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SupportBee vs freshdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SupportBee vs. freshdesk is based on a specific set of business needs and context. The comparison uses 30706 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SupportBee and freshdesk

SupportBee, freshdesk, Help Scout, NABD, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SupportBee covers Knowledge Management, Collaboration with E-Mail, Helpdesk Management, Engagement Management, etc.

freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SupportBee

Focus area

SupportBee is better than freshdesk for

Software Failure Risk

  • low

logo freshdesk

Focus area

freshdesk is better than SupportBee for

Software Failure Risk

  • medium

About

SupportBee |Ticketing System for High Touch Customer Service

Omnichannel Customer support software

Age

2010

2010

Financials

PRIVATE

SERIES H

Business Need

Total Processes
(we found evidences for)

50

103

Total Goals
(we found evidences for)

9

15

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base




engagement management

engaging and following up


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


customise loyalty program


rating and review management


sales call management


sales document management

contract management

proposal & quote management


lifetime value management



social media management

social media analytics

engaging on social media

scheduling post to social media


training & onboarding


content management

content publishing


sales review & feedback


competitive intelligence


sales incentive management


relationship management


campaign management


channel management


touchpoint management



motivation management



lead qualification


community building


revenue cycle management


contact list management


generation of new leads


products & pricelist management



customer case management


conversion management




follower management




conference call management


performance management



advocacy management



payment management


business development




trade show marketing


discount management


promotion management


category management


license management





distribution management


community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more
  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting