Overview: Sugar CRM and CiviCRM as CRM Category solutions.
Sugar CRM and CiviCRM offer capabilities suited for distinct user bases. Sugar CRM excels in complex sales and customer relationship processes, favored by large enterprises across various sectors. Conversely, CiviCRM targets nonprofits with tools for membership and event management, supporting straightforward organizational needs.
Sugar CRM: SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.
CiviCRM: CiviCRM is an open-source CRM for nonprofit and civic organizations, offering features like contact management, event management, and email marketing. It provides a privacy-friendly platform that can be customized and integrated with other technologies.
Sugar CRM and CiviCRM: Best Use cases based on the customer satisfaction data
Key Activities Supported
Sugar CRM includes capabilities like sales document management and contact list management, perfect for enhancing customer engagement. read more →
CiviCRM focuses on contact list and communication management, ideal for nonprofits managing memberships and events. read more →
Business Goals Facilitated
Sugar CRM assists in enhancing customer relationships, acquiring new customers, and boosting sales and revenue. read more →
CiviCRM helps scale best practices and launch new products, primarily supporting relationship building in nonprofits. read more →
Core Features
Sugar CRM provides integration and custom reporting features, alongside extensive data export and import options. read more →
CiviCRM's standout features include custom reporting and integration, with focus on basic analytics and data handling. read more →
Vendor Support Preferences
Sugar CRM offers robust 24/7 support and phone support, catering to complex enterprise needs. read more →
CiviCRM provides substantial support with 24/7 availability, focusing on email and chat for nonprofits. read more →
User Segments and Industries
Sugar CRM is widely used in large enterprises, especially in IT, financial services, and manufacturing sectors. read more →
CiviCRM predominantly serves non-profit organizations, with a significant presence in charity and internet sectors. read more →
Operational Alignment
Sugar CRM fits well into complex environments, supporting comprehensive operations for varied industries. read more →
CiviCRM is designed for nonprofits, aligning with simpler workflows and organizational needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Sugar CRM in Action: Unique Use Cases
How does Sugar CRM address your Engagement Management Challenges?
How does Sugar CRM facilitate Sales Document Management?
How can Sugar CRM optimize your Workflow Management Workflow?
How does Sugar CRM address your Helpdesk Management Challenges?
CiviCRM in Action: Unique Use Cases
How does CiviCRM address your Contact List Management Challenges?
How can CiviCRM optimize your Communication Management Workflow?
What benefits does CiviCRM offer for Membership Management?
How does CiviCRM address your Event Management Challenges?
Alternatives
Integrations
Few Sugar CRM Integrations
Few CiviCRM Integrations
News
Latest Sugar CRM News
SugarCRM Named a Leader in the Nucleus Research Sales Force Automation Technology ...
SugarCRM has been recognized as a leader in the Nucleus Research Sales Force Automation Technology Value Matrix for 2025.
