Real-World Case Studies and Customer Success Stories with Billtrust eCommerce

Billtrust helped Carter Machinery boost touchless payments by 28%. Carter Machinery used Billtrust’s digital invoicing and payments to increase electronic... invoicing engagement to 76%. ACH payments rose by 36%, reaching 82% of total payments. Card payments dropped 57% after surcharging changes. Carter Machinery managed payment costs and kept customer payment options open.
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Billtrust Credit and Billtrust Collections helped a leading building products distributor cut credit approval time from two weeks to under a day. The company automated... collections, boosting daily outbound calls by 134% and daily contacts by 39%. They reduced overall delinquency by 31% and cut their 61+-day aging bucket by $1 million in six months. Disputed items dropped by 50%. Revenue grew by 56% during this period.
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Billtrust eCommerce helped Blazer Electric Supply Company transform their order system. Customers now access inventory and place orders online anytime.... The new webstore integrates with Epicor Eclipse and offers features like a mobile barcode scanner and easy reordering. In 2019, Blazer saw a 175% increase in online revenue. They have outpaced industry growth for five years and reached Pinnacle level in IMARK’s eCustomer Satisfaction Program.
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Billtrust Payments Network (BPN) helped Cooper Electric process emailed credit card payments. Cooper Electric needed a faster, more cost-effective way... to handle growing virtual card payments. BPN automated payment processing, saving time for the AR team. Cooper Electric saved $120,000 in annual fees. They saw a 671% increase in digital payment volume and a 50% increase in the number of digital payments in one year. Billtrust also automated digital invoice delivery to 71% of customers.
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Billtrust helped a large plumbing and HVAC distributor automate accounts receivable. The company replaced manual AR processes with Billtrust's invoicing,... payments, and cash application solutions. Cash receipts increased by 20%. Match rates reached 83% for line items and over 60% for envelopes. The AR team now saves time and meets audit requirements with automated dunning letters.
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Billtrust Cash Application helped a leading materials distributor boost cash application match rates by 42%. The company gained productivity equal... to nine full-time employees. They achieved this without increasing headcount, even as AR volumes grew by 22%. The team used machine learning automation to improve efficiency. Billtrust's solution enabled more accurate and scalable AR operations.
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Billtrust eCommerce helped Eckart Supply launch a modern web store. The platform integrated with Epicor Eclipse and gave real-time inventory... and pricing. Eckart Supply grew online sales from zero to two million dollars a year. The new web store saved up to 60 hours per week in manual work. Customers now order online, reducing calls and emails. The Accounts Payable team saw fewer billing questions.
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Billtrust helped Carter Machinery increase touchless payments from 65% to 84%. Carter Machinery used Billtrust's digital invoicing and payments solutions... to manage payment acceptance costs and keep customer payment options. ACH payments rose from 61% to 82%. The digital invoice rate increased to 76%. Surcharge fee application improved from 2% to 3%. Carter Machinery saw better policy compliance and reduced paper processing fees.
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Billtrust automated invoicing helped Vulcan Materials move 90% of customers to digital invoices, a 23% increase in one year. Billtrust Cash Application... improved payment match rates to 80% using machine learning. Billtrust Credit cut new customer credit approval to less than a day. Vulcan Materials' customer service team now spends more time helping customers, not doing data entry.
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Billtrust Invoicing and Payments helped Sunstate Equipment go live with a new payment portal in just 64 days. Customers now have... 24/7 access to invoices. Over 80% of enrolled customers made electronic payments in the first month. Sunstate also achieved over 90% match rates for RDC, lockbox, and electronic payments. The solution improved compliance and increased customer adoption for this equipment rental company.
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Billtrust Digital Lockbox and Payments automated 96% of virtual card payments for Storage Solutions Company. Manual processing took 20+ hours,... now it takes just 10 minutes. The company saved $1.8 million in 2024 by qualifying for better interchange rates. Billtrust's AI analytics helped them see payment trends and improve cash flow. The solution met strict compliance needs and improved team productivity.
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Billtrust Digital Lockbox helped Ambu, a medical equipment manufacturer, save 865 hours of manual processing time in seven months. Ambu increased automated... match rates from 45% to over 90%. The company achieved 96% Level 2/3 discounts, saving nearly $600,000. Billtrust enabled Ambu to handle over 80 daily virtual card payments without adding staff. Ambu now enjoys more card discounts and is ready for growth.
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Billtrust Invoicing and Payments helped Össur improve accounts receivable operations. Össur faced payment delays, limited data visibility, and a poor... customer experience. Billtrust provided a real-time dashboard and a user-friendly customer portal. The solution automated updates and supported multiple payment methods. Össur saw faster collections, smoother transactions, and higher customer satisfaction. The company reported year-over-year growth in collections and better cash flow.
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Billtrust’s Business Payments Network helped Ambu, a medical equipment manufacturer, handle over 80 daily card processing requests without adding staff. Ambu saved about... 865 hours of manual work and reached 96% Level 2/3, saving nearly $600,000. Automated match rates jumped from 45% to over 90%. Ambu can now manage more payments and grow without hiring more people.
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Billtrust helped EY Global Services expand global e-invoicing. EY needed to meet new EU regulations and handle many local requirements.... Billtrust unified data for all EY Member Firms and supported many invoice delivery methods. The joint team simplified technical solutions and reduced manual work. EY is now ready for EU e-billing rules and improved employee and customer experience.
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Billtrust invoicing automation software helped EY Global Services send 125 billion e-invoices worldwide. EY needed to meet local e-billing rules... in over 150 countries. Billtrust unified their invoicing process and reduced manual work for finance and client teams. The solution simplified technical steps and sped up implementation. EY now stays compliant and improves customer experience with streamlined billing.
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Billtrust invoicing and payments solutions helped Action Carting Environmental Services boost digital payment adoption. After three targeted email campaigns, digital... customer payments increased by $2 million. ACH payments rose 34% and credit card payments rose 17% from Q1 2018 to Q3 2020. 51% of customers now get invoices electronically, and 32% pay digitally. The company saves 70 hours a month in manual labor and $23,000 a year in postage costs.
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Billtrust Cash Application and Payments helped Cintas streamline accounts receivable. Cintas faced slow AR processes due to multiple ERPs and... manual work. Billtrust's AI-driven automation unified information sources and improved payment processing speed. Productivity rose by 159.6%, with payment posting rates doubling to 40–45 per hour. Cintas saved over $1 million annually and reduced manual AR staff from 16 to 2.
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Billtrust’s digital invoicing and payments helped Daikin Comfort Technologies North America boost digital invoice adoption from 13% to 62% in one year. The company ran... two campaigns with an 86% average conversion rate. They expect to save over $600,000 in three years by reducing print and mailing costs. Billtrust’s eSolutions Team and Business Directory supported the transition. This case highlights digital transformation in accounts receivable for manufacturing.
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Billtrust AR automation helped Peak Industrial cut DSO by 47% and bad debt by 60%. The company saved $360K a... year by adding a 3% credit card fee and promoting ACH payments. AR team efficiency doubled, and $10M in AR balance was freed up. Customers now get 24/7 access to invoices and payments. Billtrust turned AR from a pain point into a high-performing area.
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Billtrust helped Ward Transport and Logistics automate over $80M in payments. The company used Billtrust Digital Lockbox and AP Portal... Delivery to digitize ACH, wire, and credit card payments. Ward saved more than 1,300 hours in manual labor. ACH remit volume grew from $2M to $12M per month. Payment accuracy and internal efficiency improved across the business.
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Billtrust helped Action Carting Environmental Services boost digital payment adoption. The company faced slow digital adoption and high costs from... mailing invoices. Billtrust ran targeted email campaigns to encourage online payments. After three campaigns, digital payments increased by $2 million. 51% of customers now get invoices electronically. The company saves 70 hours per month in manual work and $23,000 per year in postage.
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Billtrust Collections helped Kinepolis, a large international cinema chain, cut their DSO from 41 to 28 days. Overdue invoices dropped... from 60% to 40%. The solution centralized collections, improved reporting, and made processes faster. Kinepolis now manages collections across all branches with ease. The company values Billtrust’s customer service and regular software updates.
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Billtrust Invoicing and Payments helped HDI Global Insurance automate invoice delivery for brokers. The company moved to 100% electronic invoice... presentment, making it easier for brokers to manage invoices. Billtrust Cash Application reduced unapplied cash items by 40%. Days sales outstanding (DSO) dropped by at least 5 days. The solution improved cash flow and reporting for this international insurer.
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Billtrust automated billing and payments for a global technology provider. The company previously mailed 760,000 invoices monthly, straining resources. Billtrust's... payment portal and electronic adoption team helped convert customers to digital invoicing. The provider achieved a 71% electronic presentment rate and converted over 33,000 customers in one year. They now email 800,000 bills monthly and send over one million bills internationally.
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Billtrust AR automation helped Express Employment Professionals triple their ACH match rate from 20-30% to 70%. The company saved over... 2,000 hours per year in payment processing. Credit card acceptance costs dropped by 75% after implementing surcharging. Billtrust's platform now supports AR operations across 800+ offices. The solution improved team morale and reduced turnover. PCI DSS compliance and flexible surcharging were key features.
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Billtrust Digital Lockbox helped Cooper Electric automate emailed credit card payments. The AR team saw a 671% increase in digital... payment value and a 50% rise in the number of digital payments in 2020. Cooper Electric saved $120,000 in credit card processing fees that year. Automation also improved PCI security and enabled digital invoice delivery to 71% of customers. Employees could focus on higher-value tasks instead of manual payment processing.
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Billtrust Invoicing and Cash Application helped Blanchard Machinery lower days sales outstanding. They achieved a 62% electronic presentment rate for... invoices. Customers now have 24/7 self-service access to invoice information. Billtrust Cash Application delivered a 79% match rate, speeding up payments. The AR software improved invoice tracking and dispute resolution for this equipment distributor.
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Billtrust Invoicing helped Dakota Supply Group save $44,000 in postage fees in one year. Nearly $14,000 of this came from... the bullpenning feature. The distributor grew electronic invoicing by 44%, from 51% to 74%. As of March 2021, 18% of receivables are collected through online billpay. The AR team reduced customer calls and saved time by moving to digital invoicing and payments.
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Billtrust helped Malin move to electronic invoicing and payment solutions. Malin used Billtrust Invoicing, Cash Application, BPN Invoicing, and Collections.... 91% of customers now get electronic invoices. Daily cash application time dropped by 75%. 78% decrease in 90-day aging happened in less than four years. Malin kept collections team size stable and improved remote operations during the pandemic.
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Billtrust Cash Application and Collections helped Louisiana CAT automate payment matching and customer outreach. The company achieved a 75% match... rate for Digital Lockbox payments and 71% eInvoice presentment. Automation let a team of three collectors perform like a team twice its size. Louisiana CAT maintained cash flow and operations during the pandemic with a smaller, remote collections team. Automated reminders improved on-time payments and transparency for over 3,200 customers with open balances.
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Billtrust helped Palmer-Donavin, a large distributor, improve their order-to-cash process. They launched a user-friendly eCommerce site and digital invoicing. Site-generated... revenue grew by 83%. Orders increased by 40%. Their ePresentment rate reached 83%, and ePayments doubled from 4% to 8%.
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Billtrust helped McPherson Oil unlock $2M in cash flow. The company cut Days Sales Outstanding by 26% and reached 98%... touchless payment processing. Automation replaced manual AR tasks, letting the team focus on collections. Receivables collected on time rose from 72% to 93%. Customer satisfaction scores improved, and electronic payment adoption more than doubled.
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Billtrust Total AR Automation helped a heavy equipment rental company save $2M each year. The company unified AR processes across... all branches using Billtrust Invoicing, Payments, Digital Lockbox, Cash Application, and Collections. Credit card surcharging reduced payment acceptance costs and shifted 75% of payments to ACH. The collections team eliminated overtime and improved customer communication. The company now manages growing AR volumes without hiring more staff.
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