Real-World Case Studies and Customer Success Stories with FullStory

Fullstory helps WorldRemit boost conversion rates by 7%. The platform captures 20 million events daily. Over 200 employees use Fullstory... to understand user behavior. WorldRemit gains clear insights to make better product decisions. The company moves faster and innovates at scale. Fullstory supports digital money transfer services for millions of customers.
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Fullstory helps Tango improve its self-serve portal for digital rewards. Before Fullstory, Tango struggled to see where users got stuck... and to connect marketing with real actions. With Fullstory's session replay, funnels, and dashboards, Tango finds friction points and fixes them fast. The team improved search for popular gift cards and tracks new features easily. Fullstory lets Tango spot bugs, resolve issues quickly, and align marketing and product teams using shared data.
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Fullstory helped Finicity improve customer experience and manage sensitive data. Finicity used Fullstory's Private by Default setting to protect user... information and enhance fraud detection. The platform replaced traditional analytics and provided better data insights. Finicity saw a 15% increase in funnel conversions. Ticket resolution time dropped by 80%.
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Fullstory helped Yankee Candle improve their ecommerce site. The team used behavioral data to find where shoppers had problems. They... fixed issues in search, product pages, and checkout. Fullstory made it easy to see which problems mattered most. Weekly reviews led to better experiments and faster results. Yankee Candle saw smoother journeys and more profits.
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Fullstory helped Mammut improve customer engagement and boost conversions on their mobile site. Mammut used Fullstory to find issues with... the menu button and product filters. They moved the menu button and made it easier to see. They also changed product filters to show the most used options. Mammut saw menu button clicks double and an 8% increase in mobile customer conversions.
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Fullstory's behavioral data platform helped Pizza Hut improve its global customer experience. Pizza Hut needed to understand why customers behaved... a certain way, not just what they did. Fullstory gave them deep insights into customer interactions across 110 markets. This enabled better collaboration and targeted strategies. Pizza Hut saw a 6.5% increase in total transactions after using Fullstory.
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Fullstory helped Vivid Seats find hidden errors in their ticket-buying platform. The team used Session Replay and Conversions to spot... eight high-priority bugs during checkout. Other monitoring tools missed these issues. With Fullstory, Vivid Seats fixed problems faster and stopped lost revenue. The platform improved both user experience and business results.
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Fullstory Workforce helped Slalom gain clear visibility into their application usage. The platform showed which apps employees used and how... often. This data empowered Slalom to make better decisions about software spending and roadmaps. The solution improved transparency and supported more efficient workflows.
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Fullstory Workforce helped a Fortune 10 insurance provider improve Salesforce support workflows. The company wanted to boost agent productivity and... reduce friction in customer request management. Remote work made it hard to see where agents struggled, and traditional screen recording tools raised privacy issues. Fullstory Workforce gave targeted visibility into agent behavior, respected privacy, and helped spot workflow inefficiencies. Troubleshooting time dropped, and support teams fixed issues faster.
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Fullstory helped Wahi, a Canadian real estate platform, double its conversion rate year-over-year. Wahi used Fullstory to see where users... struggled in their home-buying journey. The platform gave real-time insights into user behavior, letting Wahi fix issues fast. Median bug resolution time dropped to less than 48 hours. Wahi improved user journeys and increased engagement with Fullstory's analytics and session replay features.
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Fullstory helped ServiceTitan, a leading SaaS provider for the trades, save over 100 hours by streamlining user behavior analysis. ServiceTitan needed better... insights into user interactions across its complex platform. Fullstory’s Session Replay and funnel analysis tools gave ServiceTitan a unified view of user data and improved customer support. Product teams now use data to make decisions and optimize workflows.
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Fullstory helped Presidio, a digital transformation leader, find and fix over 100 high-impact issues. The DX team used Fullstory to... spot friction, validate impact, and prioritize fixes. With help from CXperts, they tracked user journeys and tied insights to code releases. This led to a 25 bps year-over-year increase in CSAT. Presidio improved engineering focus and sped up development cycles.
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Fullstory helped TBC Bank, Georgia’s largest bank, improve digital banking. The bank used Fullstory’s behavioral data to find where users... got stuck. They redesigned the dashboard and made onboarding faster. Conversion rates increased by 145%. Time to task dropped by 81%. Onboarding is now three times faster. Customer trust and loyalty improved.
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Fullstory helped Game Lounge improve user experience on their iGaming affiliate sites. The team used session replay and event tracking... to see how users interacted with key pages. This led to a 70% drop in dead clicks and a 50% reduction in error clicks. Fullstory also sped up validation time for new product updates by 20%. Game Lounge now runs A/B tests more often and makes changes faster using behavioral data.
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Fullstory helped Endeavour Group cut rage clicks by 27%. The team used session replay and conversion analytics to improve digital... experiences. Onboarding took just 15 minutes. Fullstory integrated with four platforms in their tech stack. Add to carts increased by 13%. The solution made data-driven decisions easier for over 2000 stores and hotels.
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Fullstory helped Addison Lee cut booking time by 80%. The team used Fullstory to see user behavior and fix issues... 67% faster. App engagement went up by 20%. The platform let staff find answers without waiting for reports. Fullstory's Jira integration made it easy to raise tickets for engineers. Addison Lee improved digital customer experience and launched a new driver app.
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Fullstory helped Flight Centre improve its global retail ecosystem. Flight Centre used Fullstory’s Behavioral Data Platform to understand how travel... consultants use their software. The company reduced booking failure rates by 22% and increased usage of a key feature by 24% in three months. Session Replay and Dev Tools made it easier for teams to fix issues and improve products. Five Flight Centre teams now use Fullstory to deliver better service and increase bookings.
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Fullstory helps JetBlue improve its digital experience for flight booking and check-in. JetBlue uses Fullstory to monitor key features and... fix problems fast. The platform lets JetBlue see the impact of issues in minutes. JetBlue cut payment errors by 20%. They saved over 7 days of engineering time on data issues. Time to insight on A/B tests dropped by 50%.
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StoryAI by Fullstory helped JetBlue improve digital operations. The tool uses AI to summarize user sessions and highlight where users... struggle. JetBlue saved time by not watching hours of session replays. The team made better decisions and fixed friction points faster. This improved the customer experience for JetBlue.
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Fullstory helps DMPG measure digital experiences. DMPG calls Fullstory a leader in digital experience measurement. The partnership lets DMPG deliver... better insights to clients. Fullstory's platform gives actionable data for digital transformation.
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