Toky vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Toky medium Failure Risk for Exotel low

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Comparison Summary

This comparison report of Toky vs. Exotel is based on a specific set of business needs and context. The comparison uses 3572 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Toky and Exotel

Toky, Exotel, Dialpad Ai Contact Center, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Toky covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

"The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they ...were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated. " - Mitchell W

"We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. " - Kumar Vinod

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Toky

Focus area

Toky is better than Exotel for

call transcription

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Exotel

Focus area

Exotel is better than Toky for

sales call management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

Toky | Business Phone System & Integrated VoIP Service

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

SEED

SERIES D

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

sales call management

call recording

call transcription

helpdesk management

Read Reviews (124)

Read Reviews (79)

communication management

Read Reviews (54)

Read Reviews (68)

sending & publishing communications

Read Reviews (39)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (13)

Read Reviews (63)

contact list management

contacts history

engagement management

Read Reviews (14)

Read Reviews (49)

engaging and following up

collaboration

workflow management

Read Reviews (9)

Read Reviews (3)

generation of new leads

Read Reviews (5)

Read Reviews (3)

training & onboarding

telemarketing

sales document management

digital signature

campaign management

Read Reviews (3)

Read Reviews (1)

conversion management

coaching

customer feedback management

Read Reviews (1)

Read Reviews (13)

measuring customer satisfaction

lead tracking

conference call management

Read Reviews (1)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (13)

customer case management

lead management

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Increase sales & revenue
Improve internal communications
Acquire customers
Enhance customer relationships
Improve digital and social presence
Build brand awareness
Improve consistency
See 4 more

Acquire customers
Enhance customer relationships
Increase sales & revenue
Improve internal communications
Scale best practices
Improve ROI
Improve brand engagement
Build brand awareness
Improve digital and social presence
Grow market share
Improve efficiency
See 8 more

Top Channels

Channels Used

phone calls
text SMS
offline
point of sale
website
e-mail
mobile
mass media
radio
events
trade shows
mobile app
video
social media
chat
Skype
promotions
on premises
See 15 more

phone calls
text SMS
offline
point of sale
website
e-mail
mobile
mass media
radio
events
trade shows
mobile app
video
social media
chat
Skype
promotions
on premises
See 15 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Toky vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Toky vs. Exotel is based on a specific set of business needs and context. The comparison uses 3572 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Toky and Exotel

Toky, Exotel, Dialpad Ai Contact Center, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Toky covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Toky

Focus area

Toky is better than Exotel for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Exotel

Focus area

Exotel is better than Toky for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Toky

Get a personalised risk report for Exotel

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.