Customer stories

Product Business Settings

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care industries and is widely used by Small Business, Large Enterprise, and Enterprise.

Integrations

Marketing Data Intelligence
Live Chat
Data Management Platform
Chatbot

Yext Platform Product Overview

Yext transforms how multi-location brands manage their digital presence. As a leader in the digital presence platform space, Yext empowers businesses to control their brand and local presence across various digital channels. The platform's AI-powered tools enhance efficiency, enabling real-time, data-driven decisions. With Yext, brands can ensure they appear wherever customers are searching, making it a crucial tool for businesses aiming to stand out in competitive markets. The platform's ability to scale workflows from a single interface offers unmatched performance, making it an essential asset for managing both global brands and local outlets effectively.

How satisfied the customers are with Yext Platform use-cases

Reviews

"Being able to answer patients’ questions online is key, for both our doctors and our patients." - Brian Carty
"Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days." - Nitin Manhar Dhamelia

Yext Platform Customer Insights, Testimonials and Case Studies

Why is Yext Platform the best choice for Engagement Management?

How does Yext Platform address your Communication Management Challenges?

What solutions does Yext Platform provide for Rating And Review Management?

How does Yext Platform address your Social Media Management Challenges?

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

BrightLocal, Store Locator Platforms, StoreRocket and Uberall are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Brian Carty

Chief Marketing Officer

Steward

Being able to answer patients’ questions online is key, for both our doctors and our patients. Testimonial By Brian Carty
Yext Platform testimonial

Nitin Manhar Dhamelia

Group Omni-Search Best Practice Manager

Belron

Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days. Testimonial By Nitin Manhar Dhamelia
Yext Platform testimonial

Joe Sloan

Digital Marketing Manager

Challenger School

No matter where a parent is coming from — whether they have done a Google search or found us through the Yellow Pages — we know we have the same messaging and that we’re directing them towards the correct page on our website. That’s all thanks to Yext. Testimonial By Joe Sloan
CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Brian Carty

Chief Marketing Officer

Steward

Being able to answer patients’ questions online is key, for both our doctors and our patients. Testimonial By Brian Carty
Yext Platform testimonial

Nitin Manhar Dhamelia

Group Omni-Search Best Practice Manager

Belron

Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days. Testimonial By Nitin Manhar Dhamelia
Yext Platform testimonial

Joe Sloan

Digital Marketing Manager

Challenger School

No matter where a parent is coming from — whether they have done a Google search or found us through the Yellow Pages — we know we have the same messaging and that we’re directing them towards the correct page on our website. That’s all thanks to Yext. Testimonial By Joe Sloan

The Gym Group - Retail

Yext helped The Gym Group manage online listings and reviews for over 240 UK gym locations. The Gym Group faced challenges with outdated listings and 40,000 unanswered reviews, hurting visibility and... engagement. After adopting Yext Reviews and Listings, a four-person team responded to 44,000 reviews in five weeks. The platform enabled automatic updates to 50+ digital endpoints, ensuring consistent and accurate information. The Gym Group saw a 374% growth in five-star ratings and 23% year-over-year growth in clicks.

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La Poste - Transportation/trucking/railroad

Yext helped La Poste automate updates for 35,000 contact points. This improved digital visibility and search ranking. La Poste reached 550 million Google views and saw an 11.5% increase in customer s...atisfaction. The solution made it easier for customers to find locations and services. Yext enabled fast deployment of local and service pages at scale.

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SureFire Local - Marketing And Advertising

Yext helps SureFire Local manage online listings, boost reputation, and drive search discoverability. SureFire Local needed a single solution to let customers update local listings without using many... systems. Yext's APIs let SureFire Local automate listings management and improve efficiency. Customers can update their listings in real time through SureFire Local's dashboard. Yext's Publisher Network gives SureFire Local's customers access to over 200 publishers. This helps SureFire Local's customers improve their Google search traffic and online visibility.

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Salvatore's Pizza - Food & Beverages

Yext helped Salvatore's Pizza manage its online presence as it grew to over 30 locations. The brand faced challenges with inaccurate listings and outdated menu information, which hurt search visibili...ty and online orders. Using the Yext platform, Salvatore's updated business details and menu items across 175 digital services, including Google and Facebook. This improved their search rankings and made it easier for customers to find accurate information. The solution led to more online orders and better customer experiences.

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Lulu Press - Publishing

Yext Search helps Lulu Press improve digital presence management for self-publishers. Lulu needed a way to give customers quick access to videos, articles, and guides about publishing. With Yext, Lul...u built a strong onsite search that shows the right content at the right time. Customers now find answers faster and need less support. Lulu reduced support tickets and made it easier for creators to get help on their own.

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Ochsner Health - Hospital & Health Care

Yext Knowledge Graph helped Ochsner Health automate and centralize data for over 5,000 providers across 46 hospitals and 370 urgent care centers. Before Yext, Ochsner managed provider data manually w...ith siloed sources and no automation. With Yext, they now power "Find a doctor" and location searches with real-time, structured data. The platform improved workflow automation and data accuracy. Ochsner's digital team says Yext makes search smarter and delivers the most relevant results for patients.

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Link Facebook Account with Yext

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Peers used Yext Platform for engagement management and advertisement

Yext Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (43)
Analytics

4.19/5

Read Reviews (222)
Custom Reports

3.91/5

Read Reviews (473)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (43)
Analytics

4.19/5

Read Reviews (222)
Custom Reports

3.91/5

Read Reviews (473)

Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Yext, Inc. News

Company
 

Yext CEO Withdraws Non-Binding Acquisition Proposal; Company Intends to Repurchase $150 Million of Common Stock Through Self-Tender Offer

Yext CEO Michael Walrath has withdrawn his proposal to acquire all outstanding shares due to financing issues. Instead, Yext plans a $150 million self-tender offer for its common stock, expected to commence in February 2026. The offer's specifics will depend on market conditions, and Yext may use debt financing. The company remains focused on leveraging AI for brand visibility.

Product
 

Yext predicts AI will redefine online discovery by 2026

Yext forecasts a significant transformation in online discovery by 2026, driven by AI search tools and growing consumer trust in AI recommendations. The company highlights a shift from traditional search results to AI-generated summaries and personalized recommendations. Yext emphasizes the need for structured data and verified knowledge to enhance AI interactions, predicting that websites will serve more as data sources for AI systems.

Product
 

Yext Deprecates Legacy Tool, Rolls Out Modular Features in Mobile-First Platform Revamp

Yext has deprecated its Knowledge Assistant tool and introduced new modular features in its digital experience platform. The update includes a user-editable schema for technical SEO, a starting location for map-based locator pages, and a customizable banner section, aligning with Yexts shift towards a mobile-first, modular web architecture.

Executive
 

Yext (YEXT): Evaluating Valuation After Strategic Leadership Hire and Global Expansion Push

Yext has appointed Wendi Sturgis as Senior Vice President International to drive growth in the EMEA region. This strategic leadership hire aligns with Yext's global expansion efforts. The company is experiencing a significant increase in share price and total shareholder return, driven by digital innovation and new product launches like Yext Scout. Despite its high price-to-earnings ratio, Yext is considered undervalued with a fair value estimate of $9.44.

Yext, Inc. Profile

Company Name

Yext, Inc.

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

1001-5000

Social

Financials

SERIES F