Punchh Platform Overview

Punchh enhances restaurant loyalty through its specialized software, enabling brands to create omnichannel loyalty programs. This platform supports both in-store and online interactions, fostering customer engagement and retention. Restaurants use Punchh to tailor marketing strategies, leveraging data intelligence to understand customer preferences and behaviors. This capability allows for personalized promotions and rewards, driving repeat visits and increasing customer lifetime value. A unique feature is its seamless integration across various touchpoints, ensuring a consistent customer experience. Businesses benefit from actionable insights, optimizing marketing efforts and strengthening customer relationships in the competitive restaurant industry.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Punchh Platform.

Other use cases:

  • Campaign Management
  • Social Media Analytics
  • Segmentation And Targeting
  • Digital Marketing
  • Promotion Management
  • Customer Feedback Management
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Punchh Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Launch New Products
  • Improve ROI
  • Increase Average Basket Value
  • Improve Consistency
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Punchh Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Punchh Platform works with different mediums / channels such as Mobile. Promotions. Offline etc.

Punchh Platform's features include Personalization, Rewards, Gamification, etc. and Punchh Platform support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Punchh Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Categories: Customer Loyalty Program , Mobile Marketing...." Peer review

Punchh Platform, OWOX, Everflow, Upwave, CB Insights, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Punchh-platform is an AI-powered customer loyalty and engagement software. Marketers are empowered to target customers with timely personalized offers and campaigns.

Popular Business Setting

for Punchh Platform

Top Industries

  • Marketing and Advertising
  • Restaurants

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Punchh Platform is popular in Marketing And Advertising, and Restaurants, and is widely used by Enterprise, Small Business, and Mid Market.

Comprehensive Insights on Punchh Platform Use Cases

What Are the key features of Punchh Platform for Loyalty Management?

What solutions does Punchh Platform provide for Engagement Management?

How does Punchh Platform facilitate Lifetime Value Management?

What benefits does Punchh Platform offer for Campaign Management?

Why is Punchh Platform the best choice for Social Media Analytics?

27+ more Business Use Cases

31 buyers and buying teams have used Cuspera to assess how well Punchh Platform solved their Marketing Data Intelligence needs. Cuspera uses 889 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

Case Studies

Restaurants

CASE STUDY Jack’s Family Restaurants

Jack’s Family Restaurants used the Punchh platform to improve their loyalty program. They wanted better control over offers and more customer data. Punchh helped them personalize rewards and run targ...eted campaigns. As a result, Jack’s saw a 56% increase in year-over-year loyalty transactions and a 40% boost in retention rates. The solution also helped them understand customer behavior and improve guest experiences.

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Restaurants

CASE STUDY NORMS Restaurants

Punchh helped NORMS Restaurants launch a new loyalty program. NORMS wanted to give customers a better online ordering and pickup experience. Punchh created online ordering campaigns and in-app messag...ing for NORMS. The new program led to over 100% increase in same-store loyalty sales. NORMS also saw big gains in online loyalty sales and average check size. The solution helped NORMS keep up with customer needs and grow their business.

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Restaurants

CASE STUDY Famous Dave’s

Punchh Loyalty helped Famous Dave’s increase loyalty sales by 48% year over year. The restaurant faced challenges with capturing customer data and increasing visit frequency. Punchh provided a mobile... rewards app, POS integrations, and omnichannel engagement tools. Famous Dave’s saw a 20% increase in participation rates and a 19% increase in redemption rates. The platform enabled more personalized messaging and improved customer relationships.

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Restaurants

CASE STUDY Tropical Smoothie Cafe

Punchh helped Tropical Smoothie Cafe improve its loyalty program. The brand needed better guest engagement and a single platform for marketing and loyalty. Punchh provided a branded mobile rewards ap...p and integrated systems. The solution enabled easy earning, redeeming, and payment for members. During Tropic Fan Fest, loyalty transactions increased by 46% and 22% of guests tried a food item for the first time. Punchh supports personalized campaigns and helps drive retention and sales.

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Restaurants

CASE STUDY Zippy’s

Punchh helped Zippy’s modernize its customer loyalty program. Zippy’s wanted to increase sales after COVID-19 and improve customer experience. They used Punchh Loyalty, coupons, and a new mobile app.... The program integrated with their POS and online ordering. Zippy’s saw a 30% participation rate and a 45% increase in visits quarter over quarter. Former Senior Club members visited 14 times in six months, double the average.

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Restaurants

CASE STUDY Shane’s Rib Shack

Punchh helped Shane’s Rib Shack improve customer engagement at every stage of the customer journey. The restaurant chain used Punchh to launch a digital loyalty mobile rewards app, making it easier f...or guests to use and track rewards. The app integrated with their online ordering and POS systems, allowing for better data and targeted offers. Shane’s Rib Shack educated staff and customers about the app, leading to more app downloads and higher engagement. The company reduced days between transactions across six check-in stages and now runs digital promotions, saving on marketing costs.

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Frequently Asked Questions(FAQ)

for Punchh Platform

What is Punchh Platform?

PunchhPlatform is a loyalty and engagement platform that enables brands to deliver omnichannel customer loyalty programs instore and online. It helps to increase customer lifetime value and increase sales and revenue.

Punchh Platform helps physical retailers supercharge their in-store and online customer experience, creating data-driven, AI-powered customer experiences that build long-lasting one-to-one relationships and drive same-store sales. It integrates seamlessly with the existing systems, helping to build lasting customer loyalty that maximizes lifetime value.

Some of its features include maximizing the customer acquisition funnel using a diverse set of in-store and online engagement channels, easily manage and maintain marketing lists to ensure the integrity of the contacts and the success of the campaigns, engage the customers with a flexible, customized, and stackable loyalty programs that make earning and redeeming rewards easy and fun, reach new customers with a range of branded offers to increase engagement and conversions and many more.

What is Punchh Platform used for?

Punchh Platform is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Engagement Management and Lifetime Value Management .

What are the top features of Punchh Platform?

Personalization, Rewards and Gamification are some of the top features of Punchh Platform.

Who uses Punchh Platform?

Punchh Platform is used by Marketing And Advertising, Restaurants among other industries.

What are Punchh Platform alternatives?

OWOX, Everflow, Upwave and CB Insights are popular alternatives for Punchh Platform.

Where is Punchh Platform located?

Punchh Platform is headquartered at San Mateo, California.
lightning

Peers used Punchh Platform for loyalty management and engagement management

Punchh Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (63)
Analytics

4.58/5 ★

Read Reviews (69)
Custom Reports

4.30/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (63)
Analytics

4.58/5 ★

Read Reviews (69)
Custom Reports

4.30/5 ★

Read Reviews (109)

Software Failure Risk Guidance

?

for Punchh Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Punchh Platform

Punchh, Inc. News

Fast Casual Frontrunners: PAR Punchh Customers Shaking Up the Industry in 2024

Fast Casual recently announced the winners of its annual Top Movers and Shakers award. According to the publication, in 2024 they recognized 75 brands and 25 leaders, who are propelling the fast casual industry forward.   We are very excited to be partnering with 25 of these outstanding brands and five esteemed top executives who won... Read more »

The post Fast Casual Frontrunners: PAR Punchh Customers Shaking Up the Industry in 2024 appeared first on Punchh.

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Drive Maximum ROI through Natively Integrated Ordering and Loyalty

In a world where convenience reigns supreme and customer loyalty is the holy grail of success, restaurants are facing a delicious dilemma: how to keep up with the digital revolution while keeping diners coming back for more. Enter the game-changer: natively integrated online ordering and loyalty programs. Here’s why this dynamic duo under the same... Read more »

The post Drive Maximum ROI through Natively Integrated Ordering and Loyalty appeared first on Punchh.

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Punchh, Inc. Profile

Company Name

Punchh, Inc.

Company Website

https://punchh.com/

HQ Location

San Mateo, California

Employees

251-500

Social

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Financials

SERIES B