Punchh Platform Overview

Punchh enhances restaurant loyalty through its specialized software, enabling brands to create omnichannel loyalty programs. This platform supports both in-store and online interactions, fostering customer engagement and retention. Restaurants use Punchh to tailor marketing strategies, leveraging data intelligence to understand customer preferences and behaviors. This capability allows for personalized promotions and rewards, driving repeat visits and increasing customer lifetime value. A unique feature is its seamless integration across various touchpoints, ensuring a consistent customer experience. Businesses benefit from actionable insights, optimizing marketing efforts and strengthening customer relationships in the competitive restaurant industry.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Punchh Platform.

Other use cases:

  • Campaign Management
  • Social Media Analytics
  • Segmentation And Targeting
  • Digital Marketing
  • Promotion Management
  • Customer Feedback Management
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Punchh Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Launch New Products
  • Improve ROI
  • Increase Average Basket Value
  • Improve Consistency
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Punchh Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Punchh Platform works with different mediums / channels such as Mobile. Promotions. Offline etc.

Punchh Platform's features include Personalization, Rewards, Gamification, etc. and Punchh Platform support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Punchh Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Punchh headquartered in San Mateo offers digital marketing for physical retailers, combining AI and machine learning technologies, and a mobile-first approach designed to increase customer lifetime value...." Peer review

Punchh Platform, Everflow, Affinio, beckon, Crunchbase Enterprise, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Punchh-platform is an AI-powered customer loyalty and engagement software. Marketers are empowered to target customers with timely personalized offers and campaigns.

Popular Business Setting

for Punchh Platform

Top Industries

  • Marketing and Advertising
  • Restaurants

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Punchh Platform is popular in Marketing And Advertising, and Restaurants, and is widely used by Enterprise, Small Business, and Mid Market.

Punchh Platform Customer wins, Customer success stories, Case studies

How does Punchh Platform address your Loyalty Management Challenges?

How can Punchh Platform enhance your Engagement Management process?

Why is Punchh Platform the best choice for Lifetime Value Management?

How does Punchh Platform address your Campaign Management Challenges?

Why is Punchh Platform the best choice for Social Media Analytics?

31 buyers and buying teams have used Cuspera to assess how well Punchh Platform solved their Marketing Data Intelligence needs. Cuspera uses 889 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

 

Mr. Pickles Expands PAR Technology Partnership With New Loyalty and Ordering Platform - The Wise Marketer

Mr. Pickles has expanded its partnership with PAR Technology by adopting a new loyalty and ordering platform. This collaboration enhances Mr. Pickles' customer engagement capabilities through advance...d technology solutions.

Read more →
 

Krystal Restaurants picks PAR Punchh solution to power loyalty programme Club Krystal

Krystal Restaurants has selected PAR Punchh to power its new loyalty program, Club Krystal. This program aims to deliver personalized savings and rewards across Krystal's nearly 300 locations. The Pu...nchh platform, part of the broader PAR Engagement suite, supports over 275 restaurant brands globally, enhancing guest engagement through personalized experiences and seamless scaling.

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Saladworks - Restaurants

Punchh Loyalty helped Saladworks boost loyalty sales by 84% year-over-year. The restaurant used Punchh's mobile app, coupons, and surveys to create personalized guest experiences. Integrations with Q...u POS and online ordering supported a seamless digital journey. Referrals increased 106% quarter-over-quarter, and loyalty retention reached 47%. Saladworks used data-driven campaigns and omnichannel marketing to drive engagement and brand advocacy.

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MOOYAH Burgers, Fries & Shakes - Restaurants

Punchh helped MOOYAH Burgers, Fries & Shakes boost loyalty sales by 24% year-over-year. The restaurant used Punchh's loyalty platform, mobile app, and integrations with Olo and Brink to improve digit...al ordering and customer engagement. MOOYAH saw a 57% increase in online sales and a 24% rise in average order value. The solution enabled curbside pickup, digital fundraising, and targeted promotions. MOOYAH increased loyalty participation and visits, driving strong growth during the pandemic.

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Huck’s - Retail

PAR Punchh helped Huck’s launch the Huck’s Bucks Bigg Rewards loyalty program. The program drove 20,000 signups at launch and tripled the goal for online ordering through the app. Customers now get p...ersonalized offers and rewards in-store, at the pump, and online. The mobile app integrates with POS and age validation for special offers. Employee engagement and digital campaigns boosted participation and customer value.

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Genghis Grill - Restaurants

Punchh Loyalty helped Genghis Grill boost offer redemptions by 90%. The restaurant chain faced low loyalty participation and a hard-to-use POS-based program. Punchh migrated 1.2 million guests to a n...ew omnichannel loyalty platform with mobile app, web, and in-store channels. Genghis Grill saw loyalty check-ins rise quarter over quarter and surpassed industry average participation rates in six months. The new dashboard made it easy to track customer behavior and run promotions.

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Frequently Asked Questions(FAQ)

for Punchh Platform

What is Punchh Platform?

PunchhPlatform is a loyalty and engagement platform that enables brands to deliver omnichannel customer loyalty programs instore and online. It helps to increase customer lifetime value and increase sales and revenue.

Punchh Platform helps physical retailers supercharge their in-store and online customer experience, creating data-driven, AI-powered customer experiences that build long-lasting one-to-one relationships and drive same-store sales. It integrates seamlessly with the existing systems, helping to build lasting customer loyalty that maximizes lifetime value.

Some of its features include maximizing the customer acquisition funnel using a diverse set of in-store and online engagement channels, easily manage and maintain marketing lists to ensure the integrity of the contacts and the success of the campaigns, engage the customers with a flexible, customized, and stackable loyalty programs that make earning and redeeming rewards easy and fun, reach new customers with a range of branded offers to increase engagement and conversions and many more.

What is Punchh Platform used for?

Punchh Platform is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Engagement Management and Lifetime Value Management .

What are the top features of Punchh Platform?

Personalization, Rewards and Gamification are some of the top features of Punchh Platform.

Who uses Punchh Platform?

Punchh Platform is used by Marketing And Advertising, Restaurants among other industries.

What are Punchh Platform alternatives?

Everflow, Affinio, Beckon and Crunchbase Enterprise are popular alternatives for Punchh Platform.

Where is Punchh Platform located?

Punchh Platform is headquartered at San Mateo, California.
lightning

Peers used Punchh Platform for loyalty management and engagement management

Punchh Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (63)
Analytics

4.58/5 ★

Read Reviews (69)
Custom Reports

4.30/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (63)
Analytics

4.58/5 ★

Read Reviews (69)
Custom Reports

4.30/5 ★

Read Reviews (109)

Software Failure Risk Guidance

?

for Punchh Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Punchh Platform

Punchh, Inc. News

Product

Stop Loyalty Fraud Before It Starts: How PAR Engagement Protects Your Program and Your Bottom Line

Punchh's PAR Engagement platform enhances loyalty program security with new features like Advanced Authentication, which uses secure one-time codes and magic links to prevent fraud. These updates, launching in July 2025, aim to protect revenue and guest data by reducing duplicate accounts and preventing abuse of sign-up offers, birthday rewards, and promo codes.

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Product

Introducing PAR Engagement: One Unified Cloud for Every Guest Experience

PAR Technology launched PAR Engagement, a unified cloud platform for enterprise restaurants. The solution integrates Punchh Loyalty, advanced marketing, guest data, and PAR Ordering into a single ecosystem. Punchh Loyalty now features deeper marketing and ordering integration, new membership tiers, and AI-driven rule activation, enabling restaurants to streamline operations and deliver personalized guest experiences.

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Punchh, Inc. Profile

Company Name

Punchh, Inc.

Company Website

https://punchh.com/

HQ Location

San Mateo, California

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B