Gong Overview
Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.
Use Cases
Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.
Gong Use-Cases and Business Priorities: Customer Satisfaction Data
Gong works with different mediums / channels such as Phone Calls.
Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.
Reviews
"The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on." - Natalie Lebow
Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Gong Customer wins, Customer success stories, Case studies
Why is Gong the best choice for Sales Call Management?
How does Gong address your Call Coaching Challenges?
What benefits does Gong offer for Deal Analytics & Insights?
What benefits does Gong offer for Sales Rep Engagement?
How efficiently Does Gong manage your Onboarding?
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
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I've been able to change the trajectory of deals to a win just by using Gong to listen in on calls. I do this at my convenience, even during my daily commute to work. Testimonial By Marc Medrano |
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Without Gong, we wouldn’t know what works and what doesn’t work in the field. Having insight into our customer interactions allows us to understand how the buyer’s perception of our product and positioning are evolving. Gong allows us to build the repeatable, reliable sales motion necessary for hyp...ergrowth. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Natalie Lebow Sales Productivity Manager Greenhouse Software |
The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
|
Marc Medrano Vice President Sparkcentral |
I've been able to change the trajectory of deals to a win just by using Gong to listen in on calls. I do this at my convenience, even during my daily commute to work. Testimonial By Marc Medrano |
|
Armen Zildjian VP Sales DRIFT |
Without Gong, we wouldn’t know what works and what doesn’t work in the field. Having insight into our customer interactions allows us to understand how the buyer’s perception of our product and positioning are evolving. Gong allows us to build the repeatable, reliable sales motion necessary for hyp...ergrowth. |
Docusign Selects Gong Revenue AI Operating System to Accelerate Sales Productivity and Drive Strategic Growth
Read more →Zendesk Selects Gong Revenue AI Platform to Accelerate its Go-to-Market Transformation ...
Read more →Zendesk Selects Gong Revenue AI Platform to Accelerate its Go-to-Market Transformation as it Introduces New AI Offerings
Read more →Egnyte - Content Services And Collaboration Software
Read more →Eftsure - Software
Read more →Drip - ECommerce Technology
Read more →Global capital market research firm PitchBook is 10x more efficient with Gong
Frequently Asked Questions(FAQ)
for Gong
What is Gong?
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
What is Gong used for?
What are the top features of Gong?
Who uses Gong?
What are Gong alternatives?
Where is Gong located?
Peers used Gong for sales call management and call coaching
Gong Competitors
Gong Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Gong Integrations
Gong integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gong
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Gong.io Inc News
Gong Unveils AI to Orchestrate Go-to-Market Workloads
Gong has introduced new AI capabilities within its Revenue AI Operating System, designed to enhance go-to-market strategies for revenue teams. The Gong Orchestrate solution aims to unify data, workflows, and actions, improving sales productivity and decision-making. New features include AI agents like AI Ask Anything and AI Deep Researcher, which provide comprehensive insights. Additionally, Gong's MCP support integrates with platforms like Microsoft Dynamics 365 and Salesforce, enabling seamless data flow and enhanced AI interoperability.
Gong Celebrates new RevOps features
Gong Celebrates new RevOps features
Gong Introduces Model Context Protocol (MCP) Support to Unify Enterprise AI Agents from Hubspot, Microsoft, Salesforce, and Others
Gong has introduced Model Context Protocol (MCP) support to enhance interoperability among AI agents from platforms like Hubspot, Microsoft, and Salesforce. This initiative allows seamless data and workflow integration, enabling revenue teams to leverage Gong's AI capabilities across various enterprise systems. The MCP Gateway and Server facilitate two-way intelligence flow, enhancing revenue operations and decision-making.
Transform your sales reps productivity with AI in 2025
Gong's Revenue AI platform enhances sales productivity by prioritizing tasks based on customer interaction data. It automates task creation, offers real-time guidance, and integrates seamlessly with existing workflows. This AI-driven approach allows sales reps to focus on high-impact activities, improving deal velocity and win rates. Companies using Gong report significant increases in rep capacity and forecast accuracy.
Gong.io Inc Profile
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
SERIES E
