Virtuous CRM vs. Bigcontacts CRM: Comparing Best CRM Solutions 2026

Overview: Virtuous CRM and Bigcontacts CRM as CRM Category solutions.

Virtuous CRM is favored by large enterprises and non-profit organizations, offering robust engagement and relationship management. It helps increase sales and enhance customer relationships. Bigcontacts CRM is popular in construction and financial services, focusing on contact and helpdesk management, aimed at acquiring customers and improving relationships. While both offer 24/7 support, Bigcontacts has an extensive phone support base. The choice depends on whether the focus is on engagement and nonprofit sectors or contact management and service industries.

Virtuous CRM: Virtuous-CRM empowers nonprofits with a responsive donor management platform. Personalized CRM maximizes donor engagement and impact.

Bigcontacts CRM: BIGContacts simplifies contact management to improve customer relationships. Benefits include enhanced prospect management for SMBs.

Top use cases: Virtuous CRM vs Bigcontacts CRM

Use cases tied to Virtuous CRM and Bigcontacts CRM from verified data sources. Click any use case for supporting evidences.

Virtuous CRM Bigcontacts CRM

Top Capabilities: Virtuous CRM vs Bigcontacts CRM

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Virtuous CRM
Shared
Bigcontacts CRM
Virtuous CRM only
Bigcontacts CRM only

Deployed Industries: Virtuous CRM vs Bigcontacts CRM

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Virtuous CRM
Shared
Bigcontacts CRM
Shared by both · Industries
Virtuous CRM only
Bigcontacts CRM only

Deployed Market Segments: Virtuous CRM vs Bigcontacts CRM

Share of peer evidence by company size for Virtuous CRM and Bigcontacts CRM. Each product segments add up to 100%. Click any segment for supporting evidence.

Virtuous CRM 100%
Bigcontacts CRM 100%
Virtuous CRM Bigcontacts CRM
Key Activities Supported Virtuous CRM facilitates engagement and relationship management, which is crucial for users looking to enhance their communication processes and manage workflows effectively. → Bigcontacts CRM excels in contact list and helpdesk management, providing essential support for businesses needing to streamline communication and follow-up processes. →
Business Goals Virtuous CRM assists organizations in increasing sales and revenue, focusing on improving ROI and customer relationships, which aligns well with large enterprises' priorities. → Bigcontacts CRM aims to help businesses acquire and retain customers while enhancing relationships, making it a strategic asset for companies looking to boost sales. →
Core Features Virtuous CRM's standout features include AI-powered analytics, data export, and custom reports, which cater to users interested in detailed data analysis and reporting. → Bigcontacts CRM offers advanced data import and custom reporting features. These serve industries focusing on managing vast amounts of customer data efficiently. →
Vendor Support Preferences Virtuous CRM provides notable 24/7 support with options like email and chat, showing a strong inclination towards continuous help across various channels. → Bigcontacts CRM emphasizes comprehensive 24/7 support, especially through phone, which appeals to users requiring immediate assistance and support for operational activities. →
User Segments and Industries Virtuous CRM is primarily used by large enterprises and non-profits, reflecting its strong fit for organizations in the education and religious sectors. → Bigcontacts CRM is popular among large enterprises within construction and financial services, presenting a strong alignment with their industry-specific needs. →
Operational Alignment Virtuous CRM integrates smoothly into operations that demand detailed engagement, reporting, and relationship management, ideal for sectors like non-profits and education. → Bigcontacts CRM is designed for seamless fit into industries needing extensive contact and campaign management, such as construction and financial services. →
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Virtuous CRM and Bigcontacts CRM: Best activities based on customer satisfaction

Virtuous CRM in Action: Unique Activities

How does Virtuous CRM facilitate Relationship Management?
Virtuous is a cloud-based CRM solution that assists nonprofit organizations in managing donor relationships, driving marketing activities, and tracking gifts. It enables fundraisers to build relationships across multiple channels and manage donor data effectively. Virtuous lacks built-in support for managing memorial donations and relationships with next-of-kin.
"...It is designed as a capable partner for today s high touch fundraiser who works to build relationships across multiple channels and understands that networks are as important as gifts...." Peer review by Otto Monroy, Director of Advancement, Logos Academy
What makes Virtuous CRM ideal for Communication Management?
The system facilitates personalized communication by tracking email opens and clicks, integrating task management, and automating email sending. It also provides tools for one-on-one communication, including meeting links and email templates. The system lacks advanced segmentation capabilities.
"...Tools that create tasks, send automatic emails and help me make donors feel special bring solutions by adding time in my day...." Peer review by Daphne K., Non-Profit Organization Management
What Are the key features of Virtuous CRM for Workflow Management?
The platform facilitates workflow management, enabling automation of tasks and processes. nIt allows for customized workflows to cater to specific donor interactions and ensure personalized follow-up. nThe platform also supports grant management, including workflow for applications and grants.
"...If you are looking for SalesForce type of workflows and customization, go with SalesForce...." Peer review by Travis G, Director Of Donor Relations

Bigcontacts CRM in Action: Unique Activities

How can Bigcontacts CRM optimize your Contact List Management Workflow?
BigContacts is a comprehensive contact management system that allows users to organize contacts, manage tasks, track opportunities, and manage email campaigns. It offers an easy-to-use interface for managing contacts, including tracking contact sources and sales pipeline progress. However, BigContacts has limitations in its contact list viewing options, which are restricted to predefined fields.
"...7 years ago, I was looking for a way to effectively manage my contacts & keep track of notes & frequency of contact...." Peer review by Andrea H., Non-Profit Organization Management
What Are the key features of Bigcontacts CRM for Helpdesk Management?
The system offers comprehensive helpdesk management capabilities, providing assistance with customization, technical support, and initial setup. Support staff readily provide guidance on using features such as tags and filters. However, some features may require assistance due to their complexity.
"...don't be afraid to ask for help from support including a free demo and use of the various tags and contacts filters...." Peer review by User
What benefits does Bigcontacts CRM offer for Campaign Management?
This software offers campaign management capabilities that allow users to organize contacts, manage tasks, track opportunities, and manage email campaigns. It provides tools for creating and executing marketing campaigns, including email marketing and direct marketing. The mail merge and campaign marketing features are somewhat difficult to use.
"...We use it every day to manage our marketing campaigns, sales process, and generally manage our business...." Peer review by Deb P., President, Safety Institute, Marketing and Advertising

News

Latest Virtuous CRM news

Virtuous Earns Inc. 5000 for Fifth Consecutive Year and Sets the Standard for AI in Nonprofits

Virtuous has been named to the 2026 Inc. 5000 list, marking its fifth consecutive year as one of America's fastest-growing private companies. The company is recognized for its innovative approach to AI in nonprofit fundraising, enhancing donor relationships and operational efficiency.

10/08/2026 - source