cuspera logo CUSPERA

Zoho CRM vs Copper: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoho CRM vs. Copper is based on a specific set of business needs and context. The comparison uses 27780 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM and Copper

Zoho CRM, Copper, HubSpot CRM, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM covers Engagement Management, Contact List Management with E-Mail, Lead Management, Communication Management with E-Mail, etc.

Copper focuses on Engagement Management with E-Mail, Contact List Management with E-Mail, Lead Tracking, Lead Management, etc.

"We run all our sales meetings via Zoom using the Pipeline Kanban as our key discussion agenda. All new leads have been automatically farmed out to the relevant salesperson via our slack integration. We have also now placed the sales dashboards on th...e executive teams home screen so we don’t need to have a our regular sales discussions. These initiatives have reduced the number of meetings we are now required to have due to the pandemic. " - Peter Worn

"As soon as a lead comes in through the website, it is imported to Copper, and our sales team calls or texts the contact to follow up " - Josh Pather

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM

Focus area

Zoho CRM is better than Copper for

Software Failure Risk

  • medium

logo Copper

Focus area

Copper is better than Zoho CRM for

Software Failure Risk

  • medium

About

Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are

Copper | CRM Software Built for Google & G-Suite

Age

1996

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

130

89

Total Goals
(we found evidences for)

19

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications





sales document management

proposal & quote management



social media management

social media analytics

managing social media account

scheduling post to social media

engaging on social media

monitoring social media



generation of new leads


campaign management

campaign analytics

campaign monitoring


relationship management


sales call management

meeting management

call transcription



conversion management




pipeline management


products & pricelist management


training & onboarding



opportunity management




business development


lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic


customer feedback management

measuring customer satisfaction


subscription management


follower management



social media marketing


content management



competitive intelligence




rating and review management


billing and invoice management


promotion management




discount management


trade show marketing


loyalty management

identify target customers

customise loyalty program


performance management





customer case management


sales review & feedback



conference call management



channel management


touchpoint management


knowledge management


personalized marketing



segmentation and targeting


calendar management


revenue cycle management


sales commission management


relationship marketing





database marketing



lifetime value management



advocacy management


payment management




courses & assessment

create learning path





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve consistency

  • Build brand awareness

  • Improve brand engagement

  • Shorten ramp up time

  • Improve visibility

  • Establish thought leadership

  • Increase customer life time value

  • See 16 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Grow market share

  • Enter new markets internationally or locally

  • Improve visibility

  • Improve ROI

  • Improve digital and social presence

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • mobile

  • point of sale

  • website

  • mobile app

  • video

  • social media

  • on premises

  • promotions

  • user generated content

  • blogs

  • chat

  • Facebook

  • events

  • trade shows

  • Slack

  • games

  • See 16 more
  • e-mail

  • phone calls

  • offline

  • mobile

  • point of sale

  • website

  • mobile app

  • video

  • social media

  • on premises

  • promotions

  • user generated content

  • blogs

  • chat

  • Facebook

  • events

  • trade shows

  • Slack

  • games

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting