Overview: Zendesk Sell and Pipedrive as CRM Category solutions.
Zendesk Sell and Pipedrive are CRM solutions tailored for diverse business needs. Zendesk Sell excels in supporting communication and sales tracking, ideal for large enterprises, particularly in consumer services. Pipedrive offers robust engagement management and lead tracking, making it suitable for technology-driven industries and enterprises of all sizes. Both offer comprehensive vendor support, but Zendesk Sell has a stronger focus on 24/7 assistance. This comparison helps businesses select the right CRM based on their unique operational and strategic needs.
Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.
Pipedrive: Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.
Zendesk Sell and Pipedrive: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zendesk Sell focuses on efficient communication management and tracking, crucial for sales teams maintaining contact lists and managing sales calls. It serves well for seamless engagement and follow-ups. read more →
Pipedrive enhances engagement management with strong capabilities in lead tracking and communication management, essential for sales teams generating and nurturing leads. read more →
Business Goals
Zendesk Sell aids in boosting sales and enhancing customer relationships. It's particularly helpful for businesses looking to acquire new customers and maintain robust internal communications. read more →
Pipedrive prioritizes increasing sales and customer acquisition, making it a great fit for businesses aiming to scale their customer base and improve internal efficiencies. read more →
Core Features
Zendesk Sell offers features like extensive data import/export, custom reports, and analytics, along with integration capabilities. These tools are perfect for businesses needing comprehensive data management. read more →
Pipedrive provides standout features such as custom reports and a strong emphasis on integration and data import/export, which appeals to tech-savvy enterprises. read more →
Vendor Support
Zendesk Sell supports users with a variety of options including email, phone, chat, and notably, 24/7 support, catering to continuous business needs. read more →
Pipedrive offers a comprehensive support package, featuring 24/7 availability, making it an attractive option for businesses seeking extensive and reliable vendor support. read more →
Segments and Industries
Zendesk Sell is favored by large enterprises and those in consumer services and goods industries, reflecting its ability to handle high-scale operations. read more →
Pipedrive is popular among a wide range of businesses, including large enterprises in computer software and IT services, highlighting its versatility for tech-focused sectors. read more →
Operational Alignment
Zendesk Sell integrates well into workflows by focusing on communication and sales process management, suitable for enterprises aiming for efficient operations. read more →
Pipedrive fits seamlessly with businesses that require effective lead management and engagement, catering to both small and large scale enterprises. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zendesk Sell in Action: Unique Use Cases
How does Zendesk Sell facilitate Communication Management?
How can Zendesk Sell optimize your Contact List Management Workflow?
Pipedrive in Action: Unique Use Cases
How can Pipedrive optimize your Engagement Management Workflow?
What benefits does Pipedrive offer for Lead Tracking?
What Are the key features of Pipedrive for Lead Management?
How can Pipedrive optimize your Sales Document Management Workflow?
Alternatives
Integrations
Few Zendesk Sell Integrations
Few Pipedrive Integrations
News
Latest Zendesk Sell News
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
Latest Pipedrive News
Pipedrive Passed ISO 27001 Surveillance Audit; Certified ISO 27701 - MarTech Cube
Pipedrive has successfully passed the ISO 27001 surveillance audit and received ISO 27701 certification.
