WhosOn Overview
This is a summary of the comprehensive capabilities and benefits of WhosOn based on over 307 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
WhosOn, Now Interact, Haptik, Liveperson LiveEngage, Livechat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if WhosOn is right for your needs? Our Cuspera AI engine can evaluate how WhosOn fits your specific business needs, industry, and context. Get your personalized assessment report today.
WhosOn supports business activities such as:
- Measuring Customer Satisfaction
- Contact List Management
- Engaging And Following Up
- Helpdesk Management
- Conversion Management
WhosOn can help you with many business goals, such as Acquire Customers, Improve ROI, Enhance Customer Relationships, and Scale Best Practices. It can help manage these activities if you use Chat E-Mail Phone Calls etc. for these needs.
WhosOn Information Technology and Services Vertical is its biggest customer base.
Reviews
"...We did a review of user s satisfaction levels and live chat came out on top, with 83 per cent rating the service as excellent...." Peer review by Joanne Shaw, Customer Services Operations Manager, Tamworth Borough Council
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well WhosOn solved their Live Chat needs. Cuspera uses 307 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities peers achieved using WhosOn.
Use Cases
Peers recommend Measuring Customer Satisfaction , Contact List Management , Engaging And Following Up , as the business use cases that they have been most satisfied while using WhosOn.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Measuring Customer Satisfaction with Chat |
4.75/5 ★ |
"...We did a review of user s satisfaction levels and live chat came out on top, with 83 per cent rating the service as excellent...." Peer review by Joanne Shaw, Customer Services Operations Manager, Tamworth Borough Council |
| Contact List Management with E-Mail, Chat and Phone Calls |
4.42/5 ★ |
"...You can contact customer service by email, telephone or live chat support...." Peer review by Josef M. Morgan |
| Engaging And Following Up with Chat and Website |
4.69/5 ★ |
"...Services like WhosOn also provide chatbots that are designed to engage with customers on a more human level. ..." A Beginner s Guide to AI Marketing |
| PEER EXPERIENCES | |
|---|---|
| Measuring Customer Satisfaction with Chat |
4.75/5 ★ |
"...We did a review of user s satisfaction levels and live chat came out on top, with 83 per cent rating the service as excellent...." Peer review by Joanne Shaw, Customer Services Operations Manager, Tamworth Borough Council |
|
| Contact List Management with E-Mail, Chat and Phone Calls |
4.42/5 ★ |
"...You can contact customer service by email, telephone or live chat support...." Peer review by Josef M. Morgan |
|
| Engaging And Following Up with Chat and Website |
4.69/5 ★ |
"...Services like WhosOn also provide chatbots that are designed to engage with customers on a more human level. ..." A Beginner s Guide to AI Marketing |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 307 insights from peers and experts to help you assess how these WhosOn use cases fit your Live Chat needs.
Popular Business Setting
for WhosOn
Top Industries
- Information Technology and Services
- Education
- Financial Services
Popular in
- Small Business
- Large Enterprise
- Mid Market
Peers used WhosOn to Acquire customers and Improve ROI
WhosOn Alternatives
IT and Other Capabilities
for WhosOn
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (57) |
| Chat Support | Read Reviews (82) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (57) |
| Chat Support | Read Reviews (82) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (15) |
Software Failure Risk Guidance
?for WhosOn
Overall Risk Meter
Top Failure Risks for WhosOn
Vendor Profile Details
Company Name
Parker Software
Company Website
https://www.parkersoftware.com/HQ Location
Prospect Way, Stoke-on-Trent, Staffordshire ST8 7PL, GB
Employees
11-50
Social
Financials
PRIVATE
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