Real-World Case Studies and Customer Success Stories with Billtrust eCommerce

Billtrust eCommerce helped Eckart Supply launch a modern web store. The platform integrated with Epicor Eclipse and gave real-time inventory... and pricing. Eckart Supply grew online sales from zero to two million dollars a year. The new web store saved up to 60 hours per week in manual work. Customers now order online, reducing calls and emails. The Accounts Payable team saw fewer billing questions.
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Billtrust Credit and Billtrust Collections helped a leading building products distributor cut credit approval time from two weeks to under a day. The company automated... collections, boosting daily outbound calls by 134% and daily contacts by 39%. They reduced overall delinquency by 31% and cut their 61+-day aging bucket by $1 million in six months. Disputed items dropped by 50%. Revenue grew by 56% during this period.
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Billtrust eCommerce helped Blazer Electric Supply Company transform their order system. Customers now access inventory and place orders online anytime.... The new webstore integrates with Epicor Eclipse and offers features like a mobile barcode scanner and easy reordering. In 2019, Blazer saw a 175% increase in online revenue. They have outpaced industry growth for five years and reached Pinnacle level in IMARK’s eCustomer Satisfaction Program.
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Billtrust Payments Network (BPN) helped Cooper Electric process emailed credit card payments. Cooper Electric needed a faster, more cost-effective way... to handle growing virtual card payments. BPN automated payment processing, saving time for the AR team. Cooper Electric saved $120,000 in annual fees. They saw a 671% increase in digital payment volume and a 50% increase in the number of digital payments in one year. Billtrust also automated digital invoice delivery to 71% of customers.
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Billtrust eCommerce helped Design Air boost webstore revenue by 38%. The HVAC distributor improved online sales and reduced inbound calls... by 25%. The new webstore offered better product data, search, and uptime. Customers now access inventory and pricing 24/7. Inside sales and support teams save time with fewer routine calls.
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Billtrust helped a leading plumbing and HVAC distributor automate accounts receivable. The company replaced manual AR processes with Billtrust's invoicing,... payments, and cash application solutions. Cash receipts increased by 20%. Match rates reached 83% for line items and over 60% by envelope. The AR team saved time and reduced manual work with automated dunning letters.
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Billtrust helped Palmer-Donavin deliver 83% more site revenue and 40% more orders. The distributor used Billtrust's order-to-cash and digital invoicing... solutions. They achieved an 83% electronic invoice presentment rate. ePayments doubled from 4% to 8%. Customers can now pay invoices online and track payments in the ERP.
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Billtrust Cash Application helped a leading materials distributor boost cash application match rates by 42%. The company gained productivity equal... to nine full-time employees. They achieved this without increasing headcount, even as AR volumes grew by 22%. The team used machine learning automation to improve efficiency. Billtrust's solution enabled more accurate and scalable AR operations.
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Billtrust helped Carter Machinery increase touchless payments from 65% to 84%. Carter Machinery used Billtrust's digital invoicing and payments solutions... to manage payment acceptance costs and keep customer payment options. ACH payments rose from 61% to 82%. The digital invoice rate increased to 76%. Surcharge fee application improved from 2% to 3%. Carter Machinery saw better policy compliance and reduced paper processing fees.
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Billtrust Cash Application helped Ram Tool cut payment processing time by 67%. The construction supply distributor now achieves a 91%... line item match rate. Billtrust Invoicing enabled 40% of customers to adopt the digital portal in just over a year. Ram Tool no longer needs three employees for manual AR tasks. The solution improved DSO and customer experience, even during COVID-19.
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Billtrust Collections automation helped 84 Lumber cut surcharging costs by $15M. The construction supplier moved to a 100% electronic credit... application process. They reduced postage costs by over 50%. Seven collectors now do the work of ten, improving efficiency. Billtrust enabled 84 Lumber to handle 8,000 credit applications with the same team, supporting business growth.
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Billtrust automated invoicing helped Vulcan Materials reach 90% digital invoice adoption. The company saw a 23% increase in digital adoption... in one year with targeted campaigns. Billtrust Cash Application improved cash application match rates to 80%. Billtrust Credit cut new customer credit approval to less than a day. Vulcan Materials now spends less time on manual tasks and more on customer service.
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Billtrust Invoicing and Payments helped Sunstate Equipment reach 80% digital payments in just 64 days. The company needed a secure... payment remittance solution with fast implementation. Billtrust provided invoicing, payments, and digital lockbox tools. Sunstate's customers now have 24/7 access to invoices. Over 90% match rates for RDC, lockbox, and electronics improved efficiency.
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Billtrust Digital Lockbox and Payments automated 96% of virtual card payments for Storage Solutions Company. Manual processing took 20+ hours,... now it takes just 10 minutes. The company saved $1.8 million in 2024 by qualifying for better interchange rates. Billtrust's AI analytics helped them see payment trends and improve cash flow. The solution met strict compliance needs and improved team productivity.
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Billtrust Cash Application and Collections helped Louisiana CAT automate payment matching and collections. The company achieved a 75% match rate... for Digital Lockbox payments and now delivers 71% of invoices electronically. Automation let a team of three collectors perform like a team twice its size, even after a 70% reduction in staff. Louisiana CAT improved receivables and maintained cash flow during the pandemic. The solution created a consistent customer experience and better account transparency.
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Billtrust’s digital invoicing and payments helped Daikin Comfort Technologies North America boost electronic invoicing by 376% in one year. The company increased... digital invoice adoption from 13% to 62% of customers. Two targeted campaigns achieved an 86% average conversion rate. Daikin expects to save over $600,000 in three years by reducing print and mailing costs. Billtrust’s eSolutions Team and Business Directory drove these results for the manufacturing leader.
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Billtrust digital invoicing and payments helped Carter Machinery boost touchless payments from 65% to 84%. The company increased electronic invoicing... engagement to 76% and saw ACH payments rise by 36%, reaching 82% of total payments. Billtrust's eSolutions team supported Carter in managing surcharging and payment options, reducing card payments by 57%. Carter preserved customer payment choice and cut paper processing fees while improving policy compliance.
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Billtrust Invoicing helped an advanced polymer manufacturer cut billing costs by over 50%. The company switched from a third-party provider... to Billtrust for better billing technology. Billtrust integrated with their ERP system and offered multiple delivery channels. The manufacturer saw a 70% increase in customer eAdoption. Customer service productivity improved with the Client Connect platform.
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Billtrust Cash Application helped a leading packaged ice manufacturer automate payment matching, achieving an 85% cash app match rate. The company partnered... with the Billtrust eSolutions Team to boost digital invoicing and payments. As a result, 67% of customers now get digital invoices, saving on postage. Customer portal payments grew by over 530% year-over-year. The manufacturer streamlined admin work and improved customer payment speed.
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Billtrust AP Portal Delivery helped OMEGA Engineering digitize 50% of their invoices. The AR team cut out 200 hours of... manual EDI invoice keying. OMEGA improved operational efficiency and reduced manual work. They gained better visibility into invoice delivery. The solution increased electronic invoicing adoption and improved customer experience.
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Billtrust Cash Application helped Acushnet, a leading golf equipment manufacturer, fix issues with their outdated ACH process. Acushnet saw ACH... payment match rates rise to 99.5% and credit card match rates reach 100%. The solution cut manual cash processing by about 20 hours per day. This reduced overtime costs and improved customer satisfaction. Acushnet also saw strong growth in electronic payments adoption.
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Billtrust AR automation helped Peak Industrial cut DSO by 47% and bad debt by 60%. The company saved $360K a... year by adding a 3% credit card fee and promoting ACH payments. AR team efficiency doubled, and $10M in AR balance was freed up. Customers now get 24/7 access to invoices and payments. Billtrust turned AR from a pain point into a high-performing area.
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Billtrust Digital Lockbox helped Ambu, a medical equipment manufacturer, save 865 hours of manual processing time in seven months. Ambu increased automated... match rates from 45% to over 90%. The company achieved 96% Level 2/3 discounts, saving nearly $600,000. Billtrust enabled Ambu to handle over 80 daily virtual card payments without adding staff. Ambu now enjoys more card discounts and is ready for growth.
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Billtrust Invoicing and Payments helped Össur improve accounts receivable operations. Össur faced payment delays, limited data visibility, and a poor... customer experience. Billtrust provided a real-time dashboard and a user-friendly customer portal. The solution automated updates and supported multiple payment methods. Össur saw faster collections, smoother transactions, and higher customer satisfaction. The company reported year-over-year growth in collections and better cash flow.
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Billtrust’s Business Payments Network helped Ambu, a medical equipment manufacturer, handle over 80 daily card processing requests without adding staff. Ambu saved about... 865 hours of manual work and reached 96% Level 2/3, saving nearly $600,000. Automated match rates jumped from 45% to over 90%. Ambu can now manage more payments and grow without hiring more people.
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Billtrust Digital Lockbox helped a leading medical equipment supplier save over $2. 2 million in annual fees by automating virtual...card payments. The company processed $219 million in payments across 43,742 transactions in 2020. In Q1 2021, they managed $88 million over 16,770 payments. Automation allowed them to reassign several full-time employees to other projects. The solution improved efficiency and reduced costs for their accounts receivable team.
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Billtrust Invoicing and Payments helped Össur, a global leader in orthopedics, improve collections efficiency in just six months. The solution provided... real-time dashboard updates and a user-friendly customer portal. Össur reduced payment delays and improved cash flow by automating data updates and integrating multiple payment methods. The company saw year-over-year growth in collections and higher customer satisfaction. Internal teams and customers praised the new system for its ease of use and efficiency.
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Billtrust’s Business Payments Network (BPN) helped Natus Medical Incorporated automate virtual card payments. Natus cut manual processes by half after... a smooth BPN implementation. In three months, they processed nearly 3,000 payments worth $11.8M, with 60% via virtual cards. Weekly exceptions dropped to 5-10, taking minutes instead of a full day. The AR team now spends time on strategic projects and predicts payment behavior better.
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Billtrust Cash Application and Payments helped Cintas streamline accounts receivable. Cintas faced slow AR processes due to multiple ERPs and... manual work. Billtrust's AI-driven automation unified information sources and improved payment processing speed. Productivity rose by 159.6%, with payment posting rates doubling to 40–45 per hour. Cintas saved over $1 million annually and reduced manual AR staff from 16 to 2.
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Billtrust invoicing and payments helped Action Carting Environmental Services boost digital payments by $2 million after three targeted email campaigns. The waste management... company saw a 34% increase in ACH payments and a 17% rise in credit card payments. 51% of customers now get invoices electronically, and 32% pay digitally. Action Carting saves 70 hours monthly in manual labor and $23,000 yearly in postage. The team works smarter and offers more payment options to customers.
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Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools and integrations, including credit... scoring and ERP data transfer. Overdue balances dropped to under 10% of outstanding amounts. Alertis improved current receivables by 10% and reached 96% current aging, even as revenue nearly doubled. Customers now get invoices faster and with fewer requests for copies.
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Billtrust helped Southwest International Trucks cut AR support calls and manual work. The company used Billtrust's billing portal, integrated with... Karmak Fusion, to let customers view invoices and pay online. This digital payment solution reduced days to pay and improved customer self-service. Staff now spend less time on invoice requests and payment processing, focusing on higher-value tasks. Customer experience improved with easy access to invoices and payments.
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Billtrust Cash Application helped a transportation broker reach a 91% match rate for lockbox payments and 86% for electronic payments. The broker serves... over 7,000 customers and works with 30,000 carriers. Manual order-to-cash processes became hard as the business grew. Billtrust customized its solution to fit the broker’s invoicing portal and ERP. The AR team now uses automated invoicing and payments, improving efficiency and accuracy.
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Billtrust helped Ward Transport and Logistics automate over $80M in payments. The company saved more than 1,300 hours by digitizing... payment processing. Billtrust AP Portal Delivery enabled flexible ACH, wire, and credit card payments. ACH remit volume grew from $2M to $12M per month, with over 1,600 payments monthly. Ward improved cash flow, efficiency, and payment accuracy using Billtrust Digital Lockbox.
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Billtrust invoicing automation software helped EY Global Services send 125 billion e-invoices worldwide. EY needed to meet local e-billing rules... in over 150 countries. Billtrust unified their invoicing process and reduced manual work for finance and client teams. The solution simplified technical steps and sped up implementation. EY now stays compliant and improves customer experience with streamlined billing.
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Billtrust helped EY Global Services expand global e-invoicing. EY needed to meet new EU regulations and handle many local requirements.... Billtrust unified data for all EY Member Firms and supported many invoice delivery methods. The joint team simplified technical solutions and reduced manual work. EY is now ready for EU e-billing rules and improved employee and customer experience.
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Billtrust Credit helped a European CPG manufacturer cut credit approval times from days to hours. The company needed to scale... credit operations after rapid growth and acquisitions. Billtrust built a simple online credit application, reducing manual calls and faxes. The manufacturer now achieves over an 80% response rate and processes applications in less than a day. They benefit from automated references, real-time scores, and comprehensive credit reports.
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Billtrust Digital Lockbox helped SmileMakers automate 8,500 virtual credit card payments, totaling $3. 8M, in the first year. SmileMakers, a...consumer goods distributor, faced time loss from manual payment processing. With Billtrust, they saved 200 hours of manual labor annually. The solution improved cash application accuracy and let them scale payment processing without adding staff. Customers now pay more easily with virtual cards.
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Billtrust Invoicing helped a leading IT distributor save over $2 million in postage by moving from 3% to 80% digital invoice delivery. The company automated... accounts receivable and improved straight-through processing rates from 58% to 79% using Billtrust Cash Application. Machine learning matched 12,000 more payments monthly. Faster invoicing and higher accuracy led to quicker payments as the business scaled. The IT distributor employs over 10,000 people and serves more than 250,000 organizations.
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Billtrust automated billing and payments for a global technology provider. The company previously mailed 760,000 invoices monthly, straining resources. Billtrust's... payment portal and electronic adoption team helped convert customers to digital invoicing. The provider achieved a 71% electronic presentment rate and converted over 33,000 customers in one year. They now email 800,000 bills monthly and send over one million bills internationally.
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Billtrust Collections helped Kinepolis, a large international cinema chain, cut their DSO by 13 days. Overdue invoices dropped from 60%... to 40%. Kinepolis centralized collections with Billtrust, making processes faster and easier. The accounting team now uses weekly reports and monthly meetings. Billtrust scaled with Kinepolis as they expanded to new countries.
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Billtrust Digital Lockbox helped a leading Am Law 100 labor law firm automate over $80 million in virtual card payments. The firm faced... six-figure PCI compliance fines and manual processing of 200-300 payments monthly. Billtrust enabled secure, PCI-compliant online payments and reduced card interchange fees by more than $1 million. Automation allowed the firm to reallocate a full-time employee and improve collections efficiency. Clients now enjoy faster, safer digital payment options.
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Billtrust Digital Lockbox helped an independent biomedical research institute automate virtual credit card payments. The institute had over 2,000 customers... and processed more than 500 payments monthly, totaling $5 million. Manual processing caused high labor costs and PCI compliance risks. With Billtrust, they reduced manual AR processing time by 90%. Monthly payment volume grew to 800+, automating $8 million and saving over $40,000 each month in fees and labor.
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Billtrust AR automation helped Express Employment Professionals triple their ACH match rate from 20-30% to 70%. The company saved over... 2,000 hours per year in payment processing. Credit card acceptance costs dropped by 75% after implementing surcharging. Billtrust's platform now supports AR operations across 800+ offices. The solution improved team morale and reduced turnover. PCI DSS compliance and flexible surcharging were key features.
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Billtrust automated invoicing and payments helped WORLDPAC cut their average days sales outstanding to 27 days. WORLDPAC saved $170,000 a... year in credit card processing fees. 27% of invoices are now paid digitally, an 80% increase in three months. Digital Lockbox automated over $16 million in payments in the first half of 2020. Payments through Digital Lockbox are made 3.5 days faster than other channels. Customers now have flexible options for viewing and paying invoices.
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Billtrust helped Action Carting Environmental Services boost digital payment adoption. The company faced slow digital adoption and high costs from... mailing invoices. Billtrust ran targeted email campaigns to encourage online payments. After three campaigns, digital payments increased by $2 million. 51% of customers now get invoices electronically. The company saves 70 hours per month in manual work and $23,000 per year in postage.
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Billtrust Invoicing and Payments helped HDI Global Insurance achieve 100% electronic invoice delivery. The insurer automated invoice and payment processes,... giving brokers an online portal for easy management. Billtrust Cash Application reduced unapplied cash items by 40%. Days sales outstanding (DSO) dropped by at least 5 days. The solution improved cash flow and reporting for HDI Global Insurance.
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Billtrust Digital Lockbox helped Anda, a pharmaceutical distributor, automate card acceptance and cash application. Before, their team spent 20% of... their day on manual payment processing. After implementation, electronic card transactions rose by 67%. Anda automated 3,000 transactions in six months and saved $110,000 annually. Card processing rates dropped from 2.9% to 2.1%.
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Billtrust Total AR Automation helped a heavy equipment rental company save $2M each year. The company unified AR processes across... all branches using Billtrust Invoicing, Payments, Digital Lockbox, Cash Application, and Collections. Credit card surcharging reduced payment acceptance costs and shifted 75% of payments to ACH. The collections team eliminated overtime and improved customer communication. The company now manages growing AR volumes without hiring more staff.
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Billtrust Invoicing helped Dakota Supply Group save $44,000 in postage fees in one year. Nearly $14,000 of this came from... the bullpenning feature. The distributor grew electronic invoicing by 44%, from 51% to 74%. As of March 2021, 18% of receivables are collected through online billpay. The AR team reduced customer calls and saved time by moving to digital invoicing and payments.
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Billtrust Digital Lockbox helped Cooper Electric automate emailed credit card payments. The AR team saw a 671% increase in digital... payment value and a 50% rise in the number of digital payments in 2020. Cooper Electric saved $120,000 in credit card processing fees that year. Automation also improved PCI security and enabled digital invoice delivery to 71% of customers. Employees could focus on higher-value tasks instead of manual payment processing.
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Billtrust Invoicing and Cash Application helped Blanchard Machinery lower days sales outstanding. They achieved a 62% electronic presentment rate for... invoices. Customers now have 24/7 self-service access to invoice information. Billtrust Cash Application delivered a 79% match rate, speeding up payments. The AR software improved invoice tracking and dispute resolution for this equipment distributor.
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Billtrust helped Malin move to electronic invoicing and payment solutions. Malin used Billtrust Invoicing, Cash Application, BPN Invoicing, and Collections.... 91% of customers now get electronic invoices. Daily cash application time dropped by 75%. 78% decrease in 90-day aging happened in less than four years. Malin kept collections team size stable and improved remote operations during the pandemic.
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Billtrust Invoicing helped Werner Electric Minnesota achieve 88% digital invoicing adoption. The company used Billtrust Cash Application to reach a... 67% payment match rate, speeding up payment processing. Billtrust Collections automated customer outreach and increased account coverage. These solutions lowered DSO by over 5 days, improving cash flow. Employees saved time and customer satisfaction improved.
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Billtrust Invoicing, Cash Application, AP Portal Delivery, and Collections helped Malin cut 90-day overdue invoices by 78%. Malin moved 91%... of customers to electronic invoicing and reallocated half their AR team. Cash application time dropped by 75%. AP portal management became a one-person job. Billtrust enabled Malin to manage order-to-cash remotely during the pandemic.
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Billtrust helped McPherson Oil unlock $2M in cash flow. The company cut Days Sales Outstanding by 26% and reached 98%... touchless payment processing. Automation replaced manual AR tasks, letting the team focus on collections. Receivables collected on time rose from 72% to 93%. Customer satisfaction scores improved, and electronic payment adoption more than doubled.
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