cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Zoho Desk vs NABD: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho Desk medium Failure Risk for NABD low
Know More

Comparison Summary

This comparison report of Zoho Desk vs. NABD is based on a specific set of business needs and context. The comparison uses 18330 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Desk and NABD

Zoho Desk, NABD, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

NABD focuses on Helpdesk Management with Phone Calls, Knowledge Management, Engagement Management with Social Media, Workflow Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Desk

Focus area

Zoho Desk is better than NABD for

Software Failure Risk

  • medium

logo NABD

Focus area

NABD is better than Zoho Desk for

Software Failure Risk

  • low

About

Zoho Desk | Customer Service Software for Context-Aware ...

Multi-Channel Customer Support Software and Help Desk ...

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

92

27

Total Goals
(we found evidences for)

14

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (1615)

Read Reviews (107)

knowledge management

Read Reviews (462)

Read Reviews (57)

creating knowledge base

Read Reviews (48)

Read Reviews (1)

sharing knowledge

Read Reviews (5)

Read Reviews (0)

workflow management

Read Reviews (352)

Read Reviews (44)

engagement management

Read Reviews (243)

Read Reviews (56)

engaging and following up

Read Reviews (114)

Read Reviews (52)

customer feedback management

Read Reviews (167)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (122)

Read Reviews (12)

social media management

Read Reviews (142)

Read Reviews (14)

social media analytics

Read Reviews (83)

Read Reviews (10)

engaging on social media

Read Reviews (22)

Read Reviews (1)

managing social media account

Read Reviews (21)

Read Reviews (0)

monitoring social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (137)

Read Reviews (42)

creating contact list

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (129)

Read Reviews (13)

sending & publishing communications

Read Reviews (51)

Read Reviews (12)

tracking & monitoring communications

Read Reviews (43)

Read Reviews (0)

sales document management

Read Reviews (84)

Read Reviews (1)

contract management

Read Reviews (61)

Read Reviews (1)

proposal & quote management

Read Reviews (12)

Read Reviews (1)

training & onboarding

Read Reviews (49)

Read Reviews (0)

rating and review management

Read Reviews (48)

Read Reviews (1)

customer case management

Read Reviews (44)

Read Reviews (36)

sales call management

Read Reviews (23)

Read Reviews (0)

lifetime value management

Read Reviews (21)

Read Reviews (2)

products & pricelist management

Read Reviews (19)

Read Reviews (1)

relationship management

Read Reviews (19)

Read Reviews (0)

touchpoint management

Read Reviews (16)

Read Reviews (0)

channel management

Read Reviews (13)

Read Reviews (0)

generation of new leads

Read Reviews (13)

Read Reviews (0)

competitive intelligence

Read Reviews (9)

Read Reviews (1)

follower management

Read Reviews (8)

Read Reviews (0)

community building

Read Reviews (8)

Read Reviews (0)

trade show marketing

Read Reviews (7)

Read Reviews (0)

conversion management

Read Reviews (7)

Read Reviews (0)

content management

Read Reviews (7)

Read Reviews (2)

content sharing

Read Reviews (4)

Read Reviews (0)

revenue cycle management

Read Reviews (6)

Read Reviews (0)

performance management

Read Reviews (6)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

billing and invoice management

Read Reviews (2)

Read Reviews (0)

courses & assessment

Read Reviews (2)

Read Reviews (0)

track learning progress

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • Twitter

  • mobile

  • phone calls

  • Facebook

  • chat

  • mobile app

  • text SMS

  • website

  • user generated content

  • blogs

  • Facebook page

  • See 10 more

  • social media

  • e-mail

  • Twitter

  • mobile

  • phone calls

  • Facebook

  • chat

  • mobile app

  • text SMS

  • website

  • user generated content

  • blogs

  • Facebook page

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

high

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting