Userback vs. Qualtrics CoreXM: Customer Feedback Management Solution Comparison 2025

Overview: Userback and Qualtrics CoreXM as Customer Feedback Management Category solutions.

Userback and Qualtrics CoreXM both excel in customer feedback management, yet they cater to distinct user needs. Userback is tailored for marketing and advertising, offering integration and custom reporting features that bolster efficiency. It supports large enterprises with comprehensive customer feedback collection. Qualtrics CoreXM focuses on educational and research sectors, excelling in market research and conversational surveys. Its features aim at customer acquisition and satisfaction, with robust vendor support suitable for diverse businesses.

Userback: Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Userback and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Userback supports collecting feedback, collaboration, and automated workflows, aligning with marketing and advertising needs. read more →

Qualtrics CoreXM offers rich capabilities in feedback collection and market research, ideal for research-intensive industries. read more →

Business Goals

Userback aims to improve customer satisfaction and efficiency, making it suitable for businesses focused on streamlining operations. read more →

Qualtrics CoreXM targets improving customer satisfaction, acquiring customers, and growing market share, fitting competitive market strategies. read more →

Core Features

Userback's standout features include integrations, custom reports, and ease of migration, catering to enterprise needs. read more →

Qualtrics CoreXM features leading analytics, AI-powered tools, and custom reporting, serving data-focused industries. read more →

Vendor Support

Userback offers 24/7 support and training, preferable for businesses that require constant assistance. read more →

Qualtrics CoreXM provides extensive 24/7 support and training, suiting larger companies with complex needs. read more →

Segments and Industries

Userback is popular in marketing and advertising, used by large enterprises and mid-market segments. read more →

Qualtrics CoreXM is widely adopted in education and internet industries, appealing to mid-market and small businesses. read more →

Operational Alignment

Userback aligns with workflows by integrating feedback collection with marketing tools. read more →

Qualtrics CoreXM integrates easily into operations, supporting market research and feedback loops. read more →