Overview: SmartSurvey and GoSurvey as Customer Feedback Management Category solutions.
SmartSurvey offers a comprehensive suite tailored for collecting feedback and engaging consumers, aided by robust analytics, compliance, and custom reporting features. Targeting primarily mid to large enterprises and government sectors, it provides extensive support options to handle complex feedback processes. In contrast, GoSurvey focuses on capturing feedback and social media analytics for smaller scope projects, with limited support channels. It serves smaller market segments, including food and beverage industries, aligning with businesses that prioritize niche requirements.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
SmartSurvey and GoSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SmartSurvey excels in collecting feedback and engaging conversational surveys, with capabilities like measuring customer satisfaction and social media management. read more →
GoSurvey focuses on capturing feedback and social media analytics, supporting activities like market research and lead capture. read more →
Business Goals
SmartSurvey facilitates improving customer satisfaction, building brand awareness, and scaling best practices, which align with companies looking to enhance operational efficiency. read more →
GoSurvey aims to improve customer satisfaction and acquire customers, helping businesses grow market share in their specialized niches. read more →
Core Features
SmartSurvey's standout features include analytics, compliance, and custom reports, catering to users needing detailed insights and data management. read more →
GoSurvey offers analytics and custom reports but with a reduced focus on compliance, suiting more straightforward reporting needs. read more →
Vendor Support
SmartSurvey provides 24/7 support through multiple channels like email, phone, and chat, which matches the needs of businesses requiring comprehensive assistance. read more →
GoSurvey's vendor support is limited, offering primarily 24/7 support, suitable for users who may not need extensive support services. read more →
Segments and Industries
SmartSurvey predominantly serves mid to large enterprise segments across industries like government and transportation, reflecting its adaptation for broad-scale operations. read more →
GoSurvey is used in smaller market segments, including food & beverages and research, showcasing its appeal to specialized industries. read more →
Operational Alignment
SmartSurvey integrates well into complex operational workflows of larger businesses, offering features like data import and integration. read more →
GoSurvey aligns with simpler operational needs, fitting businesses that prefer straightforward toolsets and offline engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
What solutions does SmartSurvey provide for Social Media Management?