SmartSurvey vs. SurveyMonkey CX: Customer Feedback Management Solution Comparison 2025

Overview: SmartSurvey and SurveyMonkey CX as Customer Feedback Management Category solutions.

SmartSurvey and SurveyMonkey CX are both designed to enhance customer feedback management. SmartSurvey focuses on collecting feedback and engaging users through various channels, with standout features like custom reports and 24/7 support. It caters to mid-market and large enterprises, particularly strong in government and transportation sectors. SurveyMonkey CX, on the other hand, excels with its net promoter score measurement and competitive intelligence. It serves a wide array of industries, notably financial services and human resources, with robust analytics and continuous customer engagement.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

SmartSurvey and SurveyMonkey CX: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmartSurvey excels at collecting feedback and engaging with users through conversational surveys. It also measures customer satisfaction and manages communication. read more →

SurveyMonkey CX focuses on collecting feedback, measuring net promoter score, and providing competitive intelligence. It also enhances customer engagement. read more →

Business Goals

SmartSurvey helps improve customer satisfaction, build brand awareness, and increase sales. It aligns with customer acquisition and operational efficiency goals. read more →

SurveyMonkey CX aims to improve customer satisfaction, increase sales, and grow market share, making it ideal for improving ROI and scaling best practices. read more →

Core Features

SmartSurvey offers custom reports, data import, integration, and analytics as core features. Its compliance and security measures stand out. read more →

SurveyMonkey CX features include analytics, custom reports, and data import. It provides AI-powered insights and strong security provisions. read more →

Vendor Support

SmartSurvey provides 24/7 support through chat and email. The availability of multiple channels, including phone support, suits complex operational needs. read more →

SurveyMonkey CX offers reliable 24/7 support. Customers can access chat, email, and phone support for comprehensive assistance. read more →

Segments and Industries

SmartSurvey targets mid-market and large enterprises and is prevalent in government and transportation industries. read more →

SurveyMonkey CX serves the enterprise market widely, with notable users in financial services and the real estate sectors. read more →

Operational Alignment

SmartSurvey fits well in environments requiring robust communication management. It is designed for medium to large scale operations. read more →

SurveyMonkey CX integrates smoothly with enterprises, enhancing workflows in financial and human resources sectors. read more →