Overview: SurveyMonkey and UserVoice as Customer Feedback Management Category solutions.

SurveyMonkey and UserVoice both provide valuable solutions in the Customer Feedback Management category, but they cater to different needs and scales. SurveyMonkey excels with robust data import and export capabilities, custom reports, and widespread use across large enterprises, making it a better fit for large-scale operations. Meanwhile, UserVoice offers more niche services with a focus on international marketing and smaller enterprise adoption, aligning well with businesses focused on entering new markets and scaling best practices.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

SurveyMonkey and UserVoice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey supports collecting feedback, engaging conversational surveys, and market research, making it apt for businesses needing detailed insights. read more →

UserVoice emphasizes collecting feedback and products & pricelist management, suitable for companies focusing on product and pricing strategies. read more →

Business Goals

SurveyMonkey helps improve customer satisfaction and acquire customers, aligning with marketing and product development needs. read more →

UserVoice assists in improving customer satisfaction and entering new markets, appealing to businesses looking to expand their reach. read more →

Core Features

SurveyMonkey offers comprehensive analytics, custom reports, and seamless data import/export, ideal for organizations relying on data-driven decisions. read more →

UserVoice provides custom reports and analytics, tailored for firms emphasizing detailed performance assessments. read more →

Vendor Support

SurveyMonkey offers extensive 24/7 support across phone, email, and chat, benefiting users needing robust assistance. read more →

UserVoice offers phone and chat support, suitable for businesses with moderate support needs. read more →

Segments and Industries

SurveyMonkey is popular across large enterprises, education, and marketing, indicating its adaptability for various large-scale sectors. read more →

UserVoice sees usage in computer software and internet industries, indicating its alignment with tech-focused companies. read more →

Operational Alignment

SurveyMonkey fits well into workflows of large enterprises due to its wide-ranging features and comprehensive support options. read more →

UserVoice is designed for smaller enterprises, focusing on niche capabilities that benefit businesses in transition or expansion phases. read more →