Overview: Vocalcom and CallHippo as Contact Center Software Category solutions.

Vocalcom and CallHippo both cater to the needs of contact center operations but in distinct ways. Vocalcom's robust engagement capabilities serve industries like Oil & Energy, utilizing powerful analytics and a variety of communication channels to acquire customers. CallHippo excels in call management and extends its utility across industries like Research and Information Technology with diverse channels and support options, appealing to enterprises of all sizes.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

CallHippo: CallHippo offers a robust virtual phone system with features like call forwarding, analytics, and international numbers. These tools enhance business communication and improve efficiency.

Vocalcom and CallHippo: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Vocalcom specializes in engagement and communication management, helping businesses manage contacts and sales calls effectively. read more →

CallHippo excels in sales call management and call recording, providing robust analytics for market research and enhanced communication. read more →

Business Goals

Vocalcom aids in acquiring customers, enhancing relationships, and amplifying sales through comprehensive engagement strategies. read more →

CallHippo targets acquisition, relationship enhancement, and revenue increase while supporting market entry and communication enhancements. read more →

Core Features

Vocalcom provides advanced data import and export capabilities, custom reports, and AI-powered analytics for thorough communication control. read more →

CallHippo focuses on data handling and analytics, offering ease of migration and integration to streamline business operations. read more →

Vendor Support

Vocalcom offers 24/7 support through email and chat, ensuring users have access to assistance round-the-clock. read more →

CallHippo provides extensive 24/7 support, supplemented with phone and email support, catering to diverse customer preferences. read more →

Segments and Industries

Vocalcom is predominantly used by large enterprises in Oil & Energy and IT sectors, reflecting its suitability for complex needs. read more →

CallHippo serves a wide range of customer segments, including research and entertainment, extending from small to large enterprises. read more →

Operational Alignment

Designed for large enterprises, Vocalcom smoothly integrates into existing workflows, prioritizing comprehensive contact management. read more →

CallHippo adapts well to enterprises of all sizes, supporting dynamic environments through flexible communication management. read more →