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Compare Teamsupport vs SolarWinds Service Desk

Comparison Summary

This comparison report of Teamsupport vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 17163 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Teamsupport and SolarWinds Service Desk

Teamsupport, SolarWinds Service Desk, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

"TeamSupport has helped us support our rapidly growing client base without us having to significantly add to our support staff. Yet our clients are still receiving world class support second to none in our industry! " - Don Greenglass

"Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. " - Tim Karaban

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Teamsupport

Focus area

Teamsupport is better than SolarWinds Service Desk for

Software Failure Risk

  • low

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Teamsupport for

Software Failure Risk

  • medium

About

Customer Service Software Built for Business to Business

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Age

2008

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

76

61

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



contact list management


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


training & onboarding


sales document management

contract management

proposal & quote management


sales call management

meeting management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media


customer case management


lead qualification

lead qualification: technographic


relationship management



generation of new leads


products & pricelist management


rating and review management


lifetime value management


content management

content publishing


revenue cycle management


business development


campaign management

campaign analytics


sales review & feedback



competitive intelligence


conversion management



account management





distribution management


trade show marketing


merger and acquisition




discount management


promotion management


category management


license management






Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more
  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting