Real-World Case Studies and Customer Success Stories with Billtrust eCommerce

Billtrust eCommerce helped Design Air, an HVAC distributor, fix their unreliable webstore. The new site improved product search, data quality,... and uptime. Customers now have 24/7 access to inventory and pricing. Design Air saw a 38% increase in webstore revenue share. Inbound calls dropped by 25%, saving time for sales and support teams.
Show More..

Billtrust helped Malin, a material handling equipment dealer, cut 90-day overdue invoices by 78%. Malin used Billtrust Invoicing, Cash Application,... AP Portal Delivery, and Collections to automate billing and payments. 91% of customers now get electronic invoices. The AR team was able to reallocate half its staff to other work. Malin reduced daily cash application time by 75%. The company managed order-to-cash operations remotely during the pandemic.
Show More..

Billtrust helped Palmer-Donavin improve their order-to-cash process. Customers can now view and pay invoices online. The new eCommerce site is... easier to use and offers chat and delivery tracking. Palmer-Donavin saw an 83% increase in site revenue and a 65% rise in logins. Orders grew by 40%. Digital invoicing led to an 83% ePresentment rate and doubled ePayments.
Show More..

Billtrust helped one of the largest plumbing and HVAC distributors in the USA automate their accounts receivable processes. The company, with... over 25,000 associates and 1,500 locations, replaced manual invoicing and cash application with Billtrust’s solutions. After implementation, cash receipts increased by 20%. Invoice match rates reached 83% for line items. The AR team now saves time and focuses on customer relationships. Automated dunning letters reduced manual work and improved audit compliance.
Show More..

Billtrust helped a leading distribution company automate accounts receivable. The company increased cash application match rates by 42%. Productivity gains... matched the work of nine full-time employees. The team handled a 22% rise in AR volumes with no new hires. Billtrust’s machine learning tools improved efficiency and team morale. Staff moved into higher-impact roles and gained better visibility into payments.
Show More..

Billtrust eCommerce helped Eckart Supply launch a modern web store. The new platform integrated with their Epicor Eclipse ERP and... showed real-time inventory and customer-specific pricing. Online sales grew from zero to $2 million per year. The web store reduced manual order calls and billing inquiries, saving up to 60 hours weekly. Customers now order online, making buying easier and faster.
Show More..

Billtrust Digital Lockbox helped Cooper Electric process emailed credit card payments. Cooper Electric saw a 671% increase in the total... dollar amount of digital payments. The number of touchless digital payments grew by 50% in one year. They saved $120,000 in credit card processing fees in 2020. Automation let employees focus on other tasks and improved PCI security. 71% of customers now get digital invoices automatically.
Show More..

Billtrust helped Dakota Supply Group modernize their accounts receivable process. DSG replaced manual invoicing and payments with Billtrust Invoicing and... a self-service portal. In the first year, DSG saved $44,000 on postage fees. Nearly $14,000 of this came from the bullpenning feature. Digital invoice adoption grew by 44%. By March 2021, 18% of receivables were collected online.
Show More..

Billtrust helped a major building products distributor cut its credit approval time from two weeks to less than a day. The company automated... collections and dispute management using Billtrust Credit and Billtrust Collections. In six months, they reduced delinquency by 31% and cut their 61+-day aging bucket by $1 million. Daily outbound calls rose 134%, and average daily contacts increased 39%. The disputed items list dropped by 50%. Revenue grew by 56% during this period.
Show More..

Billtrust helped Carter Machinery increase touchless payments by 28%. Carter Machinery used Billtrust’s digital invoicing and payments solutions to boost... electronic invoicing engagement to 76%. They improved customer communication about payment options and surcharges. ACH payments rose by 36%, reaching 82% of total payments. Card payments dropped 57% after surcharging changes. Carter Machinery preserved customer choice and managed costs more effectively.
Show More..

Blanchard Machinery used Billtrust Invoicing to improve invoice tracking and customer access. They achieved 62% electronic invoice presentment, which reduced... their days sales outstanding. Customers now have 24/7 access to invoices. After adding Billtrust Cash Application, they reached a 79% match rate. This helped them get paid faster and improved their accounts receivable process.
Show More..

Billtrust helped Blazer Electric Supply Company launch a new eCommerce webstore. Customers gained 24/7 access to inventory, order history, and... pricing from any device. The solution included real-time integration with Epicor Eclipse and features like a mobile barcode scanner and purchase order uploads. Blazer saw a 175% increase in online revenue in 2019. They maintained above average industry growth for five years.
Show More..

Billtrust Payments Network (BPN) helped Cooper Electric process emailed credit card payments. Cooper Electric needed a faster, more cost-effective way... to handle growing virtual card payments. BPN automated payment processing, saving time for the AR team. Cooper Electric saved $120,000 in annual fees. They saw a 671% increase in digital payment volume and a 50% increase in the number of digital payments in one year. Billtrust also automated digital invoice delivery to 71% of customers.
Show More..

Billtrust helped Ram Tool, a construction supply distributor, automate their accounts receivable process. Before Billtrust, Ram Tool manually processed over... 75,000 invoices monthly, taking up to three days for large deposits. With Billtrust Cash Application and Invoicing, Ram Tool reduced payment processing time by 67%. They achieved a 91% line item match rate and 40% customer adoption of the invoicing portal. The automation allowed them to reallocate staff and improve customer experience during the COVID-19 pandemic.
Show More..

Billtrust helped 84 Lumber modernize accounts receivable and collections. The company cut credit card fees by over $15M annually and... reduced postage costs by more than 50%. 84 Lumber scaled credit applications from 5,500 to 8,000 per year without hiring new staff. The digital credit application process sped up approvals and improved data accuracy. Employees now focus on higher-value work, and customers benefit from a better payment experience.
Show More..

Vulcan Materials used Billtrust to automate invoicing, cash application, and credit approvals. They moved 90% of customers to digital invoicing,... up 23% in one year. Billtrust Cash Application helped them reach an 80% cash match rate. Credit approvals now take less than a day. Their team spends less time on manual tasks and more time serving customers.
Show More..

Billtrust Invoicing and Payments helped Sunstate Equipment reach 80% digital payments in just 64 days. The company needed a secure,... fast payment remittance solution and a quick rollout. Billtrust delivered a new invoicing and payments portal ahead of schedule. Customers now have 24/7 access to invoices and can pay electronically. Sunstate also achieved over 90% match rates for RDC, lockbox, and electronic payments.
Show More..

Billtrust Digital Lockbox helped a storage solutions company automate 96% of its virtual card payments. Manual processing once took 20+... hours but now takes just 10 minutes a day. The company saved $1.8 million in 2024 by qualifying for better interchange rates. Billtrust’s platform improved cash flow and let analysts focus on strategic work. The team saw a 49% growth in virtual card payments and is ready to scale further.
Show More..

Billtrust helped Peak Industrial cut bad debt by 60%, saving $360,000 each year. The company reduced its days sales outstanding... from 38 to 20 days, freeing up $10 million in AR balance. Manual AR tasks were automated, doubling team efficiency and removing the need for extra staff. Customers now get invoices electronically and use a self-service payment portal. Billtrust’s AR automation improved cash flow, reduced support requests, and increased customer satisfaction.
Show More..

Billtrust AR solutions helped Louisiana CAT automate their order-to-cash and collections process. The company faced challenges with manual collections tracking... and a 70% reduction in their collections team during the pandemic. By using Billtrust Cash Application, Digital Lockbox, and Collections, Louisiana CAT achieved a 75% match rate for Digital Lockbox payments and delivered 71% of invoices electronically. Automated reminders improved receivables and kept cash flow steady, even with a smaller remote team.
Show More..

Billtrust helped a heavy equipment rental company automate accounts receivable across all branches. The company saved $2M annually by introducing... credit card surcharging and shifting most payments to ACH. Billtrust Collections reduced overtime and kept the team size steady, even as the business grew. Days Sales Outstanding dropped by 7 days, and 95.5% of online payments are now touchless. The AR team processes $498M in payments yearly with over 65,000 transactions.
Show More..

Billtrust helped Carter Machinery increase touchless payments from 65% to 84%. Carter Machinery used Billtrust's digital invoicing and payments solutions... to manage payment acceptance costs and keep customer payment options. ACH payments rose from 61% to 82%. The digital invoice rate increased to 76%. Surcharge fee application improved from 2% to 3%. Carter Machinery saw better policy compliance and reduced paper processing fees.
Show More..

Billtrust Digital Lockbox helped a leading US medical equipment supplier save over $2. 2 million in annual fees by automating...virtual card payment processing. The company faced high costs and manual work handling 2,500 virtual credit card payments monthly. Billtrust automated payment acceptance and optimized Level II/III data, reducing interchange fees. In 2020, they processed $219 million across 43,742 payments. Several employees were reassigned to strategic projects, boosting efficiency.
Show More..

Billtrust Invoicing and Payments helped Össur, a global leader in orthopedics, fix payment delays and improve collections. Össur faced slow... credit card and ACH payments, poor data visibility, and a hard-to-use portal. Billtrust delivered a real-time dashboard and a better customer portal in just six months. Össur now has faster collections, smoother transactions, and higher customer satisfaction. Automation and real-time updates improved cash flow and made AR operations more efficient.
Show More..

Billtrust BPN helped Natus Medical automate virtual card payments. The AR team cut manual processes by half after a smooth... implementation. In three months, Natus processed nearly 3,000 payments worth $11.8M, with 60% via virtual cards. Weekly exceptions dropped to 5-10, taking minutes instead of a full day. Staff now focus on strategic projects and gain better payment insights.
Show More..

Ambu used Billtrust Digital Lockbox to automate virtual card payment processing. They saved 865 hours of manual work in seven... months. Ambu achieved nearly $600,000 in card processing fee savings. Automated match rates rose from 45% to over 90%. The company managed more payments without adding staff. Billtrust helped Ambu get better interchange discounts and support business growth.
Show More..

Billtrust Invoicing and Payments helped Össur improve accounts receivable operations. Össur faced payment delays, limited data visibility, and a poor... customer experience. Billtrust provided a real-time dashboard and a user-friendly customer portal. The solution automated updates and supported multiple payment methods. Össur saw faster collections, smoother transactions, and higher customer satisfaction. The company reported year-over-year growth in collections and better cash flow.
Show More..

Billtrust’s Business Payments Network helped Ambu, a medical equipment manufacturer, handle over 80 daily card processing requests without adding staff. Ambu saved about... 865 hours of manual work and reached 96% Level 2/3, saving nearly $600,000. Automated match rates jumped from 45% to over 90%. Ambu can now manage more payments and grow without hiring more people.
Show More..

Billtrust Invoicing helped an advanced polymer manufacturer cut billing costs by over 50%. The company integrated Billtrust with their QAD... ERP system for seamless billing. Customers could now receive invoices by mail, email, fax, or online. eAdoption rates grew by 70 percent. Customer service productivity improved with Billtrust’s Client Connect platform.
Show More..

Billtrust helped a leading packaged ice manufacturer boost their cash application match rate to 85%. The company serves over 80,000... customer locations in the U.S. They used Billtrust Cash Application and Invoicing to automate payment matching and offer digital billing options. Targeted campaigns increased digital invoice adoption to 67% of customers. The company saw a 530% year-over-year rise in portal payments and saved on postage fees. Internal processes became more efficient, letting staff focus on strategic work.
Show More..

Billtrust AP Portal Delivery helped OMEGA Engineering digitize 50% of their invoices. The AR team cut out 200 hours of... manual EDI invoice keying. OMEGA improved operational efficiency and reduced manual work. They gained better visibility into invoice delivery. The solution increased electronic invoicing adoption and improved customer experience.
Show More..

Billtrust’s Invoicing & Payments helped Daikin Comfort Technologies North America boost digital invoicing. In one year, Daikin saw a 376%... increase in customers receiving invoices electronically. The share of customers using digital invoices jumped from 13% to 62%. Two targeted campaigns achieved an 86% average conversion rate. Daikin expects to save over $600,000 in three years by reducing print and mailing costs.
Show More..

Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools, making collections more efficient.... Alertis improved current receivables by 10% and kept overdue balances under 10%. Revenue nearly doubled during this period. Integration with credit scoring and invoice providers reduced risk and sped up payments.
Show More..

Billtrust helped Cintas double payment processing speed, reaching 40–45 payments per hour. Cintas now saves over $1 million each year... by automating accounts receivable. The team reduced manual AR staff from 16 to just 2 for credit card transactions. Billtrust’s AI-driven cash application unified data from five sources into one. Cintas improved compliance, transparency, and customer service with real-time payment visibility.
Show More..

Billtrust helped Action Carting Environmental Services boost digital payment adoption. The company ran targeted email campaigns to encourage customers to... pay invoices online. As a result, ACH payments rose by 34% and credit card payments by 17% from Q1 2018 to Q3 2020. Action Carting saw a $2 million increase in digital payments. They now save 70 hours a month in manual labor and $23,000 a year in postage costs.
Show More..

Billtrust Credit helped a European CPG manufacturer cut credit approval times from days to hours. The company needed to scale... credit operations after rapid growth and acquisitions. Billtrust built a simple online credit application, reducing manual calls and faxes. The manufacturer now achieves over an 80% response rate and processes applications in less than a day. They benefit from automated references, real-time scores, and comprehensive credit reports.
Show More..

Billtrust Digital Lockbox helped SmileMakers automate about 8,500 virtual credit card payments, totaling $3. 8M, in the first year. The...solution saved their accounting team 200 hours of manual work. SmileMakers now processes more payments with fewer resources. Customers are happier and cash application is more accurate. The company encourages more virtual card payments with this scalable solution.
Show More..

Billtrust Cash Application replaced Acushnet's outdated ACH and lockbox payment process. The new solution fixed errors and improved customer satisfaction.... Payment match rates rose to 100% for credit cards, 99.5% for ACH, and 85% for OCR. Manual processing time dropped by 20 hours per day. Acushnet no longer needed to pay overtime for open payment processing.
Show More..