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Compare Teamsupport vs HubSpot Service Hub

Comparison Summary

This comparison report of Teamsupport vs. HubSpot Service Hub is based on a specific set of business needs and context. The comparison uses 13631 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Teamsupport and HubSpot Service Hub

Teamsupport, HubSpot Service Hub, Freshservice, SolarWinds Service Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

HubSpot Service Hub focuses on Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.

"We appreciate the ability to manage support conversations with customers without having to live in our email client. Ticket automation is also high on our list. " - Jeffery Southworth

"The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, s...tay organized, and solve customer issues quickly. Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. " - Kyle Harder

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Teamsupport

Focus area

Teamsupport is better than HubSpot Service Hub for

Software Failure Risk

  • low

logo HubSpot Service Hub

Focus area

HubSpot Service Hub is better than Teamsupport for

Software Failure Risk

  • medium

About

Customer Service Software Built for Business to Business

Customer service software to answer customer queries and issues.

Age

2008

2006

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

76

76

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


training & onboarding


sales document management

contract management

proposal & quote management


sales call management

meeting management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media


customer case management


lead qualification

lead qualification: technographic


relationship management



generation of new leads


products & pricelist management


rating and review management


lifetime value management


content management

content publishing


revenue cycle management


business development


campaign management

campaign analytics


sales review & feedback



competitive intelligence


conversion management



account management





distribution management


trade show marketing


loyalty management

customise loyalty program




discount management


promotion management


advocacy management






pipeline management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more
  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting