance is dispatched. Callers can reply to cancel if the ambulance is no longer needed. This helps SECAmb reroute ambulances faster and save resources. The solution saved the Trust about £400,000 in legal and insurance costs. It also improved emergency response times for critical patients.
One of the biggest healthcare networks in the world
- Hospital & Health Care
- Very Large
Soprano Connect helped one of the world's largest healthcare networks improve patient response rates. The organization faced high missed appointment... rates, costing up to $280K for surgical appointments. Soprano integrated its 2-way SMS reminder system with over 250 third-party applications using secure APIs. This streamlined appointment confirmations and rebookings. The solution reduced inefficiencies and helped maximize resource use in patient care.
Pharmaceuticals Case Studies and Customer Success Stories with Soprano Connect
global pharmaceutical company
- Pharmaceuticals
ubisend built a custom HR chatbot for a global pharmaceutical company with over 5,700 employees in 30+ countries. The HR team... struggled to answer many employee questions across multiple sites. ubisend created a single chatbot that delivers location-specific answers and supports company-wide FAQs. The chatbot launched at three sites and quickly expanded to a fourth. The company can now add new locations easily and plans to integrate with Workday. The chatbot helps employees get fast answers and reduces HR workload.
ubisend automated the employee onboarding process for a global pharmaceutical company with over 5,700 employees. The company faced a complex,... evolving onboarding workflow that slowed HR and management. ubisend's chatbot platform replaced manual form processing with a conversational workflow, integrating with spreadsheets for real-time data. Management now reviews completed forms in minutes, not hours. The solution reduced admin workload and improved onboarding speed.
Design Case Studies and Customer Success Stories with Soprano Connect
Archant
- Media
ubisend built a fully custom chatbot for Archant, a UK media group with over 160 years of newspaper archives. Archant wanted to... digitize millions of old articles and make them accessible through an AI-driven, voice-activated chatbot. The project aimed to turn fragile paper archives into a digital asset and create new revenue streams. With Google funding, ubisend and Archant developed Local Recall, transforming 700,000 pages and 14 million articles into a searchable, conversational tool. This innovation helped Archant preserve history and explore new business opportunities.
Hospitality Case Studies and Customer Success Stories with Soprano Connect
Edyn Group
- Hospitality
Ubisend helped Edyn Group solve HR inbox overload with a multilingual HR chatbot. Edyn Group's HR team supports a large,... multinational workforce across four countries. The chatbot, Buddy, answers questions in multiple languages and gives location-specific answers by integrating with XCD HRMS. Only 13 human fallbacks occurred out of 200 regular users in a year. 15.4% of messages are handled outside office hours, reducing repetitive questions and giving staff real-time support.
Construction Case Studies and Customer Success Stories with Soprano Connect
UK-based highway maintenance provider
- Construction
Ubisend helped a UK-based highway maintenance provider automate HR support for their site-based staff. The HR chatbot works on phones... and tablets, making it easy for employees to get answers and access documents anytime. The chatbot handles 48% of messages outside working hours, reducing pressure on HR. Staff can submit feedback through the chatbot, and HR can review it easily. The solution saves HR time and improves employee experience.
Apparel & Fashion Case Studies and Customer Success Stories with Soprano Connect
A premium retail brand leader in fashion and style
- Apparel & Fashion
- Large
Soprano’s API integrated with a leading fashion retailer’s marketing system. The retailer needed a faster way to reach customers and... boost sales. They replaced print ads with SMS campaigns, sending mobile flyers with call-to-action links. SMS had a higher open rate than email and drove more customers to the promotional page. The retailer could track campaign results and saw stronger consumer loyalty.
Jim Rowe-bot used the ubisend chatbot platform to build advanced, custom chatbots for their clients. They needed a flexible, cost-effective... solution that could scale and integrate with other software. With ubisend, they quickly created a chatbot for a client handling over 5,000 virtual events yearly. The chatbot reduced manual customer service work and cut costs. Within 4 weeks, the chatbot met both main goals. By 12 weeks, 51% of messages were answered automatically, showing strong results.
