Overview: Zonka Feedback and Toluna Start as Customer Feedback Management Category solutions.

Zonka Feedback excels in feedback collection and customer satisfaction metrics, supporting industries like healthcare and retail. Toluna Start focuses on brand awareness and market research, serving larger enterprises in marketing and advertising sectors. Zonka Feedback is strong in analytics and custom reports with robust support options. Toluna Start is known for conversational surveys and engages in global market expansion. Each product caters to distinct business goals and operational environments.

Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

Toluna Start: Toluna-start offers real-time market research and consumer insights through automated solutions. Study design, integrated survey respondents, and reporting dashboards are included.

Zonka Feedback and Toluna Start: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zonka Feedback facilitates collecting detailed feedback and measuring customer satisfaction with a strong emphasis on social media management. read more →

Toluna Start supports engaging surveys and follows up closely with market research and social media analytics. read more →

Business Goals

Zonka Feedback aligns with enhancing customer satisfaction and digital presence, crucial for businesses aiming to refine their customer interactions. read more →

Toluna Start helps build brand awareness and grow market share, appealing to businesses with objectives for market expansion. read more →

Core Features

Zonka Feedback offers extensive analytics, custom reports, and seamless integrations that suit users focused on deriving actionable insights. read more →

Toluna Start provides data imports, analytics, and integration features favored by users aiming for comprehensive market insights. read more →

Vendor Support

Zonka Feedback provides 24/7 support, with options for email, phone, and chat, catering to diverse customer support preferences. read more →

Toluna Start also offers 24/7 support, including chat and phone, but with fewer customization support features compared to Zonka Feedback. read more →

Segments and Industries

Zonka Feedback is widely used by healthcare and retail sectors, fitting enterprises of varying sizes. read more →

Toluna Start attracts large enterprises in marketing and advertising, with its diverse applications across several industries. read more →

Operational Alignment

Zonka Feedback integrates well with enterprises that need sophisticated data handling and communication management. read more →

Toluna Start is suitable for enterprises looking for enhanced brand engagement and international market reach. read more →