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Compare UJET vs ComputerTalk

Comparison Summary

For UJET vs ComputerTalk comparison, Our AI algorithm looked at 2740 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using UJET and ComputerTalk to solve their respective business needs.

Pros and cons of UJET and ComputerTalk

UJET is more suited to businesses that require Helpdesk Management with Phone Calls and Contact List Management with Phone Calls where as ComputerTalk is focused towards Helpdesk Management with Phone Calls and Engagement Management .

logo UJET

Focus area

Software Failure Risk

  • low

logo ComputerTalk

Focus area

Software Failure Risk

  • medium

About

UJET : Take your customer support into the digital age

computer-talk.com - Omnichannel Cloud Contact Center

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

40

45

Total Goals
(we found evidences for)

14

9

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


sales call management


communication management

tracking & monitoring communications

sending & publishing communications


lifetime value management


training & onboarding


customer case management


conference call management


workflow management





performance management


lead qualification

lead qualification: technographic



knowledge management


sales document management


products & pricelist management


competitive intelligence


customise loyalty program


loyalty management

customise loyalty program


social media analytics


social media management

social media analytics


campaign analytics


campaign management

campaign analytics


distribution management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • Grow market share

  • See 11 more
  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Improve efficiency

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more
  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting