Gong Overview
This is a summary of the comprehensive capabilities and benefits of Gong based on over 23878 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Gong, Chorus by ZoomInfo, Salesken, Jiminny, Wingman, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Gong is right for your needs? Our Cuspera AI engine can evaluate how Gong fits your specific business needs, industry, and context. Get your personalized assessment report today.
Gong supports business activities such as:
- Sales Call Management
- Call Coaching
- Deal Analytics & Insights
- Sales Rep Engagement
- Training & Onboarding
Gong can help you with many business goals, such as Increase Sales & Revenue, Achieve Consistent Sales Process, Improve Pipeline Visibility, Improve Sales Team Effectiveness, Adopt Sales Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Gong's capabilities include Recording, Voice Transcription, Alerts: Popups & Notifications, etc.
Gong was founded in 2015. Computer Software Vertical is its biggest customer base.
Reviews
"Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, l...isten to your peers, and leave with a new perspective on how to innovate your sales game. " - Anna Phalen
Cuspera Reviews
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities peers achieved using Gong.
Use Cases
Peers recommend Sales Call Management , Call Coaching , Deal Analytics & Insights , as the business use cases that they have been most satisfied while using Gong.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls |
4.07/5 ★ |
"...I have used other call recordings, but never found them intuitive or easy to use...." Peer review by Lisa W., Account Executive, Computer Software |
| call transcription |
4.58/5 ★ |
"...The ability to listen to your own calls with a transcript is really helpful...." Peer review by Wilson L, Account Executive |
| call scoring |
5.00/5 ★ |
"...We are focusing on coaching and Gong is helping us to define a good call, score it, and coach on it in one place...." Peer review by Susan G, Manager Training and Sales Enablement |
| call analytics |
4.94/5 ★ |
"...I like the call stats and analysis - topical points of interest and being able to visualize my habits and patterns...." Peer review by G2 User |
| Call Coaching with Phone Calls |
4.91/5 ★ |
"...This also allows for my manager to listen to my calls and have great coaching opportunities...." Peer review by Nick M |
| Deal Analytics & Insights |
5.00/5 ★ |
"...Deal Intelligence helps sales teams better team-sell...." Testimonial by Mike Bullard, Mid-Market Sales Manager, Mid-Market Sales Manager |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls |
4.07/5 ★ |
"...I have used other call recordings, but never found them intuitive or easy to use...." Peer review by Lisa W., Account Executive, Computer Software |
|
| call transcription |
4.07/5 ★ |
| call scoring |
4.07/5 ★ |
| call analytics |
4.07/5 ★ |
| Call Coaching with Phone Calls |
4.91/5 ★ |
"...This also allows for my manager to listen to my calls and have great coaching opportunities...." Peer review by Nick M |
|
| Deal Analytics & Insights |
5.00/5 ★ |
"...Deal Intelligence helps sales teams better team-sell...." Testimonial by Mike Bullard, Mid-Market Sales Manager, Mid-Market Sales Manager |
|
55+ more Business Use Cases
Our AI advisor, Wyz, harnessed 23878 insights from peers and experts to help you assess how these Gong use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game. |
|
I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter |
|
|
Gong is a linchpin in ensuring the success of our sales strategy. It has changed the way we go to market. Testimonial By David Ellis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anna Phalen VP Sales & Account Management Jellyvision |
Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game. |
|
Michaela Brady-Hunter Account Executive Anyperk |
I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter |
|
David Ellis Sales Director |
Gong is a linchpin in ensuring the success of our sales strategy. It has changed the way we go to market. Testimonial By David Ellis |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Plate IQRead More |
|
Case Study SendosoRead More |
|
Case Study AppenRead More |
Frequently Asked Questions(FAQ)
for Gong
What is Gong?
What is Gong used for?
What are the top features of Gong?
Who uses Gong?
What are Gong alternatives?
Where is Gong located?
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Gong to Increase sales & revenue and achieve consistent sales process
Gong Alternatives
Peer and Expert Opinion on Features
for Gong
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (2305) |
| Voice transcription | Read Reviews (160) |
| Alerts: popups & Notifications | Read Reviews (114) |
| SEO | Read Reviews (105) |
| Personalization | Read Reviews (86) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (2305) |
| Voice transcription | Read Reviews (160) |
| Alerts: popups & Notifications | Read Reviews (114) |
| SEO | Read Reviews (105) |
| Personalization | Read Reviews (86) |
IT and Other Capabilities
for Gong
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2832) |
| Data Export | Read Reviews (2503) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2832) |
| Data Export | Read Reviews (2503) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (630) |
| Chat Support | Read Reviews (317) |
| Phone Support | Read Reviews (1472) |
| 24/7 Support | Read Reviews (3541) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (630) |
| Chat Support | Read Reviews (317) |
| Phone Support | Read Reviews (1472) |
| 24/7 Support | Read Reviews (3541) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Vendor Profile Details
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
SERIES E
Get a personalised risk report for Gong
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Gong may get in touch with you regarding your request.
Request Custom Quote
Gong will get in touch with you regarding your request.