cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Zonka Feedback vs Thematic

Failure Risk Guidance Security Report ?

Failure Risk for Zonka Feedback low Failure Risk for Thematic low
Know More

Comparison Summary

This comparison report of Zonka Feedback vs. Thematic is based on a specific set of business needs and context. The comparison uses 4160 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zonka Feedback and Thematic

Zonka Feedback, Thematic, Simplesat, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

"We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. " - Allison Schoer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zonka Feedback

Focus area

Zonka Feedback is better than Thematic for

Software Failure Risk

  • low

logo Thematic

Focus area

Software Failure Risk

  • low

About

Feedback Software & Survey App to collect feedback from customers and employees

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

43

37

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (705)

Read Reviews (207)

measuring customer satisfaction

Read Reviews (277)

Read Reviews (9)

measuring net promoter score

Read Reviews (136)

Read Reviews (90)

social media management

Read Reviews (68)

Read Reviews (12)

social media analytics

Read Reviews (65)

Read Reviews (12)

communication management

Read Reviews (48)

Read Reviews (1)

sending & publishing communications

Read Reviews (42)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (40)

Read Reviews (24)

engaging and following up

Read Reviews (32)

Read Reviews (16)

workflow management

Read Reviews (39)

Read Reviews (6)

helpdesk management

Read Reviews (22)

Read Reviews (23)

sales document management

Read Reviews (19)

Read Reviews (1)

contact list management

Read Reviews (17)

Read Reviews (1)

loyalty management

Read Reviews (15)

Read Reviews (3)

customise loyalty program

Read Reviews (15)

Read Reviews (3)

rating and review management

Read Reviews (8)

Read Reviews (11)

knowledge management

Read Reviews (4)

Read Reviews (2)

sales review & feedback

Read Reviews (3)

Read Reviews (7)

lifetime value management

Read Reviews (3)

Read Reviews (2)

performance management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (1)

generation of new leads

Read Reviews (1)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting