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Compare Zendesk For Service vs PhaseWare Tracker

Comparison Summary

For Zendesk For Service vs PhaseWare Tracker comparison, Our AI algorithm looked at 34769 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Zendesk For Service and PhaseWare Tracker to solve their respective business needs.

Pros and cons of Zendesk For Service and PhaseWare Tracker

Zendesk For Service is more suited to businesses that require Helpdesk Management with Phone Calls and Engagement Management where as PhaseWare Tracker is focused towards Helpdesk Management and Knowledge Management with Phone Calls .

Both Zendesk For Service and PhaseWare Tracker are Help Desk and Knowledge Management software, peers recommend Zendesk For Service for call recording and rating and review management where as PhaseWare Tracker is more known for helpdesk management and knowledge management .

logo Zendesk For Service

Focus area

Zendesk For Service is better than PhaseWare Tracker for

Software Failure Risk

  • medium

logo PhaseWare Tracker

Focus area

PhaseWare Tracker is better than Zendesk For Service for

Software Failure Risk

  • medium

About

Customer service solution that’s easy to use and scales with your business

PhaseWare Tracker | The fully configurable customer support solution

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

132

19

Total Goals
(we found evidences for)

20

2

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management

creating knowledge base


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


social media management

social media analytics

engaging on social media

managing social media account

scheduling post to social media

monitoring social media


sales call management

call transcription

meeting management



training & onboarding


competitive intelligence


rating and review management


sales document management

contract management

proposal & quote management


generation of new leads


customer case management


content management

content publishing



lifetime value management


loyalty management

customise loyalty program

identify target customers


products & pricelist management


relationship management


conversion management



campaign management

campaign analytics


community building




lead qualification

lead qualification: technographic


touchpoint management




channel management




referral management


business development



performance management


segmentation and targeting




sales review & feedback




subscription management




revenue cycle management


motivation management


advocacy management




conference call management



trade show marketing



courses & assessment

create learning path



pipeline management


distribution management



opportunity management


international marketing



attribution management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Establish thought leadership

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Shorten ramp up time

  • Improve consistency

  • Improve navigation

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • print media

  • magazine

  • user generated content

  • blogs

  • video

  • See 6 more
  • e-mail

  • phone calls

  • offline

  • on premises

  • print media

  • magazine

  • user generated content

  • blogs

  • video

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting