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Smart PBX vs CallHippo: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Smart PBX vs. CallHippo is based on a specific set of business needs and context. The comparison uses 1791 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Smart PBX and CallHippo

Smart PBX, CallHippo, 3CX Phone System, VCC Live®, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Smart PBX covers Sales Call Management with Phone Calls, Collaboration with Video, Conference Call Management with Offline, Communication Management with Text SMS, etc.

CallHippo focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Market Research, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Smart PBX

Focus area

Software Failure Risk

  • low

logo CallHippo

Focus area

CallHippo is better than Smart PBX for

Software Failure Risk

  • low

About

Smart PBX | Virtual Phone System | Smart Choice US

Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

20

53

Total Goals
(we found evidences for)

1

10

Top Processes

Evidences indicate better relative satisfaction


sales call management



conference call management


communication management

sending & publishing communications


content management


sales document management

contract management


contact list management


lead qualification

lead qualification: technographic


helpdesk management


engagement management

engaging and following up


training & onboarding




campaign management




generation of new leads



referral management


workflow management


competitive intelligence



loyalty management


customer feedback management


business development



Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve consistency

  • Improve efficiency

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • offline

  • promotions

  • social media

  • point of sale

  • chat

  • print media

  • magazine

  • e-mail

  • user generated content

  • blogs

  • mobile

  • events

  • trade shows

  • text SMS

  • mobile app

  • website

  • display advertisement

  • coupons

  • See 16 more
  • phone calls

  • offline

  • promotions

  • social media

  • point of sale

  • chat

  • print media

  • magazine

  • e-mail

  • user generated content

  • blogs

  • mobile

  • events

  • trade shows

  • text SMS

  • mobile app

  • website

  • display advertisement

  • coupons

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting