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Compare Tawk.to vs ProProfs Chat

Comparison Summary

For Tawk.to vs ProProfs Chat comparison, Our AI algorithm looked at 2277 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tawk.to and ProProfs Chat to solve their respective business needs.

Pros and cons of Tawk.to and ProProfs Chat

Tawk.to is more suited to businesses that require Engagement Management with Chat and Contact List Management with Website where as ProProfs Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

Both Tawk.to and ProProfs Chat are Live Chat software, peers recommend Tawk.to for contact list management where as ProProfs Chat is more known for helpdesk management .

logo Tawk.to

Focus area

Tawk.to is better than ProProfs Chat for

Software Failure Risk

  • low

logo ProProfs Chat

Focus area

ProProfs Chat is better than Tawk.to for

Software Failure Risk

  • low

About

Monitor and chat with the visitors on your website, mobile app or from..

proprofs.com: Live Chat Software for a Delightful Customer Experience

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

27

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


social media management

social media analytics


generation of new leads



customer feedback management

measuring customer satisfaction


conversion management


training & onboarding


knowledge management


helpdesk management




lifetime value management


content management



rating and review management




relationship management


loyalty management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • See 6 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more
  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting