Fullstory helps WorldRemit boost conversion rates by 7%. The platform captures 20 million events daily. Over 200 employees use Fullstory to understand user behavior. WorldRemit gains clear insights t...o make better product decisions. The company moves faster and innovates at scale. Fullstory supports digital money transfer services for millions of customers.
Fullstory helps Tango improve its self-serve portal for digital rewards. Before Fullstory, Tango struggled to see where users got stuck and to connect marketing with real actions. With Fullstory's se...ssion replay, funnels, and dashboards, Tango finds friction points and fixes them fast. The team improved search for popular gift cards and tracks new features easily. Fullstory lets Tango spot bugs, resolve issues quickly, and align marketing and product teams using shared data.
Fullstory helped Finicity improve customer experience and manage sensitive data. Finicity used Fullstory's Private by Default setting to protect user information and enhance fraud detection. The plat...form replaced traditional analytics and provided better data insights. Finicity saw a 15% increase in funnel conversions. Ticket resolution time dropped by 80%.
Retail Case Studies and Customer Success Stories with FullStory
Yankee Candle
- Retail
Fullstory helped Yankee Candle improve their ecommerce site. The team used behavioral data to find where shoppers had problems. They fixed issues in search, product pages, and checkout. Fullstory mad...e it easy to see which problems mattered most. Weekly reviews led to better experiments and faster results. Yankee Candle saw smoother journeys and more profits.
Fullstory helped Mammut improve customer engagement and boost conversions on their mobile site. Mammut used Fullstory to find issues with the menu button and product filters. They moved the menu butt...on and made it easier to see. They also changed product filters to show the most used options. Mammut saw menu button clicks double and an 8% increase in mobile customer conversions.
Food & Beverages Case Studies and Customer Success Stories with FullStory
Pizza Hut
- Food & Beverages
Fullstory's behavioral data platform helped Pizza Hut improve its global customer experience. Pizza Hut needed to understand why customers behaved a certain way, not just what they did. Fullstory gav...e them deep insights into customer interactions across 110 markets. This enabled better collaboration and targeted strategies. Pizza Hut saw a 6.5% increase in total transactions after using Fullstory.
Entertainment Case Studies and Customer Success Stories with FullStory
Vivid Seats
- Entertainment
Fullstory helped Vivid Seats find hidden errors in their ticket-buying platform. The team used Session Replay and Conversions to spot eight high-priority bugs during checkout. Other monitoring tools ...missed these issues. With Fullstory, Vivid Seats fixed problems faster and stopped lost revenue. The platform improved both user experience and business results.
Fullstory Workforce helped Slalom gain clear visibility into their application usage. The platform showed which apps employees used and how often. This data empowered Slalom to make better decisions ...about software spending and roadmaps. The solution improved transparency and supported more efficient workflows.
Insurance Case Studies and Customer Success Stories with FullStory
Fortune 10 insurance provider
- Insurance
Fullstory Workforce helped a Fortune 10 insurance provider improve Salesforce support workflows. The company wanted to boost agent productivity and reduce friction in customer request management. Rem...ote work made it hard to see where agents struggled, and traditional screen recording tools raised privacy issues. Fullstory Workforce gave targeted visibility into agent behavior, respected privacy, and helped spot workflow inefficiencies. Troubleshooting time dropped, and support teams fixed issues faster.
Real Estate Case Studies and Customer Success Stories with FullStory
Wahi
- Real Estate
Fullstory helped Wahi, a Canadian real estate platform, double its conversion rate year-over-year. Wahi used Fullstory to see where users struggled in their home-buying journey. The platform gave rea...l-time insights into user behavior, letting Wahi fix issues fast. Median bug resolution time dropped to less than 48 hours. Wahi improved user journeys and increased engagement with Fullstory's analytics and session replay features.
Computer Software Case Studies and Customer Success Stories with FullStory
ServiceTitan
- Computer Software
Fullstory helped ServiceTitan, a leading SaaS provider for the trades, save over 100 hours by streamlining user behavior analysis. ServiceTitan needed better insights into user interactions across it...s complex platform. Fullstory’s Session Replay and funnel analysis tools gave ServiceTitan a unified view of user data and improved customer support. Product teams now use data to make decisions and optimize workflows.
Fullstory helped Presidio, a digital transformation leader, find and fix over 100 high-impact issues. The DX team used Fullstory to spot friction, validate impact, and prioritize fixes. With help fro...m CXperts, they tracked user journeys and tied insights to code releases. This led to a 25 bps year-over-year increase in CSAT. Presidio improved engineering focus and sped up development cycles.
Other Industry Case Studies and Success Stories with FullStory
Game Lounge
- Gaming
Fullstory helped Game Lounge improve user experience on their iGaming affiliate sites. The team used session replay and event tracking to see how users interacted with key pages. This led to a 70% dr...op in dead clicks and a 50% reduction in error clicks. Fullstory also sped up validation time for new product updates by 20%. Game Lounge now runs A/B tests more often and makes changes faster using behavioral data.
Fullstory helped Endeavour Group cut rage clicks by 27%. The team used session replay and conversion analytics to improve digital experiences. Onboarding took just 15 minutes. Fullstory integrated wi...th four platforms in their tech stack. Add to carts increased by 13%. The solution made data-driven decisions easier for over 2000 stores and hotels.
Fullstory helped Addison Lee cut booking time by 80%. The team used Fullstory to see user behavior and fix issues 67% faster. App engagement went up by 20%. The platform let staff find answers withou...t waiting for reports. Fullstory's Jira integration made it easy to raise tickets for engineers. Addison Lee improved digital customer experience and launched a new driver app.
Fullstory helped Flight Centre improve its global retail ecosystem. Flight Centre used Fullstory’s Behavioral Data Platform to understand how travel consultants use their software. The company reduce...d booking failure rates by 22% and increased usage of a key feature by 24% in three months. Session Replay and Dev Tools made it easier for teams to fix issues and improve products. Five Flight Centre teams now use Fullstory to deliver better service and increase bookings.
Fullstory helps JetBlue improve its digital experience for flight booking and check-in. JetBlue uses Fullstory to monitor key features and fix problems fast. The platform lets JetBlue see the impact ...of issues in minutes. JetBlue cut payment errors by 20%. They saved over 7 days of engineering time on data issues. Time to insight on A/B tests dropped by 50%.
StoryAI by Fullstory helped JetBlue improve digital operations. The tool uses AI to summarize user sessions and highlight where users struggle. JetBlue saved time by not watching hours of session rep...lays. The team made better decisions and fixed friction points faster. This improved the customer experience for JetBlue.
Fullstory helps DMPG measure digital experiences. DMPG calls Fullstory a leader in digital experience measurement. The partnership lets DMPG deliver better insights to clients. Fullstory's platform g...ives actionable data for digital transformation.
