Real-World Case Studies and Customer Success Stories with Bird Email

Binance used Bird to increase its marketing email volume by 2. 5x. The company needed to scale email campaigns without...hurting deliverability. Bird's AI warming agent and real-time reputation monitoring helped Binance ramp up volume while keeping sender reputation strong. Open and click rates stayed steady even as email volume grew. Binance avoided deliverability issues seen with other providers.
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Bird helped BukuWarung increase OTP conversion rates by 15%. BukuWarung used Bird to test and optimize OTP delivery via SMS... and WhatsApp. SMS outperformed WhatsApp, leading to a 97% delivery rate. The company now verifies over 200,000 merchants each month. Bird's platform enabled fast experimentation and cost-effective communication.
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Airwallex used Bird to boost SMS deliverability from 89. 6% to 94.4%. The company expanded SMS coverage to 30 new...countries in just 2 months. Bird automated compliance and reduced onboarding time per country from over a month to 7 days. Direct carrier connections ensured fast 2FA code delivery. Airwallex now explores automation for more processes.
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Bird helped Genesys achieve 4x more email production in just 90 days. Over 100 marketers used Bird’s no-code Email Design... System to build campaigns in 10+ languages. The platform locked down branding, reduced QA time, and enabled global collaboration. Integration with Eloqua allowed fast campaign exports and simplified quality checks. Genesys now creates on-brand, error-free emails faster and at scale.
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Aimy used Bird's automated messaging to help salons boost repeat bookings by 30%. Salons faced high no-show rates and low... rebooking. Bird enabled automated WhatsApp and SMS reminders before appointments. After visits, Aimy sent automated rebooking prompts. AI-powered offers were tailored to each customer. Salons saw fewer no-shows and more repeat bookings.
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PagerDuty uses Bird to send real-time incident notifications. Bird delivers 95% of messages in under 2 seconds. The platform provides... 99.99% uptime for SMS and voice alerts. Multi-channel failover ensures engineers get notified even if SMS fails. Bird supports global delivery in over 180 countries. PagerDuty relies on Bird for critical, time-sensitive communication.
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Bird enabled Aramex to handle 500,000 WhatsApp messages each month. The logistics company used WhatsApp automation for tracking updates, delivery... confirmations, and rescheduling. AI-powered routing helped categorize and direct inquiries to the right team. Multilingual support in Arabic and English improved customer communication. Aramex achieved 2.7x agent productivity with Bird's solution.
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Bird automated Glovo's partner onboarding using WhatsApp flows and AI document checks. Glovo needed to onboard thousands of new partners... each month. Manual processes were slow and caused errors. Bird's solution automated document submission, verification, and real-time status updates. Glovo increased onboarding efficiency by 300% with the same team size. Automated nudges reduced drop-off rates for new partners.
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Bird helped Expert connect 225+ agents with customers using WhatsApp. Expert added a WhatsApp button to product pages, letting shoppers... chat with agents in real time. This made online shopping feel more personal, like in-store visits. Expert now handles over 50,000 WhatsApp messages each month. The new system led to an 80% conversion rate from inbound leads to sales.
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Bird's AI agent helped Al Jazeera automate fact-checking on WhatsApp. The system resolved 20% of verification requests without human help.... Users submit claims and get results directly in WhatsApp. Complex cases go to human fact-checkers with AI-prepared context. This lets staff focus on the hardest misinformation cases. Response times improved and manual workload dropped.
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Bird Deliverability Analytics helped Eventbrite cut campaign seeding time from hours to minutes. The platform gave Eventbrite accurate, real-time deliverability... metrics for all teams. This improved inbox placement and reduced manual work for customer experience and email teams. Eventbrite now saves hours on email operations and tracks deliverability issues faster. Reliable metrics support better decision making and a smoother ticketing experience.
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EF English Live used Taxi for Email by Bird to speed up email campaign creation. They cut campaign build time... by 95%, going from four days to four hours. The team now sends emails in over 30 languages, including right-to-left formats, without coding. 80% of their time shifted from building to optimizing emails. Integration with their ESP and a modular email design system made collaboration easier for their global team.
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Bird helped Zillow boost email open rates by 161%. Zillow faced low open rates and emails going to spam. Bird... provided dedicated IPs, AI-optimized send times, and advanced segmentation. Inbox placement reached 99.7%. Zillow saw higher engagement and better deliverability for property alerts.
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Bird helped ComparaOnline automate lead qualification and re-engagement using WhatsApp. The company faced high friction in its car and travel... insurance sales process. Bird enabled automated reminders and centralized conversations, reducing manual work. ComparaOnline saw an 18% increase in insurance conversions. Sales reps now focus on qualified leads and engage customers across Latin America.
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Emma used PowerMTA to handle 400 million emails monthly. Their old PHP-based system could not scale with growing demand. PowerMTA... let Emma manage high email volumes with less cost and more flexibility. Emma saw a 35% annual growth rate in email messaging. The solution enabled features like retry controls and better delivery rates. Emma now supports over 45,000 organizations in 51 countries.
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Bird helped Bumrungrad International Hospital connect with 1. 1 million patients from 190 countries each year. The hospital needed secure,...omnichannel communication to serve diverse patient preferences, including WhatsApp, Line, and Facebook Messenger. Bird integrated with Salesforce, centralizing all patient interactions and ensuring compliance with healthcare regulations. After implementation, Bumrungrad no longer missed patient messages and improved response times. The hospital now offers chat in multiple languages, making patient care more accessible and efficient.
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Bird helped CARSOME boost conversions by over 10% using WhatsApp for customer communication. CARSOME achieved 60% faster response times and... improved lead management. The platform centralized all customer interactions, replacing manual and siloed processes. Automated updates and personalized messages kept customers engaged throughout their journey. CARSOME now tracks communication effectiveness and tailors messages for higher satisfaction.
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